The fastest way to update your address
You can change your address with Bank of America through their website, mobile app, or by calling their customer service line. The online and app methods take about five minutes and update your address when ready for most account types. If you call, a representative will walk you through the process, though it may take a few business days for the change to appear across all your accounts.
Bank of America keeps your address on file for statements, tax documents, and fraud prevention. If you move and don't update it, mail may go to your old address, and the bank may flag unusual activity if you suddenly use your card in a new location. Updating sooner rather than later prevents these problems.
Key Takeaways
- You can update your address online at bankofamerica.com, in the mobile app, or by calling 1-800-432-1000 without visiting a branch.
- Online and app updates take effect when ready, while phone updates may take a few business days to process.
- You will need to verify your identity before making the change, usually by answering security questions or entering a code sent to your phone.
- If you have multiple accounts (checking, savings, credit card), the address change typically applies to all of them at once.
- Updating your address also updates it for statements, tax forms, and fraud alerts sent to your home.
Changing your address online
Log into your Bank of America account at bankofamerica.com using your username and password. Once you are signed in, look for "Settings" or "Profile" — this is usually in the top right corner or in a menu labeled with three horizontal lines. Select "Address" or "Personal Information" from the menu options.
Enter your new address in the fields provided. Bank of America will ask you to confirm the address before saving it. After you submit, the system will ask you to verify your identity by answering security questions or confirming a code sent to your phone or email. Once verified, your address updates when ready and applies to all your Bank of America accounts linked to that login.
Changing your address in the mobile app
Open the Bank of America mobile app and sign in. Tap the menu icon (three horizontal lines) at the bottom right of the screen, then select "Settings." Look for "Profile" or "Personal Information," then tap "Address."
Enter your new address and tap "Save" or "Continue." The app will prompt you to verify your identity using the same methods as the website — security questions or a code sent to your phone. Once verified, the change takes effect right away. This method works the same way whether you use an iPhone or Android device.
Changing your address by phone
Call Bank of America customer service at 1-800-432-1000. Have your account number and a form of identification ready. A representative will verify your identity by asking security questions or requesting information from your account, such as recent transactions or your Social Security number.
Tell the representative your new address and confirm it matches what they have on file. They will update your address in the system and provide you with a confirmation number. The change typically appears across your accounts within one to three business days, though some accounts may update faster. Write down the confirmation number in case you need to follow up.
What happens if you have multiple account types
If you have a checking account, savings account, and credit card with Bank of America, changing your address through one login usually updates all of them at once. The system treats them as linked to your primary profile. However, if you have accounts under different logins or with a co-owner, you may need to update the address separately for each login.
If you are unsure whether all your accounts updated, sign back into your account after 24 hours and check the address listed under your profile. You can also call customer service to confirm that every account shows your new address. This is especially important if you have business accounts or accounts held jointly with someone else.
Updating your address for mail and documents
Bank of America uses your address on file to send statements, tax forms (like 1099s), and fraud alerts. Once you change your address, future mail goes to your new location. However, any statements or documents already in the mail system may still go to your old address.
If you are concerned about mail in transit, you can file a change of address with the U.S. Postal Service at usps.com. This forwards mail from your old address to your new one for up to 12 months. You can also contact Bank of America to request that they resend recent statements or tax documents to your new address if needed.
What to do if you cannot access your account online
If you have forgotten your password or cannot log in, you can reset it on the Bank of America login page by clicking "Forgot Username or Password?" You will be asked to verify your identity using your Social Security number and other account information. Once you reset your password, you can log in and change your address using the steps above.
If you cannot reset your password online, call 1-800-432-1000 and a representative will help you regain access to your account. They can also change your address for you during that call. This is the safest option if you are locked out of your account or concerned about security.
Frequently Asked Questions
How long does it take for my address change to show up everywhere?
Online and app changes take effect when ready for most purposes. Phone changes may take one to three business days to appear across all your accounts. If you need to confirm the change went through, check your profile after 24 hours or call customer service.
Do I need to change my address for my credit card separately?
No. If your credit card is linked to the same Bank of America login as your checking or savings account, changing your address updates the card automatically. If your credit card is under a different login, you will need to update the address separately for that account.
What if I have a joint account with someone else?
Either account owner can change the address online or by phone. The change applies to the joint account and any other accounts linked to that login. If your co-owner has a separate login, they will see the updated address the next time they sign in.
Will changing my address affect my credit score?
No. Changing your address with your bank does not affect your credit score. Your credit report may show multiple addresses you have lived at, but updating your bank address does not change that.
Can I change my address if I am not the primary account holder?
If you are an authorized user on the account, you can change the address if you have access to the login. If you are not an authorized user, the primary account holder must make the change. Contact the primary holder or call customer service to discuss your options.