Zelle is a payment service that lets you send money directly from your bank account to someone else's bank account, usually within minutes. If you've sent money through Zelle and something went wrong—you sent it to the wrong person, the recipient never received it, or you were scammed—you may wonder if you can get your money back. This category covers what happens when a Zelle transfer doesn't go as planned and what steps you can take.
The articles here explain how Zelle refunds work, why getting money back can be harder than with credit cards, what to do if you sent money to the wrong account, and how to report fraud or unauthorized transfers to your bank. You'll learn the difference between a mistake and a scam, and what information your bank needs to investigate.