MyFitnessPal's refund window and what it covers

MyFitnessPal offers refunds within 30 days of your purchase if you contact them directly. This applies to subscriptions (Premium or Premium+) and one-time purchases made through their website or app. The 30-day window starts from the date the charge appears on your statement, not from when you signed up.

Refunds cover the full amount you paid for that billing cycle or purchase. If you bought a yearly subscription and want out after two months, you can request a refund for the entire year — but only within that 30-day window. After 30 days, MyFitnessPal does not issue refunds, though they may offer other options depending on your situation.

Key Takeaways

  • You have 30 days from the charge date on your statement to request a refund from MyFitnessPal.
  • Contact MyFitnessPal's support team directly through their website or app; refunds are not automatic and require you to ask.
  • Refunds go back to your original payment method, usually within 5 to 10 business days after approval.
  • If you are past 30 days, ask support about pausing your subscription or downgrading to the free version instead.

How to contact MyFitnessPal for a refund

Start by going to the MyFitnessPal website and looking for their Help or Support section, usually at the bottom of the page. You can also open the MyFitnessPal app and find Support in the settings menu. From there, select "Contact Us" and choose the option for billing or subscription issues.

MyFitnessPal's support team responds through email or in-app messaging. When you write, include your account email address, the date the charge appeared on your statement, and the amount you were charged. Be clear that you want a refund and mention that you are within the 30-day window. Keep your message short and direct — support teams move faster on straightforward requests.

Response times vary, but MyFitnessPal typically replies within 24 to 48 hours on weekdays. If you do not hear back within three business days, send a follow-up message with the same details.

What happens after you request a refund

Once MyFitnessPal's support team approves your refund, the money goes back to your original payment method. If you paid with a credit or debit card, the refund appears as a credit on that card's statement. If you paid through Apple's App Store or Google Play, the refund goes back to your app store account as store credit.

Refunds typically take 5 to 10 business days to show up, though your bank or card issuer may take longer to process it. Do not be alarmed if the refund does not appear when ready — banks often hold refunds for a few days before posting them to your account. You can check your bank's transaction history to see if the refund has been initiated, even if it has not posted yet.

If you are past the 30-day refund window

Once 30 days have passed, MyFitnessPal's standard policy does not cover refunds. However, contact their support team anyway and explain your situation. They occasionally make exceptions for technical problems (like the app crashing and not working), billing errors, or if you were charged twice by mistake.

If a refund is not possible, ask about pausing your subscription instead. Some subscription services let you freeze your account for a month or two without losing your data, then resume later. MyFitnessPal may also let you downgrade from Premium to the free version, which keeps your account and history but removes premium features.

Refunds for subscriptions purchased through app stores

If you bought your MyFitnessPal subscription through the Apple App Store or Google Play Store rather than MyFitnessPal's website, the refund process is different. Apple and Google handle these refunds directly, not MyFitnessPal.

For Apple App Store purchases, open the App Store app, go to your account, find the MyFitnessPal charge, and select "Report a Problem." Choose "I would like a refund" and explain why. Apple typically responds within 24 to 48 hours. For Google Play, open the Play Store app, find your account section, locate the MyFitnessPal charge, and tap "Request a refund." Google processes these requests automatically if you are within 48 hours of purchase; after that, you can still request one but it goes to a support team for review.

Both Apple and Google have their own 30-day windows, though they may be more flexible than MyFitnessPal's policy. If MyFitnessPal's support team tells you they cannot help, try contacting the app store where you made the purchase.

Preventing unwanted charges going forward

After you receive your refund, check your subscription status in the MyFitnessPal app. Go to Settings, then Subscription or Account, and make sure your Premium or Premium+ subscription is actually canceled. Sometimes refunds are issued but the subscription remains active, which means you will be charged again at the next billing date.

If you want to keep using MyFitnessPal but do not want to pay, the free version includes food logging, basic nutrition tracking, and a calorie counter. You lose features like custom meal plans and advanced reports, but the core tracking tools remain available.

Frequently Asked Questions

Can I get a refund if I bought MyFitnessPal more than 30 days ago?

MyFitnessPal's standard policy does not cover refunds past 30 days. However, contact their support team and explain your situation — they sometimes make exceptions for technical problems or billing errors. If a refund is not possible, ask about pausing your subscription or downgrading to the free version.

How long does a MyFitnessPal refund take?

After MyFitnessPal approves your refund, it typically takes 5 to 10 business days to appear on your original payment method. Your bank may take additional time to process it. If you paid through an app store, the timeline depends on whether Apple or Google is processing the refund.

What if I was charged twice by MyFitnessPal?

Contact MyFitnessPal's support team when ready with the dates and amounts of both charges. Duplicate charges are usually refunded quickly, even if you are past the 30-day window. Include screenshots of your bank or card statement showing both charges.

Do I lose my data if I cancel and get a refund?

Your food logs, weight history, and other data stay in your account after you cancel. If you downgrade to the free version instead of canceling entirely, you keep full access to your history. If you cancel completely and want to return later, you can log back in and your data will still be there.

Can I get a refund for a yearly subscription if I only used it for a month?

Yes, if you are within 30 days of the charge date. MyFitnessPal refunds the full yearly amount, not a prorated monthly amount. After 30 days, they do not refund yearly subscriptions, so contact support quickly if you want out.