TruthFinder's refund process depends on how you paid and when you bought the subscription

TruthFinder offers a seven-day money-back may provide if you cancel within that window from your purchase date. The company processes refunds to your original payment method — the same card or account you used to buy the subscription. If you paid by credit card, the refund typically appears within 3 to 5 business days after TruthFinder processes your cancellation request. If you used a different payment method, timing may vary.

The refund applies only to the subscription fee itself, not to any add-on reports or premium features you purchased separately. If you bought a single report outside a subscription, that purchase has its own refund window — check your receipt or account for the specific terms of that transaction.

After the seven-day window closes, TruthFinder does not refund subscription fees. The company treats the subscription as a completed service once the period has passed, even if you used it minimally or changed your mind.

Key Takeaways

  • You have seven days from purchase to request a refund of your subscription fee, and the money goes back to your original payment method.
  • Refunds take 3 to 5 business days to appear after TruthFinder processes your cancellation, though some payment methods may take longer.
  • Add-on reports and premium features purchased separately may have different refund terms — check your receipt for those details.
  • Once the seven-day window closes, TruthFinder does not refund subscription fees under any circumstances.

How to cancel your subscription and request a refund

Log into your TruthFinder account on the website or mobile app. Go to your account settings or subscription management section — the exact location varies slightly between the app and website, but it is always labeled as "Subscription," "Billing," or "Account Settings." Look for an option to cancel or manage your subscription.

When you select cancel, TruthFinder will ask you to confirm and may offer a discount to keep you as a customer. Decline the offer if you want to proceed with cancellation. Complete the cancellation process — this step is what triggers the refund request. Do not straightforward stop using the service; you must actively cancel through your account.

After cancellation, check your email for a confirmation message from TruthFinder. This email confirms the cancellation date and should include information about when your refund will appear. Keep this email as proof of your cancellation in case you need to follow up.

What to do if your refund does not arrive

If more than 5 business days have passed since you cancelled and you do not see the refund, contact TruthFinder's customer support. You can reach them through the website's contact form, by email, or by phone — check your account or the confirmation email for the current contact method. Have your account email, the date you cancelled, and your original payment method ready when you contact them.

If you paid by credit card, check your card statement carefully. Sometimes refunds appear as a separate line item rather than reducing a charge, and they may show under a different name or reference number. If the refund is not there after 5 business days, ask your card issuer to investigate — they can see whether TruthFinder sent the refund and where it went.

If you paid through a third-party service like PayPal or Apple Pay, the refund may take longer to reach your account because it has to pass through that service first. Check your PayPal or Apple Pay transaction history to see if TruthFinder has already sent the refund there.

Refunds for subscriptions cancelled after the seven-day window

TruthFinder's stated policy does not refund subscriptions after seven days have passed. However, if you believe you were charged in error — for example, if you were charged twice for the same month or charged after you cancelled — contact customer support with proof of the duplicate charge or the cancellation confirmation. These situations sometimes result in refunds or credits even outside the standard window.

If you used TruthFinder through a third-party platform like a mobile app store, the refund policy may be different. Apple's App Store and Google Play have their own refund windows (typically 14 to 15 days), and you may be able to request a refund through the app store rather than through TruthFinder directly. Check the app store's refund policy for your device.

Disputing a charge if TruthFinder will not refund

If TruthFinder refuses to refund you and you believe the charge was unauthorized or fraudulent, you can dispute the charge with your credit card company or bank. Contact your card issuer or bank and explain the situation — they can open a dispute on your behalf. Provide any documentation you have: your cancellation confirmation, emails from TruthFinder, and your account statements.

The dispute process typically takes 30 to 60 days. Your card issuer will investigate whether the charge was legitimate and whether TruthFinder has a valid reason to keep the money. If the dispute is resolved in your favor, the charge will be reversed and the money returned to your account.

Be aware that disputing a charge may result in TruthFinder closing your account or flagging you in their system. Use this option only if you have genuinely exhausted other avenues with the company.

Frequently Asked Questions

Can I get a refund if I used TruthFinder for only one day?

Yes, as long as you cancel within seven days of purchase. The refund applies regardless of how much you used the service. You must actively cancel through your account settings to trigger the refund — straightforward not using the service does not automatically refund your money.

What if I cancelled within seven days but TruthFinder says I am not may be able to access for a refund?

Contact customer support when ready with your cancellation confirmation email and the date you cancelled. If you cancelled within the seven-day window, you should be refunded. If support denies your refund incorrectly, escalate the issue or dispute the charge with your card issuer.

Do I lose access to my reports after I cancel and get a refund?

Yes. Once you cancel, your subscription ends and you lose access to any reports or data you viewed through TruthFinder. read or save any information you need before you cancel.

How long does a refund take if I paid through PayPal?

TruthFinder typically processes the refund within 3 to 5 business days, but PayPal may take an additional 1 to 3 business days to deposit it into your account. Check your PayPal transaction history to confirm TruthFinder has sent the refund.