You can close a Capital One 360 savings account online, by phone, or by mail — the fastest route is online through your account dashboard

Capital One 360 (formerly ING Direct) lets you close your savings account without visiting a branch, since it operates entirely online. You do not need to wait for a specific date or pay a fee. The process takes minutes if you go online, or a few business days if you call or mail a request. Before you close, you will need to withdraw or transfer your balance — Capital One will not close an account with money still in it.

The timing matters if you have pending deposits or transfers. Money already in the account will be available when ready after closure. Transfers you initiated before closing may still process, so check your transfer history to see what is in flight.

Key Takeaways

  • You must withdraw or transfer your full balance before Capital One will close the account; you cannot close with money remaining.
  • Online closure through your account dashboard is the fastest method and takes effect within minutes.
  • Phone closure (1-800-360-6000) and mail requests both work but take several business days to process.
  • After closure, you will no longer earn interest on the account and cannot make deposits or withdrawals.
  • Capital One will send you a final statement by mail within 30 days of closure, showing the account status.

Closing your account online through the Capital One 360 website

Log into your Capital One 360 account on the website or mobile app. Go to your account settings — this is usually labeled "Settings" or "Account" in the main menu. Look for an option that says "Close Account" or "Account Closure." Capital One will show you your current balance and ask you to confirm that it is zero before you proceed.

If your balance is not zero, you will be blocked from closing. Transfer the remaining money to another bank account or withdraw it using a debit card or ATM. Once the balance shows zero, return to the closure option and confirm. The account closes when ready, and you will receive an email confirmation.

Closing by phone with Capital One customer service

Call Capital One 360 at 1-800-360-6000. Tell the representative you want to close your savings account. They will verify your identity by asking for your Social Security number and other account details. They will also confirm that your balance is zero — if it is not, they will walk you through transferring or withdrawing the money first.

Once your balance is confirmed as zero, the representative will process the closure. This typically takes three to five business days to complete. You will receive a confirmation email and a final statement in the mail. Keep the confirmation email as proof of closure in case you need it later.

Closing by mail with a written request

Write a letter to Capital One 360 requesting account closure. Include your full name, account number, and the date. State clearly that you want to close your savings account. Mail it to the address listed on your account statement or the Capital One 360 website — the address changes based on your region, so check before you send.

Include a copy of a government-issued ID (driver's license or passport) to verify your identity. Capital One requires this for mail requests. Send the letter via certified mail so you have proof of delivery. The closure will take seven to ten business days from the date Capital One receives your letter.

What happens to your money before you close

You must move your balance to another account before closure. The easiest method is an external transfer: in your Capital One 360 account, add your other bank as an external account and initiate a transfer. This usually takes one to three business days. Alternatively, withdraw cash at an ATM using your Capital One 360 debit card, or request a check from Capital One.

If you have pending automatic deposits or transfers set to hit this account, cancel them first. Any deposit that arrives after you close will be returned to the sender. If you have scheduled bill payments or standing transfers, turn those off in your settings before you initiate closure.

After your account closes

Capital One will send you a final statement within 30 days showing the closure date and your final balance (which should be zero). Keep this statement for your records. You will no longer be able to log into this account or access any transaction history through the online portal, though Capital One keeps records for seven years if you need to reference old transactions.

If you closed because you are moving to another bank, make sure your new account is fully set up and working before you close the Capital One account. If you closed because you no longer want the account but think you might need it later, you can open a new Capital One 360 savings account at any time — there is no penalty or waiting period.

What to do if you cannot close your account

The most common reason closure fails is a non-zero balance. Check your account for pending transactions, interest deposits, or fees that might be holding a small amount. If you see a balance but cannot figure out why, call customer service at 1-800-360-6000 and ask them to explain it.

If you have a negative balance (you owe Capital One money), you must pay that amount before closure. This usually happens if a transfer failed or a debit was reversed. Capital One will tell you the amount owed and how to pay it. Once paid, you can proceed with closure.

Frequently Asked Questions

Does closing my Capital One 360 account hurt my credit?

No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards and loans appear on your credit report.

Can I reopen the same account after I close it?

No. Once you close a Capital One 360 savings account, that specific account cannot be reopened. You can open a new savings account with Capital One 360 at any time, but it will have a different account number.

What if I close my account and then realize I need it?

You can open a new Capital One 360 savings account when ready. There is no waiting period or penalty. Your new account will be a separate account with a new number, and you will need to transfer money into it from another bank.

Will I get a refund of fees if I close mid-month?

Capital One 360 does not charge monthly maintenance fees, so there is nothing to refund. You will receive interest earned up to the closure date on your final statement.

How long does it take to get my money after I transfer it out?

External transfers to another bank typically take one to three business days. ATM withdrawals are when ready. Checks take five to seven business days to clear at your receiving bank.