You can change your address online, by phone, or in person at a branch

Bank of America lets you update your mailing address through three routes: their website (the fastest), a phone call to customer service, or walking into a branch with your ID. The online method takes about five minutes and updates your address when ready for most accounts. If you use phone or branch, the change usually takes effect within one to three business days.

Your address matters because Bank of America uses it to send statements, tax documents, and notices about your account. If you move and don't update it, important mail can go to your old place, and the bank may flag your account if the address on file doesn't match other information they have about you.

Key Takeaways

  • The online method through your Bank of America account is the fastest way to change your address and takes effect almost when ready.
  • You will need your username and password to log in, or you can call 1-800-432-1000 to make the change by phone without logging in.
  • If you have multiple accounts (checking, savings, credit card), you may need to update the address separately for each one.
  • Bring a government-issued ID if you change your address in person at a branch, and the change will process within one to three business days.

Changing your address online through your Bank of America account

Log into your Bank of America account on their website or mobile app. Once you're signed in, look for "Settings" or "Profile" — the exact location varies slightly between the website and app, but both have this option in the main menu. Select "Address" or "Contact Information," then enter your new address.

Bank of America will ask you to confirm the new address before saving it. Once you click confirm, the change takes effect right away for most accounts. You'll see the updated address reflected in your account within minutes. If you have both a checking and savings account, check whether the address updated for both — sometimes you need to repeat this step for each account type.

Changing your address by phone

Call Bank of America's customer service line at 1-800-432-1000. Have your account number and a government-issued ID ready — the representative will ask you to verify your identity before making any changes. Tell them you want to update your mailing address and provide the new one.

The representative will confirm the address back to you before saving it. The change will process within one to three business days. If you have multiple accounts, mention all of them so the representative can update each one during the same call. Ask the representative to confirm which accounts were updated before you hang up.

Changing your address at a Bank of America branch

Walk into any Bank of America branch with a government-issued ID (driver's license, passport, or state ID card). Tell a representative you need to update your mailing address. They will ask for your account number and verify your identity using your ID.

The representative will enter your new address into the system while you're there. The change will take effect within one to three business days. This method works well if you prefer to handle banking in person or if you're having trouble with online or phone methods.

What happens if you have a credit card with Bank of America

Your Bank of America credit card address may be separate from your checking or savings account address. If you only update your deposit account address online, your credit card statements may still go to your old address. Log into your credit card account separately and repeat the address change process, or mention both your deposit accounts and credit card when you call or visit a branch.

Some people have both a Bank of America deposit account and a credit card issued by Bank of America. These are treated as separate accounts in their system, so updating one does not automatically update the other.

Updating your address for paperless statements and tax documents

Changing your mailing address does not automatically switch you to paperless statements if you're currently receiving paper ones. After you update your address, log back into your account and look for "Statements & Documents" or "Delivery Preferences." You can choose to receive statements by email instead of mail.

Tax documents like 1099s and 1098s are sent to the address on file, so updating your address ensures these reach you at the right place. If you're expecting a tax document and you've recently moved, update your address as soon as you can so the document doesn't go to your old address.

What to do if your address change doesn't go through

If you've tried to change your address online and it's not updating, log out completely and log back in to refresh your session. If it still doesn't work, try a different browser or clear your browser's cache. If the problem continues, call 1-800-432-1000 and have a representative make the change over the phone.

Occasionally Bank of America's system flags an address as invalid if it doesn't match their database format — this happens most often with rural addresses or addresses outside the United States. If this happens, a representative can manually override the system and enter your address. You can also visit a branch in person, where staff can sometimes process addresses that the online system rejects.

Frequently Asked Questions

How long does it take for my address change to show up on my statements?

If you change your address online, it takes effect when ready in your account. Your next statement will be mailed to the new address. If you change it by phone or in person, allow one to three business days for the change to process, then one to two weeks for your next statement to arrive at the new address.

Do I need to update my address with Bank of America if I'm using paperless statements?

Yes. Even if you receive statements by email, Bank of America uses your address on file for tax documents, account notices, and other official mail. Update it so the bank has your current information, even if you don't receive paper statements.

Can I change my address for just one account if I have multiple accounts?

No. When you update your address with Bank of America, it changes the address for all your accounts at once — checking, savings, and credit cards. The address on file is tied to you as a customer, not to individual accounts.

What if I'm moving to a different country?

Bank of America can update your address to a foreign address, but some account features may be restricted depending on the country. Call 1-800-432-1000 before you move and ask whether your accounts will work at your new address. Some services are not available outside the United States.

Do I need to update my address if I'm using a PO box instead of a street address?

Yes, you can use a PO box as your mailing address. Enter it exactly as the post office lists it. Bank of America will mail statements and documents to the PO box. Some official notices may still require a street address, so keep your street address updated in your profile as well if possible.