Where to find the refund request option in EA App

Open the EA App on your device and sign in to your account. Go to the menu (usually three horizontal lines in the top left or bottom right, depending on your device). Look for "Help" or "Support" — this is where EA houses refund requests. Select "I need help" or a similar option, then search for "refund" or "return".

You will see a section called "Purchases" or "Transactions." This is where you can view what you bought and when. Find the purchase you want to return. The refund request button appears next to that purchase — it may say "Return" or "Request a refund." Click it to start the process.

If you cannot find the refund option in the app itself, you can also request a refund through the EA Help website by logging in with the same account. The steps are similar: go to your purchase history, find the transaction, and select the refund option there.

Key Takeaways

  • Refund requests must be made within a specific window from your purchase date — the exact timeframe depends on what you bought and your region.
  • The refund request button is in the Help or Support section of the EA App, under your purchase history.
  • You will need to select a reason for the return from a dropdown menu that EA provides.
  • EA will review your request and send you a decision by email, usually within a few business days.
  • If your request is denied, the email will explain why, and you can appeal or contact EA support for more information.

What counts as a valid reason for a refund

EA accepts refund requests for several reasons. The most common are: you changed your mind about the purchase, the product did not work as described, you bought it by mistake, or you experienced a technical problem that prevented you from using it. When you submit your request, EA will ask you to pick a reason from a list. Choose the one that matches your situation most closely.

Some purchases are harder to return than others. In-game currency (like FIFA Points or Apex Coins) and cosmetic items (skins, battle passes, emotes) can sometimes be returned if you have not spent them yet. Game passes and season passes have stricter rules — EA may deny the request if you have already accessed the content. Refunds for full games depend on how much time has passed since purchase and how much you have played.

Be honest about your reason. EA reviews each request, and if your reason does not match the purchase history (for example, saying you did not mean to buy something you have been playing for weeks), the request is more likely to be denied.

Timing: when you can request a refund

The window to request a refund varies by what you bought. For most in-game purchases (cosmetics, battle passes, currency), you typically have 24 to 48 hours from the time of purchase. For full games, the window is usually longer — often 14 days — but only if you have played for fewer than 2 hours total. Some regions have different rules, so check your local consumer protection laws.

The clock starts from when the transaction went through, not when you opened the package or started playing. If you bought something on Tuesday at 3 p.m., your 48-hour window closes Thursday at 3 p.m. After that, the refund button may no longer appear in the app, and you will need to contact EA support directly to request an exception.

If you are outside the standard window, you can still try to contact EA support through the Help section and explain your situation. They have some flexibility for cases like unauthorized purchases or technical failures, but there is no may provide they will approve it.

What happens after you submit a refund request

Once you click "Request a refund" and confirm your reason, EA sends the request to their review team. You will see a confirmation message in the app saying your request has been received. EA will also send you an email with a reference number — save this number in case you need to follow up.

The review usually takes 3 to 5 business days. During this time, EA checks whether your request meets their refund policy. They look at the purchase date, how much time has passed, whether you have used the item, and the reason you gave. You do not need to do anything while you wait — just check your email for their decision.

When EA makes a decision, they will email you. If approved, the refund will go back to your original payment method (credit card, debit card, PayPal, or whatever you used). If it was a gift card purchase, the money goes back to the gift card balance. Refunds can take an additional 3 to 5 business days to show up in your account, depending on your bank or payment provider.

If your refund request is denied

EA will explain why in the email they send you. Common reasons for denial are: you are outside the refund window, you have already spent the currency or used the item extensively, or the reason you gave does not match the purchase history. Read the explanation carefully — it will tell you exactly what disqualified the request.

If you think the denial was a mistake, you can reply to that email or contact EA support directly through the Help section in the app. Explain your situation in detail. If there was a technical problem, a billing error, or an unauthorized purchase, mention that specifically. EA support can sometimes override a denial if there are extenuating circumstances.

Keep in mind that EA support has final say on refunds. If they deny your request a second time, that decision is usually final. Your other option is to contact your payment provider (your bank or credit card company) and dispute the charge with them, but this should be a last resort and may affect your EA account.

Refunds for different types of EA purchases

In-game currency (FIFA Points, Apex Coins, Sims Cash) can be refunded if you have not spent it. Once you use it to buy something in the game, the refund becomes much harder to get. Request the refund before you make any purchases with that currency.

Battle passes and season passes are refundable only if you have not accessed the content or have accessed very little of it. If you have completed challenges, earned rewards, or played significantly into the season, EA will likely deny the request. The refund window is usually 48 hours.

Full games follow the standard 14-day, 2-hour rule. If you bought a game and have played it for less than 2 hours within 14 days of purchase, you can request a refund. After 14 days or 2 hours of play, whichever comes first, refunds are not available through the standard process.

Cosmetic items (skins, emotes, weapon wraps) are refundable within 24 to 48 hours if you have not used them. Some games let you preview cosmetics before buying, so if you bought something and it did not look right, that is a valid reason to request a refund.

Frequently Asked Questions

Can I get a refund if I bought something by accident?

Yes. Accidental purchases are one of the reasons EA lists in their refund form. Select that reason when you submit your request, and include details about what happened — for example, if a child made the purchase or if you clicked the wrong button. Accidental purchases are usually approved if you are within the refund window.

How long does it take to see the refund in my bank account?

EA's review takes 3 to 5 business days. After approval, the refund goes back to your original payment method, but your bank may take another 3 to 5 business days to process it. In total, expect 1 to 2 weeks from the time you submit the request. Check your bank's transaction history to see if the refund has been initiated.

What if I spent the currency before requesting a refund?

If you have already used the currency to buy something in the game, EA will likely deny the refund request for the currency itself. However, you may be able to request a refund for the item you bought with it instead, as long as you are within the refund window for that item. Try requesting a refund for the specific purchase rather than the currency.

Can I request a refund through customer service instead of the app?

Yes. If the refund button is not available in the app (usually because you are outside the standard window), you can contact EA support through the Help section on the EA website or app. Explain your situation in detail. Support can sometimes process refunds that fall outside the normal policy, though there is no may provide.

Will requesting a refund get my account banned?

No. Requesting a refund through the proper channels will not get you banned. EA expects refund requests and has a process for them. However, if you repeatedly request refunds for items you have heavily used, or if you try to exploit the refund system, EA may restrict your ability to request refunds in the future.