Where to find the refund request option in EA App

Open the EA App on your device and go to Settings (usually a gear icon in the top right or bottom menu). From there, select Help & Support or Support, then look for Purchases or Transaction History. You'll see a list of your recent purchases. Find the item you want a refund for, tap or click on it, and select Request a Refund or Report a Problem.

The exact menu names vary slightly depending on whether you're on iOS, Android, or a web browser, but the path is always Settings → Help/Support → Purchases. If you don't see a refund option next to a purchase, it may be outside the refund window (see timeline section below) or ineligible for other reasons.

What information EA needs from you

When you submit a refund request, EA will ask you to select a reason from a dropdown menu. Common options include: "I didn't mean to purchase this," "The item doesn't work as described," "I was charged twice," or "Technical issue." Be honest about which one applies—EA's system flags requests that don't match the purchase type, and mismatched reasons can delay or deny your request.

You'll also need to confirm your account email and may be asked to describe the problem in a text box. Keep this description short and factual: "Purchased the wrong battle pass" works better than a long explanation. EA uses this information to route your request to the right team, so specificity matters more than detail.

Key Takeaways

  • Refund requests go through Settings → Help & Support → Purchases in the EA App, and you must select the purchase and choose a reason from the menu.
  • EA typically processes refunds within 5 to 10 business days if approved, though the timeline depends on your payment method and bank.
  • Most in-game purchases and cosmetics can be refunded within 24 hours of purchase; games themselves have a 24-hour or playtime limit depending on the platform.
  • If your request is denied, you can appeal once through the same support menu, but a second denial is usually final.
  • Refunds go back to your original payment method—credit card, debit card, PayPal, or platform wallet—not as EA credit or store credit.

Timeline: how long refunds take

After you submit a request, EA sends you a confirmation email within a few hours. The request then enters a queue for review. Approval or denial usually comes within 3 to 5 business days, though during high-volume periods (new game launches, holiday sales) it can stretch to 7 to 10 days.

Once approved, the refund is issued to your original payment method. If you paid by credit or debit card, your bank takes another 3 to 5 business days to post the credit to your account. PayPal refunds land faster, usually within 24 hours. If you paid through a platform like Steam, PlayStation, or Xbox, the refund goes back to that platform's wallet, and you see it when ready.

The clock for requesting a refund is separate from the processing time. Most purchases have a 24-hour window to request; some games allow up to 2 hours of playtime before the window closes. After that window, EA will deny new requests automatically.

Reasons EA denies refund requests

The most common reason for denial is that you're outside the refund window. If you bought something more than 24 hours ago and have played the game or used the cosmetic, EA will reject the request. There's no exception for "I changed my mind"—the window is firm.

EA also denies refunds for purchases made with stolen payment methods or accounts that show signs of fraud. If you're requesting a refund on an account that has multiple chargebacks or disputes filed with your bank, EA may flag the account and deny future requests. Refunds for in-game currency (like Apex Coins or FIFA Points) are harder to get than refunds for specific items, because currency can be spent across multiple purchases.

If you claim a technical issue but the game or item works normally on your account, EA may deny the request. Before you submit, test the purchase on your device: launch the game, equip the cosmetic, or check that the battle pass unlocked. If it works, a technical-issue claim will fail.

What to do if your refund request is denied

You have one chance to appeal. Go back to the same purchase in Help & Support, select View Request Status, and look for an Appeal or Contact Support button. Write a brief message explaining why you believe the denial was wrong. If you were charged twice, include both transaction IDs. If there was a technical issue, describe exactly what happened and what you've tried to fix it.

EA reviews appeals within 5 to 10 business days. If the appeal is denied, that decision is final—you cannot request a refund for the same purchase again through the EA App. Your only remaining option is to contact your bank or payment provider and file a chargeback, though this can result in your EA account being suspended or closed.

Refunds through your bank or payment provider instead

If EA denies your request and you believe you were genuinely wronged—charged twice, unauthorized purchase, or a clear technical failure—you can file a dispute with your bank or credit card company. Call the number on the back of your card and explain the situation. Your bank will open an investigation and may reverse the charge while they look into it.

Be aware that filing a chargeback or dispute without going through EA first can trigger an automatic account suspension. EA sees the chargeback as a sign of fraud and may lock your account until the dispute is resolved. If you have other games, cosmetics, or progress on that account, you lose access to all of it during the investigation. Once the dispute closes in your favor, EA usually unlocks the account, but there's a waiting period.

Use this route only if EA's denial was clearly wrong—for example, you were charged twice and EA won't refund the duplicate charge. For "I changed my mind" situations, a chargeback will damage your account and likely won't succeed anyway, because your bank will see that you made the purchase intentionally.

Frequently Asked Questions

Can I get a refund if I've already spent the in-game currency I bought?

No. If you purchased Apex Coins or FIFA Points and spent them on cosmetics or battle passes, EA will deny a refund for the currency itself. You can request a refund for the specific item you bought with the currency if you're still within 24 hours, but not for the currency bundle. Once currency is spent, it's treated as consumed.

What if I bought something on the wrong account?

You can request a refund through the account that made the purchase. Once approved, the refund goes back to the payment method used for that purchase. You cannot transfer the refund to a different account. If you need the item on your main account, buy it there after the refund clears, or contact EA Support to ask if they can manually move cosmetics between accounts (they rarely do this, but it's worth asking).

Do I lose the item when I request a refund?

Not when ready. While your refund request is being reviewed, you keep access to the item. If the request is approved, EA removes the item from your account at the same time the refund is issued. If it's denied, the item stays. You won't lose access mid-process.

Can I refund a game I bought through the EA App?

Only if you bought it directly from EA and are within 24 hours of purchase with minimal playtime. If you bought the game through Steam, PlayStation Store, Xbox, or another platform, you must request the refund through that platform, not through EA. Each platform has its own refund policy and window.

What payment methods can receive refunds?

Refunds go back to whatever method you used to pay: credit card, debit card, PayPal, Apple Pay, Google Pay, or platform wallet credit. EA does not issue refunds as store credit or EA Points. If you paid with a gift card, the refund goes back to the gift card balance (if the card is still active) or may be lost if the card has expired.