You can close a Bank of America savings account online through the mobile app or website, but only if you meet two conditions: the account has a zero balance and you have no pending transactions.
Bank of America does not let you close an account with money still in it through digital channels. You must move or withdraw the remaining balance first. Once the account sits at $0 and has no outstanding checks or transfers in motion, you can initiate closure from your phone or computer in a few minutes.
If your account has a balance or you prefer to close it in person, you can visit a branch or call customer service. The online route is fastest if your account is already empty.
Key Takeaways
- Bank of America requires a zero balance before you can close a savings account online through the app or website.
- You must wait for all pending transactions—checks, transfers, pending charges—to clear before closure is possible.
- If the account still holds money, you can transfer it to another Bank of America account or withdraw it at an ATM or branch.
- Closing online takes minutes once the account is ready, and you will receive a confirmation number.
- If you cannot close online, you can call 1-800-432-1000 or visit a branch to close the account in person.
Steps to close your account online through the Bank of America app
Open the Bank of America mobile app and sign in. Navigate to the account you want to close and look for the menu or settings icon (usually three horizontal lines or dots in the corner). Select "Account Services" or "Manage Account," then look for an option labeled "Close Account" or "Account Closure."
The app will ask you to confirm the account has a zero balance. If it does, you can proceed. Bank of America will ask why you are closing the account—this is optional feedback, not a barrier. Complete the confirmation and you will receive a closure number on screen. Save or screenshot this number for your records.
The account closes when ready, though it may take one to two business days for the closure to appear in your account list. You will not be charged a fee for closing online.
Steps to close your account online through the Bank of America website
Log into your Bank of America account at bankofamerica.com. Click on the savings account you want to close. Look for "Account Services," "Manage This Account," or a similar menu option, usually found in the upper right or in a sidebar.
Select "Close Account" from the menu. The system will confirm that the account balance is zero. If it is, proceed with the confirmation. You will be asked to provide a reason for closure, which is optional. After you confirm, you will see a closure confirmation number on screen.
Write down or screenshot the confirmation number. The account will close within one to two business days.
What to do if your savings account still has a balance
If your account holds money, you cannot close it online. You have two options: transfer the balance to another account or withdraw the cash.
To transfer within Bank of America, use the app or website to move money from the savings account to a checking account or another savings account you own. This takes one business day. Once the balance reaches zero, follow the closure steps above.
To withdraw the balance, visit an ATM and withdraw the full amount, or go to a branch and ask the teller to close the account and give you the balance in cash. If the balance is large, the branch may ask you to wait while they verify the transaction.
What happens to pending transactions before closure
If you have a check you wrote that has not cleared, a transfer that is still processing, or a charge that is pending, the account cannot close until those transactions complete. Bank of America's system will not let you initiate closure if pending activity exists.
Wait for the pending items to clear, which usually takes one to three business days depending on the type of transaction. Once everything has posted and the balance is zero, you can close the account online.
If you are unsure whether transactions are still pending, log into the app or website and check the account activity. Pending items usually show with a "pending" label or a different color.
Closing your account by phone or in person
If you cannot close the account online—because it has a balance, you have pending transactions, or you prefer to speak with someone—call Bank of America at 1-800-432-1000. A representative can close the account over the phone and answer questions about your balance or pending activity.
You can also visit any Bank of America branch in person. Bring a photo ID and let the teller know you want to close the savings account. They can close it when ready, handle any remaining balance, and give you a receipt with a closure confirmation number.
Phone closure usually takes 10 to 15 minutes. In-person closure at a branch is often faster, especially if the branch is not busy.
What happens after your account closes
Once closed, the account cannot be used for deposits or withdrawals. Any automatic transfers or bill payments linked to the account will fail. If you have set up direct deposit or automatic payments using this account, update those arrangements with your employer or creditors before you close it.
Bank of America will send you a confirmation letter in the mail within one to two weeks. Keep this letter for your records. If you need proof of closure for tax or legal reasons, you can request a written statement from the bank.
You can reopen a savings account with Bank of America at any time by visiting a branch or using the app, though you will need to meet current account requirements.
Frequently Asked Questions
Can I close my savings account if I have overdraft protection linked to it?
Overdraft protection must be removed before closure. Call 1-800-432-1000 or visit a branch to disable it. Once removed, you can close the account online if the balance is zero and no transactions are pending.
What if I have a negative balance or owe the bank money?
You cannot close an account with a negative balance. You must pay the amount owed first. Contact Bank of America to arrange payment, then the account can be closed once the balance reaches zero.
Will closing my savings account hurt my credit score?
Closing a savings account does not affect your credit score. Credit scores are based on credit accounts like credit cards and loans, not deposit accounts. Closing a savings account has no impact on your creditworthiness.
How long does it take for the account to fully close after I request closure online?
The account closes when ready when you confirm online, though it may take one to two business days to disappear from your account list in the app or website. You will receive a confirmation number right away.
Can I close a joint savings account online if the other owner does not agree?
No. Both owners must consent to close a joint account. You will need to contact the other owner and either close it together in person at a branch or call customer service with both owners on the line to authorize closure.