The fastest way to find a Bank of America location near you

Bank of America has a branch locator tool on their website at bankofamerica.com. Go to the "Locations" or "Find a Branch" section, enter your city or zip code, and the tool shows you nearby branches and ATMs with their hours and services. You can also call Bank of America's customer service line — the number is on the back of any Bank of America card or on their website — and ask for the nearest location.

If you do not have internet access, you can visit any Bank of America branch and ask a staff member to help you find another location. Many branches also have printed maps or directories showing nearby locations.

Key Takeaways

  • The Bank of America website branch locator is the most current source and shows both branches and ATMs with real-time hours.
  • You can call Bank of America customer service to ask for the nearest location without using the website.
  • Bank of America ATMs are often in different locations than branches — grocery stores, pharmacies, and other retailers may have them.
  • Some Bank of America ATMs are inside partner bank networks, so you may find one closer than the nearest full branch.

What you can do at a branch versus an ATM

A Bank of America branch is a full office where you can talk to a person about accounts, loans, credit cards, and other banking services. An ATM is a machine where you can withdraw cash, deposit checks or cash, transfer money, and check your balance — but you cannot talk to anyone.

If you need to open an account, change account settings, or discuss a problem with your account, you need a branch. If you only need cash or want to deposit a check quickly, an ATM may be closer and faster. Many Bank of America ATMs are available 24 hours a day, even when branches are closed.

Using ATMs outside the Bank of America network

Bank of America is part of the Allpoint network and also partners with other banks' ATM networks. This means you may be able to use an ATM from a different bank without paying a fee. The Bank of America website and mobile app show which ATMs are in their network and which ones charge fees.

If you use an ATM that is not part of Bank of America's network and not a partner ATM, you will usually pay a fee — often $2 to $3 per transaction. Some Bank of America accounts include a certain number of out-of-network ATM fee refunds each month, so check your account details or ask at a branch.

Finding a branch when you are traveling

Bank of America has branches in most states, but not all. If you are traveling and need to visit a branch, use the branch locator tool and search by the city or zip code where you will be. This shows you what services are available at branches in that area.

If you are in a state without Bank of America branches, you can still use Bank of America ATMs, and you can handle most account needs through the mobile app or by calling customer service. Some transactions — like opening a new account or getting a cashier's check — may require a branch visit or a phone call to complete.

What to bring when you visit a branch

If you are opening a new account, bring a government-issued photo ID (like a driver's license or passport) and proof of your current address (like a utility bill or lease). If you are closing an account or making changes to an existing one, bring your ID and your account number or debit card.

For other services like explore for a loan or credit card, a staff member will tell you what documents you need. It is often helpful to call ahead and ask what to bring, so you do not make a trip and find out you need something else.

Mobile app and online alternatives to visiting a branch

Bank of America's mobile app and website let you handle many tasks without visiting a branch: transfer money between accounts, pay bills, deposit checks by taking a photo, check your balance, and change some account settings. You can also message Bank of America through the app to ask questions.

If you cannot visit a branch in person, call Bank of America customer service to ask whether your task can be done over the phone. Many account changes, disputes, and questions can be resolved without a branch visit.

Frequently Asked Questions

Do all Bank of America branches offer the same services?

Most branches offer the same core services, but some smaller branches may not have loan officers or investment advisors on site. Use the branch locator tool to see which services are available at the specific location near you, or call ahead to confirm.

Can I do everything at an ATM that I can do at a branch?

No. ATMs let you withdraw cash, deposit checks and cash, and check your balance, but you cannot open accounts, explore for loans, or talk to someone about account problems. For those tasks, you need a branch or a phone call to customer service.

What if the nearest branch is far away?

Use the mobile app or website to handle most banking tasks. Call customer service at the number on your card or the Bank of America website for questions or problems. Many issues can be resolved without visiting a branch.

Are Bank of America ATMs free to use?

Yes, if you have a Bank of America account and use a Bank of America ATM or a partner ATM in the Allpoint network. Using ATMs outside these networks usually costs $2 to $3 per transaction, though some accounts refund these fees.