You can change your address online, by phone, or in a branch — online is fastest
Bank of America lets you update your mailing address through their website, mobile app, or by calling customer service. The online method takes about five minutes and takes effect when ready for most account types. If you use their app or website, you log in, find the profile or account settings section, and enter your new address. The change shows up right away for statements and account communications.
Calling is slower but useful if you have questions or need to update multiple accounts at once. You reach Bank of America customer service at 1-800-432-1000, and they can change your address while you're on the phone. In-branch changes work too, but require a trip to a location near you and take the same time as a phone call.
Your address change does not affect your account number, routing number, or any automatic payments you have set up. It only changes where Bank of America sends your statements and other mail.
Key Takeaways
- Online address changes through the Bank of America website or app take effect when ready and are the fastest method.
- You can call 1-800-432-1000 to change your address by phone, which works if you need to update multiple accounts or have questions.
- Visiting a branch in person also works, but takes the same time as a phone call and requires you to travel.
- Your account number and routing number stay the same when you change your address, so direct deposits and automatic payments continue without interruption.
- Bank of America uses your new address for statements, tax documents, and account notices within one business day.
Changing your address online through the website
Log into your Bank of America account at bankofamerica.com. Once you're signed in, look for "Settings" or "Profile" — the exact location depends on whether you're using the classic view or the newer design, but both have this option in the upper right area of the page.
Click on "Profile" or "Account Settings," then find the section labeled "Contact Information" or "Address." You'll see your current address listed. Click the edit button (usually a pencil icon) next to your address. Enter your new street address, city, state, and ZIP code. Bank of America will ask you to confirm the address before saving it. Once you click save or confirm, the change is live.
The new address appears on your next statement and any future mail from the bank. If you need the change to take effect before your next statement arrives, call customer service to confirm it went through.
Changing your address through the mobile app
Open the Bank of America mobile app and sign in. Tap the menu icon (three horizontal lines) in the lower right corner, then select "Settings." Look for "Profile" or "Contact Information."
Tap the address field and select "Edit." Enter your new address and confirm. The app will save your change when ready. Like the website, the new address takes effect right away for account records, though printed statements may still show your old address if they were already queued to print.
Changing your address by phone
Call Bank of America at 1-800-432-1000. Have your account number and a form of identification ready — they may ask you to verify information before making changes. Tell the representative you need to update your mailing address.
The representative will confirm your current address, ask for your new one, and read it back to you to make sure it's correct. The change takes effect the same day, though it may take one business day to show up in all Bank of America systems. If you have multiple accounts, ask the representative to update all of them at once.
Changing your address in a Bank of America branch
Visit any Bank of America branch with a photo ID and your account number. Tell a representative you need to update your mailing address. They will pull up your account, confirm your current address, and enter the new one into their system.
The change takes effect when ready in the branch system, though it may take one business day to sync across all Bank of America channels. This method is useful if you're already at a branch or prefer to handle it in person, but it's not faster than online or phone.
What happens to your address during the change
Bank of America does not close your account or freeze it while you change your address. Direct deposits, automatic bill payments, and transfers continue without interruption. Your account number and routing number stay exactly the same.
If you have pending transactions or checks in the mail, they will still reach you at your old address unless you've already moved. If you're moving soon, consider changing your address before you leave, or ask the post office to forward your mail temporarily.
Tax documents like 1099 forms and 1098 forms will be sent to your new address starting with the next tax year. If you need a corrected form sent to your old address, call customer service to request it.
Updating your address for specific account types
Most Bank of America accounts — checking, savings, money market, and credit cards — use the same address change process. However, if you have a business account, investment account, or mortgage, the process may differ slightly. Business accounts sometimes require a business representative to make the change, and mortgages may require updating your address through a separate system.
If you're unsure whether your account type uses the standard process, call 1-800-432-1000 and ask. The representative can tell you the right steps for your specific account and make the change if needed.
Frequently Asked Questions
How long does it take for my address change to show up on statements?
Your new address appears on your next statement, which is usually printed within one to three business days of your change. If you need confirmation that the change went through before then, log back into your account online or call customer service to verify.
Will changing my address affect my direct deposit or automatic payments?
No. Your account number and routing number do not change, so direct deposits and automatic bill payments continue without any interruption. The address change only affects where Bank of America sends your mail.
Can I change my address if I don't have online access?
Yes. Call 1-800-432-1000 or visit a branch in person. Both methods work without needing to log into your account online. Have your account number and ID ready for either option.
What if I'm moving and need my statements sent to a temporary address first?
You can update your address to the temporary one now, then change it again to your permanent address once you've moved. There's no limit to how many times you can update your address. Alternatively, ask the post office to forward your mail while you're in transition.
Do I need to update my address on my debit card or credit card?
No. Your card itself does not need updating — the address on file in your account is what matters. However, if you ordered a new card and it's being mailed to your old address, contact customer service to have it reissued to your new address instead.