You can change your address online, by phone, or in person at a branch
Bank of America lets you update your mailing address through three routes: your online account, a phone call to customer service, or walking into a branch. The online method is fastest — it takes about five minutes and the change usually takes effect the same day. Phone and branch updates work too, but require you to verify your identity first, which adds time.
The address you update is your mailing address, which is where Bank of America sends statements, tax documents, and notices. If you have a separate address on file for something else — like a business account or a credit card — you may need to update those separately. The steps differ slightly depending on whether you use the mobile app, the website, or call in.
Key Takeaways
- Online updates through your Bank of America account take effect the same day and require no phone call or branch visit.
- You can change your address on the website under Account Settings or in the mobile app under Profile, both reachable without leaving home.
- If you call customer service or visit a branch, have your account number and a government-issued ID ready to verify your identity.
- Credit cards, business accounts, and investment accounts may have separate address records that need updating on their own.
Updating your address online through the website
Log into your Bank of America account at bankofamerica.com. Click on your name or profile icon in the top right corner, then select Account Settings. Look for the section labeled Personal Information or Contact Information — the exact label varies depending on your account type.
Click Edit next to your current address. Type in your new street address, city, state, and ZIP code. Bank of America will ask you to confirm the address is correct before you save. Once you click Confirm or Save, the change is recorded. You should see a confirmation message on screen, and the new address takes effect when ready for most account types.
If you have multiple accounts with Bank of America — a checking account, a savings account, or a credit card — the address change applies to all of them unless you have set up a separate mailing address for a specific account. Check your statement or account details to confirm the update went through.
Updating your address in the mobile app
Open the Bank of America mobile app and tap the menu icon (three horizontal lines) at the bottom right of the screen. Select Profile or Settings, depending on your app version. Tap Personal Information or Contact Information.
Tap Edit next to your address field. Enter your new address and confirm it is correct. Tap Save or Confirm. The app will show a confirmation message, and the change takes effect the same day. The mobile app process is identical to the website in terms of timing and scope — it updates your mailing address across all your accounts.
Changing your address by phone or at a branch
Call Bank of America customer service at 1-800-432-1000. Have your account number and a government-issued ID ready. Tell the representative you want to update your mailing address. They will ask you to verify your identity by confirming details like your Social Security number, date of birth, or recent transactions. Once verified, provide your new address and ask them to read it back to you to confirm accuracy.
The phone update takes 10 to 15 minutes. The representative will tell you when the change takes effect — usually the same day, but sometimes within one business day. Ask for a confirmation number if you want a record of the call.
To update in person, visit any Bank of America branch with your government-issued ID and account number. A banker will verify your identity, update your address in the system, and give you a receipt. This method is useful if you are already at a branch or prefer to handle it face-to-face, but it takes longer than online or phone because you have to travel and wait.
What happens to your old address after the change
Bank of America stops sending mail to your old address once the update takes effect. However, the bank keeps a record of your previous addresses in your account history for security and compliance reasons. You cannot see this history yourself, but Bank of America can access it if you need to dispute a transaction or verify past account activity.
If you are moving and want to make sure you do not miss important mail, update your address before you leave your current location. Some documents — like tax forms (1099s) or legal notices — may still go to your old address if the change happens after the bank has already prepared them for mailing. Contact Bank of America if you do not receive an expected document within two weeks of your move.
Updating addresses on credit cards and other products
If you have a Bank of America credit card, the address change you make to your checking or savings account does not automatically update your credit card mailing address. You need to update the credit card separately. Log into your credit card account on the Bank of America website, go to Account Settings, and update the address there. The same applies if you have a Bank of America investment account, mortgage, or line of credit — each product may have its own address record.
The reason for separate records is that different products are sometimes managed by different systems within the bank. A credit card might be issued under a different legal entity than your checking account, so the address records are kept separate. When you update your main account address, ask the representative or check your account settings to see if other products need updating too.
Timing and what to expect after you update
Online and phone updates take effect the same day you make them, usually within a few hours. In-branch updates also take effect the same day. Bank of America will start sending new mail to your updated address on the next statement cycle or within a few business days, depending on when the change was processed.
If you have automatic bill payments or direct deposits set up, they continue to work after your address changes — the address update does not affect how money moves in and out of your account. It only changes where the bank sends paper mail and statements.
If you are waiting for a specific piece of mail — like a new debit card, a tax document, or a notice — and you just updated your address, contact customer service to confirm the new address is in the system. They can also tell you whether the document has already been printed and sent to your old address, or whether it will go to your new one.
Frequently Asked Questions
Can I change my address if I do not have online access to my account?
Yes. Call Bank of America at 1-800-432-1000 or visit a branch in person. Both methods require you to verify your identity with your account number and government-issued ID, but you do not need to use the website or app.
Will changing my address affect my account number or routing number?
No. Your account number and routing number stay the same. Only your mailing address changes. Direct deposits, automatic payments, and wire transfers continue to work without interruption.
What if I update my address but still receive mail at my old address?
Contact Bank of America customer service to confirm the address change went through. If it did, the old address may have been used before the update took effect. If mail continues to arrive at your old address after two weeks, ask the bank to investigate whether the address is still in their system.
Do I need to update my address separately for each account I have?
No for checking and savings accounts — one update covers all of them. Credit cards, investment accounts, and mortgages may have separate address records and need their own updates. Check each product's settings to confirm.
How long does it take for Bank of America to send mail to my new address?
Usually within a few business days of the change taking effect. If you are expecting a specific document like a debit card or tax form, call customer service to confirm the new address is active and ask when the document will be sent.