How ASOS refunds work and what you need to do

ASOS refunds go back to your original payment method within 5 to 10 business days after they receive and process your return. If you paid by credit or debit card, the money appears as a credit on that card's statement. If you used PayPal, Apple Pay, or Google Pay, the refund lands in that account instead. The clock starts when ASOS's warehouse scans your package in, not when you drop it off, so tracking matters.

You do not need to contact ASOS to request a refund. Once you start a return through your account, the refund is automatic if the item meets their return conditions. Your job is to send the item back within the window they give you and make sure it arrives in returnable condition.

Key Takeaways

  • ASOS refunds process 5 to 10 business days after the warehouse receives your return, not after you ship it.
  • You start a return through your ASOS account under "Orders" and print a prepaid shipping label — you do not pay to send items back.
  • Items must be unworn, unwashed, with tags attached, and in original packaging to be refundable; used items are rejected at the warehouse.
  • If your refund does not appear within 10 business days of the warehouse scan date, contact ASOS support with your return tracking number.
  • Refunds go back to whichever payment method you used to buy the item, so a card refund cannot be redirected to PayPal.

Starting a return in your ASOS account

Log into your ASOS account and go to "Orders" or "Purchase History." Find the order containing the item you want to return and select "Return items." ASOS will show you which items in that order are returnable and ask you to choose the reason — wrong size, wrong colour, changed mind, or defective are the main options.

Once you confirm the items, ASOS generates a prepaid shipping label. read and print this label or take a screenshot to show at the post office. The label covers the cost of return shipping, so you do not pay anything to send the item back. Use the carrier shown on the label (usually Royal Mail in the UK, UPS or FedEx in the US) and keep the tracking number.

ASOS gives you 28 days from the delivery date to start a return. If you miss this window, you cannot return the item through the system, though you can contact support to ask about exceptions if the delay was their fault.

What condition your item must be in

ASOS rejects returns at the warehouse if the item has been worn, washed, or damaged. Tags must be attached and intact. If the item came in a box or packaging, it should go back in the same condition. Shoes should not show signs of being tried on — no creasing on the sole, no scuffs on the heel.

If you have worn the item or the tags are missing, ASOS will refuse the return when it arrives at the warehouse. The item will be sent back to you at your expense, or ASOS may keep it and deny your refund. There is no middle ground here: the warehouse staff make a yes-or-no decision based on what they see.

Defective items — seams coming apart, zippers broken on arrival, fabric tears that were not your fault — are handled differently. Take photos of the defect before you pack it, and note "defective" as the return reason. ASOS is more lenient with these because the fault is theirs.

Tracking your return and when the refund posts

After you print your label, use the tracking number to monitor the package. You can see when it is picked up, in transit, and delivered to the ASOS warehouse. The refund clock starts when the warehouse scans the package in, not when you hand it to the carrier.

Once scanned, ASOS usually processes the return within 2 to 5 business days. Then the refund is issued to your original payment method. From that point, it takes another 3 to 5 business days for your bank or payment provider to show the credit. In total, expect 5 to 10 business days from warehouse scan to the money appearing in your account.

You can check the status of your return in your ASOS account under "Returns." It will show "In Transit," "Received," "Processing," and finally "Refunded." Once it says "Refunded," the money has left ASOS and is on its way to your payment method.

What to do if your refund is late or missing

If 10 business days have passed since the warehouse scanned your return and you still do not see the money, contact ASOS support. Have your order number and return tracking number ready. ASOS support can see exactly when the warehouse received the item and when the refund was issued, so they can tell you whether the delay is on their end or your bank's.

If ASOS issued the refund but your bank has not posted it, the delay is usually 1 to 3 more business days. Banks sometimes hold refunds while they verify them, especially for large amounts or if your account is new. Contact your bank's customer service and reference the ASOS refund date they can see in your account.

If ASOS never issued the refund, it usually means the warehouse rejected the return. Check your account to see if there is a note about why. Common reasons are missing tags, signs of wear, or items damaged in shipping. If you disagree with the rejection, ASOS support can escalate it, but you will need to provide photos or evidence that the item was in returnable condition when you sent it.

Refunds for items bought with gift cards or promotional credit

If you used an ASOS gift card or promotional credit to buy the item, the refund goes back as gift card credit in your account, not as cash to your payment method. You can use this credit on a future purchase, but you cannot convert it to money.

If you bought the item partly with a gift card and partly with a card payment, ASOS splits the refund the same way. The gift card portion returns as credit, and the card payment portion refunds to your card.

Frequently Asked Questions

Can I return an item if I have already worn it?

No. ASOS rejects worn items at the warehouse. If the warehouse staff see signs of wear — creasing, scuffs, sweat stains, or any indication the item has been used — they will refuse the return and send it back to you. The tags must be attached and the item must look unworn.

How long does ASOS take to refund after I send the item back?

The refund posts 5 to 10 business days after the warehouse scans your return package in. This includes 2 to 5 days for ASOS to process it and 3 to 5 days for your bank to show the credit. Weekends and bank holidays add time, so plan for up to two weeks in the worst case.

What if the warehouse rejects my return?

ASOS will send the item back to you at no cost if it fails inspection. Check your account for a note explaining why — usually missing tags, signs of wear, or damage. If you believe the rejection was wrong, contact ASOS support with photos of the item's condition when you packed it.

Can I get a refund as store credit instead of money back?

ASOS does not offer this choice. Refunds go back to your original payment method automatically. If you want to use the money at ASOS again, you can buy a gift card with it after the refund lands, but you cannot redirect the refund itself to store credit.

Do I have to pay for return shipping?

No. ASOS provides a prepaid shipping label when you start a return. You print it and use the carrier shown — you do not pay anything. If you use a different carrier or method, you pay out of pocket and may not receive a refund.