You can change your debit or credit card design through the Bank of America mobile app or website in about five minutes
Log into your Bank of America account on the mobile app or at bankofamerica.com, go to the card you want to change, and select the design option. Bank of America offers a rotating set of preset designs — geometric patterns, nature scenes, sports team logos, and solid colors — that you can swap between at no cost. The new card ships to your address on file within 7 to 10 business days. Your old card stops working once the replacement arrives, so plan ahead if you have recurring charges set to that card number.
This process works for most debit cards and many credit cards. Some cards — like certain premium or co-branded products — may have limited or no design options. If you do not see a design option in your account, that card type does not support customization through this method.
Key Takeaways
- Design changes happen through the mobile app or website under your card details, with no fee or waiting period to request the change.
- Bank of America offers preset designs only — you cannot upload your own image or request a fully custom design online.
- Your new card arrives in 7 to 10 business days, and your old card becomes inactive once the replacement is delivered.
- Some card products, particularly premium or co-branded cards, do not offer design customization through the online portal.
Steps to change your card design through the mobile app
Open the Bank of America mobile app and sign in. Tap the card you want to change from your accounts list. Look for a card icon or "Card Design" option — this usually appears near the top of the card details screen. Tap it to see available designs.
Browse the available options and select the one you want. Confirm your choice. The app will show you a confirmation message with your shipping address and an estimated delivery date. Review this information and confirm the order. You will receive a notification when your new card ships.
Steps to change your card design on the website
Go to bankofamerica.com and sign in to your account. Click on the card you want to customize under "Accounts" or "Cards." Look for a "Card Design" or card customization link, usually located in the card details section or under a menu labeled "Card Services."
Select your new design from the available options. Review your shipping address and the estimated delivery timeframe. Confirm your selection. You will receive an email confirmation with your order details and tracking information once the card ships.
What happens to your old card after you order a new design
Your current card remains active until your new card arrives. Once the replacement card is delivered and activated, your old card is automatically deactivated. Bank of America will send you a notification when this happens.
If you have automatic payments or recurring charges set to your old card number, you should update those before the old card stops working. Check your subscriptions, utility bills, insurance payments, and any other recurring charges. You can update the card number in each service's account settings, or contact the merchant directly to provide your new card number.
Design options available and limitations
Bank of America rotates its design library, so the exact options you see depend on when you order. Common categories include solid colors, geometric patterns, nature photography, and licensed designs like sports team logos. The designs are printed on the front and back of the card.
You cannot upload your own image or request a fully custom design through the online portal. If you want a design that is not in the preset library, you would need to contact Bank of America customer service to ask about other options, though custom designs typically require a fee and longer processing time if they are available at all.
Card types that do not support online design changes
Premium cards, such as Bank of America Premium Rewards or certain co-branded cards, may not offer design customization through the app or website. Business cards and some specialty products also have limited or no design options.
If you do not see a design option when you look at your card details, that card product does not support this feature. Contact Bank of America customer service at 1-800-432-1000 to ask whether your specific card can be customized through other methods or whether a replacement card with a different design is available.
Timing and what to expect after you order
After you confirm your design choice, Bank of America typically processes the order within one business day. Your new card ships within 3 to 5 business days after that, and delivery takes another 3 to 5 business days depending on your location. Total time from order to arrival is usually 7 to 10 business days, though it can take longer during high-volume periods or if you live outside the continental United States.
You will receive email notifications at each stage: when your order is confirmed, when your card ships, and when it is out for delivery. Track your shipment using the tracking number in the shipping notification. Once the card arrives, you may need to set up it through the app or by calling the number on the card before it becomes fully active.
Frequently Asked Questions
Does changing your card design cost money?
No. Ordering a design change through the Bank of America app or website is free. You pay nothing for the new card or the shipping. Some specialty or custom designs ordered through customer service may carry a fee, but standard preset designs do not.
Can I change my card design multiple times?
Yes, you can order a new design whenever you want at no cost. However, each new card takes 7 to 10 business days to arrive, so frequent changes are not practical if you need your card for daily use. Plan design changes when you do not have time-sensitive payments pending.
What if my new card does not arrive after 10 business days?
Check the tracking number in your shipping notification first. If the tracking shows the card is lost or stuck, contact Bank of America at 1-800-432-1000 and provide your order confirmation number. They can investigate the shipment and reissue the card if necessary.
Will my card number change when I get a new design?
No. Your card number, expiration date, and CVV stay the same when you change the design. Only the appearance of the physical card changes. You do not need to update your recurring payments or stored payment information.
Can I keep my old card after the new one arrives?
No. Bank of America automatically deactivates your old card once the new card is delivered. This is a security measure to prevent fraud. If you need the old card for any reason before it arrives, contact customer service before ordering the design change.