Bank of America branch and customer service hours

Most Bank of America branches are open Monday through Friday from 9 a.m. to 5 p.m., and Saturday from 9 a.m. to 1 p.m. Sunday hours vary by location — some branches open at 10 a.m. and close at 1 p.m., while others stay closed. Hours shift seasonally and by individual branch, so the branch nearest you may operate differently than the standard schedule.

Customer service phone lines (1-800-432-1000) are typically available 24 hours a day, 7 days a week. Online banking through the Bank of America website and mobile app runs around the clock, though some maintenance windows occur between 11 p.m. and 7 a.m. Eastern time. ATMs are always accessible to cardholders.

The fastest way to confirm your specific branch's hours is to visit the Bank of America website, enter your zip code in the branch locator, and click on the location. The page displays that branch's exact schedule, including any temporary changes.

Key Takeaways

  • Most Bank of America branches open at 9 a.m. on weekdays and close at 5 p.m., with Saturday hours from 9 a.m. to 1 p.m. and limited or no Sunday service.
  • Your specific branch may have different hours, so use the branch locator on the Bank of America website to check before you visit.
  • Customer service by phone is available 24/7, and online banking works around the clock except during scheduled maintenance windows.
  • ATMs are accessible at all times for cardholders, even when the physical branch is closed.
  • Holiday closures vary by location but typically include New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Holiday closures and when branches shut down

Bank of America closes most branches on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Some locations may also close on Good Friday or other regional observances. The day after Thanksgiving (Black Friday) is typically a regular business day with standard hours.

On holiday closures, ATMs and online banking remain available. Customer service phone lines may have reduced staffing but generally stay open. If you need to conduct business on a holiday, call 1-800-432-1000 to confirm whether a specific service is available.

Bank of America occasionally closes branches for renovations, relocations, or consolidations. These closures are announced in advance on the website and through customer notifications. If your regular branch closes temporarily, the locator tool will direct you to the nearest alternative location.

What you can do when the branch is closed

Online banking through the Bank of America website and app allows you to transfer funds, pay bills, deposit checks (through mobile deposit), and check balances at any time. Mobile deposit works by photographing the front and back of a check — the funds typically post within one business day.

ATMs let you withdraw cash, deposit cash or checks, transfer money between accounts, and check your balance without visiting a teller. Bank of America operates over 16,000 ATMs nationwide, plus access to surcharge-free withdrawals at many partner networks depending on your account type.

For questions that require a person, call customer service at 1-800-432-1000. Representatives handle account issues, fraud reports, card replacements, and general questions during extended hours. If you have a mortgage, investment account, or business banking needs, Bank of America maintains separate phone lines with their own hours — the main number can route you to the right department.

When to visit in person versus using other options

Visit a physical branch if you need to open a new account, explore for a loan, discuss investment options, or handle complex issues that require document review. You may also prefer in-person service for large cash deposits or if you have questions about products. Schedule an appointment through the website or by phone to reduce wait time.

Use online banking or the mobile app for routine transactions: checking balances, transferring money, paying bills, depositing checks, and viewing statements. These options are faster than a branch visit and work outside business hours.

Call customer service for account questions, fraud reports, card issues, or to understand your options before visiting. This step often resolves the problem without a trip to the branch and can save you time if the branch is closed.

Finding your nearest branch and confirming it's open

Go to bankofamerica.com and click "Locations" or use the branch locator tool. Enter your zip code, city, or address. The results show nearby branches and ATMs with their exact hours, phone numbers, and services offered (such as safe deposit boxes or wealth management).

The locator also displays whether a branch is temporarily closed or has modified hours. If you see a branch listed as closed, the tool will suggest the next-nearest open location.

You can also call 1-800-432-1000 and ask a representative for your nearest branch's hours. This is useful if you do not have internet access or need when ready confirmation.

Frequently Asked Questions

Is Bank of America open on Sundays?

Some Bank of America branches are open on Sunday from 10 a.m. to 1 p.m., but many are closed. Check your specific branch using the online locator tool. Customer service phone lines and online banking are available 24/7 on Sundays.

Can I deposit a check when the branch is closed?

Yes. Use mobile deposit through the Bank of America app to photograph and deposit a check at any time. You can also deposit checks at any Bank of America ATM that accepts deposits. Funds typically post within one business day.

What happens if I need cash on a holiday when the branch is closed?

Use any Bank of America ATM or a surcharge-free partner ATM to withdraw cash. ATMs are accessible 24/7 to cardholders. If you need a large amount of cash, plan ahead and withdraw it before the holiday.

Does Bank of America have different hours for business accounts?

Branch hours are the same for personal and business accounts. However, business banking phone lines may have different hours than personal customer service. Call the business banking line or visit your branch to confirm hours for business-specific services.

Can I reach a person at Bank of America outside branch hours?

Yes. Call 1-800-432-1000 anytime, 24 hours a day, 7 days a week. Representatives can handle account questions, fraud reports, card issues, and general inquiries. Response times may be longer during nights and weekends, but the line is always staffed.