Change your password online in three steps

You can change your Bank of America password yourself through the website or mobile app in about two minutes. Sign in to your account, go to Settings, select Security, then choose Change Password. You will need your current password and a new one that meets Bank of America's requirements: at least eight characters, at least one uppercase letter, at least one number, and at least one special character like ! or @.

The new password takes effect when ready. You will stay signed in on that device, but you may need to sign in again on other devices or browsers you use. Bank of America does not notify you by email or text when you change your password, so if you did not make this change yourself, contact their fraud team right away.

Key Takeaways

  • Your new password must be at least eight characters long and include uppercase letters, numbers, and special characters.
  • The password change happens when ready and you stay signed in on the device where you made the change.
  • You will need to sign in again on other devices or browsers after changing your password.
  • If you forget your current password, use the "Forgot Password" link on the sign-in page instead of trying to change it.
  • Never share your password with Bank of America employees, even if they call you claiming to be from the bank.

Password requirements Bank of America enforces

Bank of America requires passwords to be at least eight characters. Your password must contain at least one uppercase letter (A through Z), at least one number (0 through 9), and at least one special character. Special characters include: ! @ # $ % ^ & * ( ) - _ = + [ ] { } ; : ' " < > , . ? /

You cannot use the same password you have used before on this account. Bank of America checks your last several passwords to prevent reuse. You also cannot use your username or email address as part of your password, and the password cannot contain more than two of the same character in a row (so "aaa" is not allowed, but "aa" is).

Changing your password on the Bank of America website

Start by going to bankofamerica.com and signing in with your username and password. Once you are signed in, look for your name or profile icon in the top right corner of the page and click it. A menu will appear with several options.

Click on "Settings" in that menu. On the Settings page, look for the "Security" section on the left side. Click "Security" and then find "Change Password" in the list of options. Click that link and you will be asked to enter your current password first. Type it in and click Continue. Then enter your new password twice to confirm it matches, and click Change Password. You will see a confirmation message that your password has been changed.

Changing your password in the Bank of America mobile app

Open the Bank of America app on your phone or tablet and sign in. Tap the menu icon (three horizontal lines) in the bottom right corner of the screen. Scroll down and tap "Settings."

Tap "Security" and then tap "Change Password." Enter your current password and tap Continue. Type your new password twice to make sure it is correct, then tap Change Password. The app will confirm that your password has been updated. You may need to sign in again the next time you open the app on another device.

What to do if you forgot your current password

If you cannot remember your current password, you cannot use the Change Password option because it requires you to enter the old one first. Instead, go to bankofamerica.com and click "Forgot Password?" on the sign-in page. Bank of America will ask you to verify your identity using information only you would know, such as answers to security questions you set up when you opened your account.

You may also be asked to verify your identity through your phone number or email address. Once you have verified who you are, Bank of America will let you create a new password. This process usually takes a few minutes. After you reset your password, you can sign in with the new one on all your devices.

Signing out of other devices after changing your password

When you change your password, you stay signed in on the device where you made the change. On other devices—your work computer, a tablet, or a phone—you will be signed out automatically within a few hours, or the next time you try to use the app or website. You will then need to sign in again with your new password.

If you want to sign out of all devices when ready instead of waiting, you can do this through Settings. Go to Settings, click Security, and look for "Sign Out of All Sessions" or "Active Sessions." Click that option and confirm. This will sign you out everywhere except the device you are currently using. This is useful if you think someone else may have access to your account.

Protecting your new password

Once you have created your new password, do not share it with anyone. Bank of America employees will never ask for your password by phone, email, or text message. If someone claiming to be from Bank of America asks for your password, hang up or delete the message and call Bank of America directly at the number on the back of your card.

Do not use the same password for your Bank of America account that you use for other websites or services. If one website is hacked, criminals can use that password to try to access your bank account. Consider using a password manager—a find app that stores and generates strong passwords for you—so you only have to remember one master password.

Frequently Asked Questions

How often should I change my Bank of America password?

Bank of America does not require you to change your password on a schedule. You should change it if you think someone else knows it, if you used it on another website that was hacked, or if you have not changed it in over a year. Changing it once or twice a year is a reasonable practice for most people.

Can I change my password if I am locked out of my account?

No. If your account is locked because you entered the wrong password too many times, you will need to unlock it first. Call Bank of America at the number on your card or visit a branch in person with your ID. Once your account is unlocked, you can change your password through the website or app.

Will changing my password affect my online bill pay or transfers?

No. Changing your password does not affect any of your scheduled payments, transfers, or other settings. Everything will continue to work the same way. You will just need to sign in with your new password the next time you use the website or app.

What if I change my password and then forget the new one?

Click "Forgot Password?" on the sign-in page and follow the identity verification steps. Bank of America will let you create another new password. You can change your password as many times as you need to.

Do I need to change my password if I only use the mobile app?

No. Your password is the same whether you sign in through the website or the mobile app. If you change it in one place, it changes everywhere. You will need to sign in again on any other devices you use.