Where to send a refund request for Clash Royale
Supercell, the company that makes Clash Royale, handles refund requests through their in-game support system and their official support website. You cannot request a refund through the app store where you made the purchase — you must contact Supercell directly. They review each request individually and decide whether to refund based on their refund policy, which varies by what you bought and when.
The fastest route is the in-game support button. Open Clash Royale, tap your profile icon in the top left, scroll down to "Help and Support," and select "Contact Us." This opens a form where you can describe what you purchased and why you want it refunded. Supercell's support team reads these requests and responds within a few days, usually with a decision or a request for more information.
If you cannot access the game or prefer email, you can also contact Supercell through their official website at supercell.com/en/support. Look for the "Contact Us" option and select Clash Royale from the game list. You will need to provide your player ID (a nine-digit number you can find in your profile settings) so they can look up your account and the purchase in question.
Key Takeaways
- Contact Supercell directly through in-game support or their website — the app store cannot process Clash Royale refunds.
- Supercell refunds purchases made within a certain window, but the exact timeframe depends on what you bought and which platform you used.
- Have your player ID ready when you contact support, as they need it to find your account and verify the purchase.
- Explain clearly what you purchased, when, and why you want it refunded — vague requests take longer to resolve.
- Supercell's decision is final; if they deny your request, you cannot appeal through them, though you may have other options depending on your payment method.
What Supercell will and will not refund
Supercell refunds purchases made by mistake — for example, if you accidentally spent gems on a card you did not mean to upgrade, or if a child made a purchase without permission. They also refund purchases if the transaction failed but you were charged anyway, or if you bought something that turned out to be unavailable or broken.
Supercell does not refund purchases you made intentionally and then changed your mind about. If you bought gems to unlock a chest and opened it, or spent gold on an upgrade you now regret, that is a completed transaction and not refundable. They also do not refund purchases made a long time ago — the exact window varies, but generally they look at requests for purchases made within the last few weeks more favorably than older ones.
The platform you used to purchase matters. If you bought gems through Google Play, the Apple App Store, or another third-party store, Supercell may direct you to contact that store instead, since the store processed the payment. However, Supercell can still refund the in-game value (gems or cards) even if the payment refund comes from elsewhere.
What information you need to provide
When you contact Supercell, have these details ready: your player ID, the date you made the purchase, what you bought (gems, a pass, a specific card), how much it cost, and the payment method you used (credit card, Google Play, Apple App Store, etc.). The more specific you are, the faster they can find the transaction in their system.
If someone else made the purchase — a child, a family member, or someone with access to your account — say that clearly in your request. Supercell treats unauthorized purchases differently and may refund them even outside their normal window. Include any evidence you have: a screenshot of the purchase confirmation, a receipt from your payment method, or a record of when you discovered the charge.
If the purchase failed but you were charged, include the error message you saw and the date and time it happened. Supercell can cross-reference this with their payment logs to confirm the failed transaction.
How long a refund takes and what happens next
Supercell typically responds to refund requests within three to seven days. If they approve your request, they will refund the gems or in-game currency to your account when ready — you will see them appear in your Clash Royale wallet. If you purchased gems through an app store, the refund may go back to your original payment method instead, which can take an additional three to five business days depending on your bank or card issuer.
If Supercell needs more information, they will ask you in their response. For example, they might ask for a screenshot of the purchase or clarification about whether the purchase was authorized. Respond as soon as you can; requests that go unanswered for more than a week may be closed.
If Supercell denies your request, they will explain why in their response. Their decision is final — you cannot appeal to them again. However, depending on how you paid, you may have other options: if you used a credit card, you can contact your card issuer and dispute the charge; if you used Google Play or Apple App Store, you can request a refund through those platforms directly.
Refunds through Google Play and Apple App Store
If you purchased gems through Google Play (Android) or the Apple App Store (iPhone), you can also request a refund directly from those platforms, separate from Supercell. Google Play allows refunds within 48 hours of purchase; Apple App Store allows refunds within 14 days. These windows are shorter than Supercell's, so if you are within the timeframe, the app store route may be faster.
To request a refund through Google Play, open the Play Store app, tap your profile icon, go to "Manage my Google Play," find the Clash Royale purchase under "Purchases," and select "Report a problem." Choose "Request a refund" and explain why. Google will process it within a few days.
For Apple App Store, open the App Store app, tap your profile icon in the top right, go to "Purchase History," find the Clash Royale charge, tap it, and select "Report a Problem." Choose "I'd like a refund for this purchase" and explain. Apple will respond within a few days.
If both Supercell and the app store deny your refund, your last option is to contact your credit card company or bank and dispute the charge. This is a longer process and should be your last resort, as it can affect your account standing with both Supercell and the app store.
What to do if you made an unauthorized purchase
If someone else used your account or device to make a purchase without your permission, tell Supercell this in your refund request. Unauthorized purchases — especially those made by children — are treated as a priority and are more likely to be refunded even if they fall outside the normal window.
After the refund is processed, change your Clash Royale password and, if applicable, the password on your Google or Apple account. If a child has access to your device, consider setting up parental controls: on Android, use Google Play's "Family Library" and set spending limits; on iPhone, use Screen Time to restrict in-app purchases.
Frequently Asked Questions
Can I get a refund if I spent gems and then lost the match?
No. Supercell does not refund purchases based on game outcomes. If you spent gems intentionally — on a chest, a pass, or a card upgrade — and then regretted it or lost, that is a completed transaction. Refunds are for accidental purchases, unauthorized charges, or technical failures, not for buyer's remorse.
How do I find my player ID?
Open Clash Royale, tap your profile icon in the top left corner, and look at the number displayed under your name. It is a nine-digit code. You can also find it in your settings under "Account." Write it down before you contact support.
What if Supercell says no but I used a credit card?
You can contact your credit card company and dispute the charge. Explain that you requested a refund from the merchant and were denied. Your card issuer will investigate and may refund you, though this process takes two to four weeks. Be aware that disputing a charge can result in your Clash Royale account being flagged or suspended.
Can I get a refund for a pass I bought but did not finish?
Supercell does not refund passes based on progress. If you bought a pass and completed some tasks but not all, that is still a completed purchase. However, if you bought a pass by mistake — for example, you tapped the button accidentally — you may be refunded if you request it within a few days.
How long do I have to request a refund?
There is no official important date, but Supercell is more likely to refund purchases made recently — within the last few weeks — than older ones. If you wait months, your request will probably be denied. Request a refund as soon as you notice the charge.