Chase does exchange foreign currency, but not at every branch and not always at the rate you might expect
Chase Bank will exchange foreign currency for you, but the process depends on which currency you need, which Chase branch you visit, and whether you're a customer. Most Chase branches can order common currencies like euros, British pounds, Canadian dollars, Japanese yen, and Mexican pesos — but they typically need several business days' notice and may charge a fee. Less common currencies often require a longer wait or may not be available at all through your local branch.
The exchange rate Chase offers is not the same as the rate you see online. Banks buy and sell currency at wholesale rates, then add a markup — the difference between what they pay for the currency and what they charge you. This markup can range significantly depending on the currency and the branch. You won't know the exact rate until you ask, and rates change daily.
If you need currency quickly or want to compare rates before committing, you have other options beyond Chase. Understanding how Chase's process works and what alternatives exist can save you money and time.
Key Takeaways
- Chase branches can order common foreign currencies but usually need three to five business days' notice, and not all branches stock all currencies.
- Chase charges a markup on top of the wholesale exchange rate, and the exact rate and fee vary by branch and currency.
- You must call your specific Chase branch ahead of time to check availability and get a quote — you cannot order online or through the app.
- If you need currency the same day or want a better rate, currency exchange shops, airport kiosks, and some credit unions may offer different terms.
- Chase customers may have slightly better access than non-customers, though policies vary by location.
How to order foreign currency from Chase
Call your local Chase branch directly — do not go in person first or use the website. Ask to speak with someone in the branch who handles foreign currency orders. Tell them which currency you need, how much, and when you need it. They will tell you whether that currency is available, how many business days it will take to arrive, and what the exchange rate and fee will be.
Once you agree to the rate, you will typically need to visit the branch in person to complete the order and pay. Bring your ID and the cash or have the funds ready in your account if you're paying by debit card. The branch will place the order with their currency supplier, and you'll return to pick it up on the agreed date.
If the currency is not in stock, the branch can special-order it, but this usually takes longer — sometimes one to two weeks. Some branches may decline to order very uncommon currencies at all. Ask whether your branch has done this currency before and how long it took.
What affects the rate and fee Chase charges
Chase's markup varies by currency. Currencies that are traded frequently and in high volume — like euros and British pounds — typically have smaller markups. Currencies that are less common or harder to source have larger markups. The branch location also matters; branches in areas with higher demand for a particular currency may offer better rates than branches in areas with lower demand.
The fee structure is not always transparent. Some branches quote a flat fee per transaction, while others build the markup into the exchange rate itself. When you call, ask specifically: "What is the exchange rate you're quoting, and is there an additional fee?" This way you can calculate the true cost.
Rates change daily, so the quote you receive is only good for a limited time — usually 24 to 48 hours. If you wait longer, you may need to ask for a new quote.
Alternatives to Chase for exchanging currency
If Chase's rate or timeline doesn't work for you, other options exist. Currency exchange shops in major cities and near airports often have competitive rates for common currencies and can exchange cash the same day. Airport currency kiosks are convenient but typically charge higher markups than other options.
Some credit unions offer foreign currency exchange to members at rates that may be better than Chase, especially if you're exchanging a large amount. Call ahead to confirm they handle the currency you need.
Online currency exchange services allow you to lock in a rate and have currency delivered to your home or pick it up at a local location, though this usually requires several business days. Compare the total cost — rate plus any delivery or pickup fees — before deciding.
If you're traveling internationally, using your Chase debit card or credit card at ATMs in the destination country often gives you a better exchange rate than buying currency in advance, though you'll pay an ATM fee. Check your card's foreign transaction fees before you travel.
Chase currency exchange for non-customers
Chase will exchange currency for non-customers, but availability and rates may be less favorable. Some branches prioritize customers or require a larger minimum order for non-customers. Call ahead and identify yourself as a non-customer so the branch can tell you upfront whether they can help and what the terms are.
If you don't have a Chase account and need currency regularly, opening a basic Chase checking account might be worth it — the account is free, and you may get better access to their currency services. However, this only makes sense if you're planning to use Chase for other banking needs as well.
What to bring and what to expect on pickup day
Bring a valid government-issued ID when you pick up your currency. Bring cash or be prepared to pay from your Chase account if you have one. The branch will count the currency with you to confirm the amount is correct before you leave.
Ask for a receipt that shows the amount of foreign currency you received, the exchange rate used, and any fees charged. Keep this receipt in case you need to return the currency or if you have questions later.
If you ordered a large amount, the branch may ask you to sign a form confirming the transaction. This is normal and protects both you and the bank.
Returning or exchanging currency you don't use
If you ordered currency and don't end up using it, Chase will usually buy it back, but the rate will be less favorable than the rate they charged you to sell it. The difference between the buy and sell rate is how the bank makes money on currency exchange. Ask about their return policy before you place your order so you know what to expect.
Some branches have time limits on returns — for example, they may only buy back currency within 30 days of the original purchase. If you think you might not use all the currency, order less than you think you need.
Frequently Asked Questions
Can I order foreign currency through the Chase app or website?
No. You must call your local branch directly. The app and website do not have a currency ordering feature. Calling ahead is the only way to check availability and get a rate quote.
How long does it take to get currency if Chase has it in stock?
If the branch already has the currency in stock, you can usually pick it up the next business day or within two to three business days. If they need to order it from their supplier, it typically takes five to ten business days, depending on the currency and the supplier's schedule.
Will Chase exchange currency if I'm leaving for my trip tomorrow?
Probably not, unless the branch happens to have that currency in stock. Call when ready and ask. If they don't have it, consider using an ATM in your destination country or asking whether a local currency exchange shop can help you same-day.
Is the exchange rate Chase quotes may provide, or can it change before I pick up the currency?
The rate is usually may provide for 24 to 48 hours from the time you receive the quote. After that, you may need to ask for a new quote, which could be different. Confirm the may provide period when you call.
What if my branch doesn't have the currency I need?
Ask whether they can special-order it and how long it will take. If they cannot or if the wait is too long, search for independent currency exchange shops in your area or consider using an ATM abroad if you're traveling.