How to tell if the Bank of America app is actually down

The Bank of America app goes down occasionally for maintenance or technical problems, but most of the time when you can't log in, the problem is on your end — your phone, your internet connection, or your account settings — not Bank of America's servers. Before you assume the app is down, try these steps in order.

First, close the app completely and restart your phone. This fixes most login problems. Then open the app again and try logging in. If that doesn't work, check whether you have an active internet connection by opening a web browser and visiting any website. If the browser works but the app doesn't, the problem is the app itself, not your connection.

Next, try logging into Bank of America through a web browser at bankofamerica.com instead of the app. If the website works but the app doesn't, the app may have a bug or need an update. If neither works, Bank of America's systems may actually be down.

Key Takeaways

  • Most app login problems are caused by your phone, internet connection, or account settings, not by Bank of America's servers being down.
  • Restart your phone and try the app again before assuming it is down.
  • Test your internet connection by opening a web browser, then try logging into bankofamerica.com to see if the website works.
  • Check Bank of America's official social media accounts or call 1-800-BANK-OF-A (1-800-226-5628) to confirm whether the app or website is actually down.
  • If the app is down for maintenance, Bank of America usually posts a notice in the app or on its website before it happens.

Where to check the official status

Bank of America posts outage notices on its official accounts. Check the Bank of America Twitter account (@BankofAmerica) or visit the Bank of America Help Center at bankofamerica.com/help. If there is a known outage, you will see a notice there.

You can also call Bank of America's customer service line at 1-800-BANK-OF-A (1-800-226-5628). A representative can tell you whether the app or website is down and when service is expected to return. This is the fastest way to get a definitive answer if you need to access your account urgently.

Common reasons the app stops working

Your app is outdated. Bank of America releases updates regularly. If you have not updated the app in several weeks, it may stop working or log you out. Open the Apple App Store or Google Play Store, search for "Bank of America," and tap "Update" if an update is available.

Your phone's operating system is outdated. If your phone is running an old version of iOS or Android, the Bank of America app may not work properly. Check your phone's settings for system updates and install any available updates.

You are using an old or unsupported phone. Bank of America requires a minimum operating system version. If your phone is very old, the app may no longer work on it, even if you update it. Check the app store listing for the minimum requirements.

Your login credentials are wrong. If you have not logged in recently, you may have forgotten your password or username. Use the "Forgot username or password?" link on the login screen to reset them. You will need access to the phone number or email address associated with your account.

What to do while you wait for the app to come back

If Bank of America confirms the app is down, you can still access your account through the website at bankofamerica.com. The website has the same features as the app — you can check your balance, transfer money, pay bills, and deposit checks by photo.

If you need to deposit a check and the app is down, you can mail it to Bank of America or visit a branch in person. If you need to transfer money urgently, you can do it through the website instead.

Bank of America typically schedules maintenance on weekends or late at night to minimize disruption. If the app is down during business hours, the outage is usually unplanned and will be fixed within a few hours.

How to uninstall and reinstall the app

If the app is still not working after you have updated it and restarted your phone, try removing it completely and installing it fresh. On an iPhone, press and hold the Bank of America app icon, tap "Remove App," then "Delete App." On an Android phone, press and hold the icon, tap "Uninstall," then confirm.

After you have deleted it, open the Apple App Store or Google Play Store, search for "Bank of America," and tap "Get" or "Install." Once the app finishes installing, open it and log in with your username and password.

This step usually fixes problems caused by a corrupted app file or a failed update. It takes about five minutes and does not affect your account or your money.

When to contact Bank of America directly

Contact Bank of America if the app is still not working after you have tried restarting your phone, updating the app, and reinstalling it. Call 1-800-BANK-OF-A (1-800-226-5628) from the phone number associated with your account. A representative can look at your account and tell you whether the problem is on your end or theirs.

You can also visit a Bank of America branch in person. A staff member can help you troubleshoot the app or help you access your account through other means while you wait for the problem to be fixed.

Frequently Asked Questions

How long does Bank of America maintenance usually take?

Scheduled maintenance typically lasts between one and four hours. Bank of America usually posts a notice in the app or on its website before maintenance begins, telling you when service will return. Unplanned outages are usually fixed within a few hours, but timing varies depending on the problem.

Can I still use my debit card if the app is down?

Yes. Your debit card works independently of the app. You can use it to make purchases, withdraw cash, or transfer money at an ATM. The app is just one way to access your account — it does not control your card or your money.

What if I need to deposit a check and the app is down?

You can deposit a check through the Bank of America website at bankofamerica.com instead of the app. The mobile check deposit feature works the same way on both. If the website is also down, you can mail the check or visit a branch in person.

Will the app delete my saved information if I uninstall it?

No. Uninstalling the app does not affect your account or any information stored at Bank of America. When you reinstall and log back in, your account will look exactly the same. The app only stores your login information on your phone, which is deleted when you uninstall.

Can I use a different bank's app to access my Bank of America account?

No. You must use the official Bank of America app or website to access your Bank of America account. Other banking apps cannot connect to Bank of America accounts. If the Bank of America app is down, use the website instead.