Change your address online, by phone, or in person at a branch

You can update your address with Bank of America through three routes: your online account, a phone call to customer service, or by walking into a branch. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. If you do not have online access or prefer to speak with someone, calling or visiting a branch works just as well, though it may take slightly longer to process.

Your address matters because Bank of America uses it to send statements, tax documents, and account notices. If you move and do not update it, important mail may go to your old home, and the bank may flag your account as a potential fraud risk if transactions suddenly appear in a new location. Updating it promptly keeps your account find and ensures you receive documents you need.

Key Takeaways

  • You can change your address online through your Bank of America account, by calling 1-800-432-1000, or by visiting any Bank of America branch with a valid ID.
  • Online changes usually take effect within one business day; phone and branch changes may take one to three business days.
  • You will need your account number and a valid government-issued ID (driver's license, passport, or state ID) if you change your address in person.
  • The bank will send a confirmation of the address change to both your old and new address as a security measure.

Changing your address online

Log into your Bank of America account on the website or mobile app. Look for "Settings" or "Profile" — the exact location varies slightly between the website and app, but both have a clear settings menu. Once you are there, find "Address" or "Contact Information" and select the option to edit.

Enter your new address exactly as you want it to appear on statements and mail. The system will ask you to confirm the change. After you submit, you will see a confirmation message on screen. Bank of America will also send a confirmation letter to both your old address and your new address within a few business days — this is a security step to make sure someone did not change your address without permission.

If you have multiple accounts with Bank of America (checking, savings, credit card), updating your address in one place usually updates it across all of them. If you are unsure whether all your accounts changed, log out and back in, then check each account's address separately.

Changing your address by phone

Call Bank of America customer service at 1-800-432-1000. Have your account number ready. The representative will ask you to verify your identity by answering security questions or providing information from your account — this might include your Social Security number, date of birth, or recent transaction amounts.

Once you are verified, tell the representative your new address and spell it out clearly. They will read it back to you to confirm there are no typos. The change will be noted in your account when ready, though it may take one to three business days to appear on statements and in the system fully. Ask the representative to note in your account that you requested the change, so if you see any suspicious activity in the next few days, you have a record of when the change was made.

Changing your address in person at a branch

Visit any Bank of America branch with a valid government-issued ID — a driver's license, passport, or state ID card. You do not need an appointment. Tell the teller or representative that you want to update your address on file.

They will ask for your ID and account number. If you have multiple accounts, let them know whether you want the address changed on all of them or just specific ones. The representative will update your address in the system while you wait. You will receive a receipt showing the change, and the bank will mail confirmations to both your old and new addresses within a few business days.

What happens after you change your address

Bank of America will send confirmation letters to both addresses. If you do not receive a confirmation at your new address within two weeks, contact the bank to make sure the change went through. Keep the confirmation letter — it is proof that you updated your address, which can be useful if there is ever a dispute about when the change happened.

If you have automatic bill payments or direct deposits set up, they will continue to work normally. Your address change does not affect how money moves in and out of your account. However, if you have a mailing address that is different from your physical address (for example, a P.O. box or a business address), let the bank know which one you want them to use for statements and notices.

If you cannot access your account online

If you have forgotten your password or cannot log in, you can reset it on the Bank of America login page before you try to change your address. Click "Forgot username or password?" and follow the steps to reset access.

If you do not have online banking set up at all, you can set it up at any branch or by calling 1-800-432-1000. Once you have access, you can change your address yourself. If you prefer not to set up online banking, the phone and branch methods work without it.

Frequently Asked Questions

How long does it take for my address change to show up on my statements?

Online changes usually appear within one business day. Phone and branch changes may take one to three business days. Your next statement will show the new address, though you may receive one more statement at your old address if the change happens mid-cycle.

Do I need to change my address with Bank of America if I moved but kept the same account?

Yes. Even if you keep the same account number and the account stays active, you should update your address so the bank sends mail to the correct location. If you do not, important documents may go to your old home.

What if I see a confirmation letter at my old address but not at my new one?

Wait a few more business days — mail can take time. If you do not receive it within two weeks, call 1-800-432-1000 and ask them to verify the address in their system and resend the confirmation.

Can I change my address on a credit card separately from my checking account?

Usually the address change applies to all your Bank of America accounts at once. If you need different addresses for different accounts, call customer service and explain the situation — they can set that up for you.

What should I do if someone changed my address without permission?

Call 1-800-432-1000 when ready and tell them your address was changed without your consent. They will change it back and may flag your account for fraud monitoring. If you see unauthorized transactions, report them right away.