You can change your address online, by phone, or in person at a branch
Bank of America lets you update your mailing address through three routes: your online account, a phone call to customer service, or walking into a branch. The online method is fastest — it takes about five minutes and the change usually takes effect within one business day. Phone and branch visits work the same way but require you to verify your identity first, which adds time.
The address you change is your mailing address, which is where Bank of America sends statements, tax documents, and notices. This is separate from your physical address on file with the government. If you need to update both — for example, you moved and your driver's license is now wrong — you'll handle each one separately.
Changing your address does not affect your account number, routing number, or any automatic payments you have set up. Direct deposits and bill payments continue without interruption.
Key Takeaways
- Online changes through your Bank of America account take effect within one business day and require no phone call or branch visit.
- Phone and branch updates require identity verification and may take one to two business days to process.
- Your mailing address change does not stop direct deposits, automatic payments, or any other account activity.
- If you have multiple accounts with Bank of America, you can update the mailing address for all of them at once.
- Bank of America will mail a confirmation to your new address once the change is complete.
Changing your address online through your Bank of America account
Log into your Bank of America account on the website or mobile app. Go to Settings (usually a gear icon), then select Profile or Personal Information. Look for Address or Mailing Address and click Edit or Change.
Enter your new street address, city, state, and ZIP code. If you're moving to a different country, you may see an option to change your country first — do that before entering the address, because the form will adjust to match that country's format. Review the address for typos, then click Confirm or Save.
Bank of America will send a confirmation email to the email address on file. The address change usually takes effect within one business day. You do not need to do anything else — the change applies to all your accounts with Bank of America at once.
Changing your address by phone
Call Bank of America customer service at the number on the back of your debit or credit card. Have your account number and a form of ID ready — the representative will ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account.
Tell the representative you want to update your mailing address. Spell out your new address clearly, including the street, city, state, and ZIP code. Ask them to repeat it back to you to confirm there are no typos. The representative will tell you when the change will take effect — usually one to two business days.
Request a confirmation number for your records. Bank of America will also mail a confirmation to your new address once the change is complete.
Changing your address at a Bank of America branch
Visit any Bank of America branch with a valid government-issued ID — a driver's license, passport, or state ID card. Tell a teller or branch representative that you need to update your mailing address. They will ask you to verify your identity and may ask for your account number.
Provide your new address and ask the representative to confirm it before they process the change. Some branches can make the change when ready on their system; others may tell you it will take one to two business days. Ask for a confirmation number and request that they note in your file that you updated your address in person.
What happens to your mail during the transition
Bank of America will continue mailing statements and notices to your old address for a few days after you request the change, because the update takes time to move through their system. If you're moving to a new home, file a change of address with the U.S. Postal Service so mail sent to your old address gets forwarded to your new one. This protects you if Bank of America or another company sends something to the old address by mistake.
If you need to receive a document urgently — such as a replacement debit card or a tax form — ask the Bank of America representative to note your request in your account. Some documents can be sent to an email address instead of mailed.
Changing your address for multiple accounts
If you have a checking account, savings account, credit card, and investment account with Bank of America, one address change updates all of them. When you change your mailing address through your online account, by phone, or at a branch, the change applies to every account linked to that customer profile.
The only exception is if you have accounts under different names — for example, a personal account and a business account. Those are separate customer profiles, so you'll need to update the address for each one separately.
If you moved internationally or to a U.S. territory
Bank of America accepts mailing addresses in most countries, but the process may differ slightly. When you change your address online, the form will ask you to select your country first. If you're moving to a U.S. territory such as Puerto Rico, Guam, or the U.S. Virgin Islands, select that territory from the country dropdown.
If you're moving outside the United States and your account is a standard personal checking or savings account, the address change usually processes without issue. Some investment or business accounts have restrictions on non-U.S. addresses — if you run into a problem, call customer service to confirm your account can be maintained from your new location.
Frequently Asked Questions
How long does it take for my address change to show up in my online account?
Online changes usually appear within one business day. If you changed your address by phone or in person, it may take one to two business days. You can log in and check your profile to see if the change has gone through.
Will my direct deposit or automatic payments stop if I change my address?
No. Your account number and routing number do not change when you update your mailing address. Direct deposits, bill payments, and transfers continue without interruption.
What if I need to change my address but I don't have access to my online account?
Call customer service at the number on your debit or credit card, or visit a branch in person. Both routes require identity verification but do not require you to log in online.
Can I change my address to a P.O. box or mailbox service?
Bank of America accepts P.O. boxes and mailbox services such as UPS Store or Mail Boxes Etc. as mailing addresses. Enter the address exactly as it appears on your mailbox rental agreement, including the box number.
What if I entered my address wrong and need to fix it again?
You can change your address as many times as you need. Use the same method you used the first time — online, by phone, or in person — and follow the same steps. There is no limit on how many times you can update it.