What happens when you request a Pass Royale refund
When you request a refund for Pass Royale in Clash Royale, Supercell processes the request through your payment method's system — not through the game itself. The refund goes back to the card, account, or payment service you used to buy it, and the timing depends on which payment method you used and your bank or payment provider's processing speed.
Supercell does not issue refunds directly to you as cash or game currency. Instead, they initiate a reversal with your payment processor, and that processor handles returning the money to your account. This means the refund path is the same whether you bought Pass Royale on iOS, Android, or through a third-party store.
You cannot undo a refund request once Supercell receives it. If you change your mind after requesting one, you would need to contact Supercell support to ask them to cancel the refund before it processes — which is not may provide to work if the refund has already moved to your payment processor.
Key Takeaways
- Refunds for Pass Royale go back to your original payment method, not into your game account or as cash.
- The refund timeline depends on your bank or payment provider, typically ranging from three to ten business days after Supercell processes the request.
- You must contact Supercell support through the in-game help menu or their website to request a refund; there is no refund button in the game.
- Supercell may deny refund requests if you have already used most of the Pass Royale rewards or if the purchase was made more than a few days ago.
How to contact Supercell for a refund request
Open Clash Royale and tap the settings icon (gear symbol) in the bottom right corner. Scroll down and select "Help and Support," then tap "Contact Us." This opens a form where you describe your issue. In the subject line, write something like "Pass Royale refund request" and explain in the message box why you want the refund.
Supercell support will respond to your request within one to three business days. They may ask you to confirm your account details, the date you purchased Pass Royale, and the payment method you used. Have this information ready before you submit your request, as it speeds up the process.
If you bought Pass Royale through the Apple App Store or Google Play Store rather than directly through Supercell, you can also request a refund through those platforms. Apple and Google have their own refund windows and policies, which may differ from Supercell's. Check your app store's refund policy first, as it may be faster than going through Supercell support.
When Supercell will and will not refund Pass Royale
Supercell typically refunds Pass Royale if you request it within a few days of purchase and have not used most of the rewards. If you have already completed most of the Pass Royale track or earned most of the rewards it offers, Supercell is more likely to deny the request. They view the purchase as already delivered and used.
Refunds are also less likely if you purchased Pass Royale more than one to two weeks ago, depending on Supercell's current policy. The exact window varies, so support may tell you that your request falls outside their refund period. If that happens, you can ask them to make an exception, but there is no may provide they will.
If you purchased Pass Royale by mistake — for example, you tapped the button by accident — mention that in your request. Accidental purchases are more likely to be refunded than purchases you made intentionally but later regretted.
Timeline for receiving your refund
After Supercell approves your refund request, they send a reversal instruction to your payment processor. This usually happens within one to three business days of your support ticket being resolved. From that point, your bank or payment provider takes over the process.
Credit and debit card refunds typically appear in your account within three to five business days, though some banks take up to ten business days. PayPal refunds usually show up within one to three business days. If you used a gift card or store credit, the refund may go back to that account when ready or within one business day.
If more than ten business days have passed since Supercell processed the refund and you still do not see it, contact your bank or payment provider. They can check whether the refund was received and why it has not appeared in your account yet. Supercell's role ends once they send the reversal; your payment processor handles the rest.
What to do if your refund request is denied
If Supercell denies your refund request, they will explain why in their response. The most common reasons are that you purchased Pass Royale too long ago, you have already used most of the rewards, or your account shows a pattern of frequent refund requests.
You can reply to Supercell's denial and ask them to reconsider, especially if you have a strong reason — such as an accidental purchase or a billing error. Be specific about what happened and why you believe the refund should be approved. Supercell support has some discretion to override their standard policy, but it is not may provide.
If Supercell still refuses, you can contact your payment processor directly. If you used a credit or debit card, your bank or card issuer may be able to dispute the charge on your behalf. If you used PayPal, Google Play, or the Apple App Store, those platforms have their own dispute processes. This is a longer route and should be your last option, as disputing a charge can affect your account standing with Supercell.
Refunds through Apple App Store and Google Play
If you bought Pass Royale through the Apple App Store, you can request a refund directly from Apple without contacting Supercell first. Open the App Store app, tap your profile icon in the top right, select "Purchases," find Clash Royale, and tap the three dots next to the Pass Royale purchase. Choose "Report a Problem" and select "I would like a refund." Apple typically processes these requests within one to three business days.
Google Play refunds work similarly. Open the Google Play app, tap your profile icon, select "Manage your Google Play account," go to the "Payments and subscriptions" tab, find Clash Royale, and tap the Pass Royale purchase. Select "Report a problem" and choose "Refund." Google usually responds within one to three business days as well.
Both Apple and Google have a standard refund window of 48 hours from purchase, though they may grant refunds beyond that window in some cases. If you request a refund through the app store, you do not need to contact Supercell support separately — the app store handles the entire process and communicates with Supercell on your behalf.
Frequently Asked Questions
How long does it take to get a Pass Royale refund?
Supercell typically responds to refund requests within one to three business days. Once approved, the refund goes to your payment processor, which usually takes three to ten business days to complete. Total time is typically one to two weeks from your initial request.
Can I get a refund if I already used the Pass Royale rewards?
Supercell is unlikely to refund Pass Royale if you have already earned most of the rewards. They consider the purchase delivered once you have accessed the rewards. If you have only used a small portion, your request has a better chance of being approved.
What if I bought Pass Royale with gems I earned in the game?
If you purchased Pass Royale using gems you earned through gameplay rather than bought with real money, Supercell will refund the gems back to your account, not to a payment method. The refund process is the same, but the money stays within the game.
Can I request a refund more than once?
You can request multiple refunds, but Supercell tracks refund patterns on your account. If you request refunds frequently, they may deny future requests or restrict your ability to make in-game purchases. Use refunds only when necessary.
What happens to my Pass Royale progress if I get a refund?
Once a refund is approved, your Pass Royale access is removed and any rewards you earned from it are taken away. Your account reverts to the state it was in before you purchased Pass Royale. Any gems or other currency you spent on it are also reversed.