Check Truist's official status page first
When the Truist app stops working, the fastest way to know whether it is a widespread outage or a problem with your device is to check Truist's official status page. Go to status.truist.com in a web browser on your phone or computer. This page shows real-time updates about whether the mobile app, online banking, and other services are working or experiencing issues.
The status page lists each service separately. You will see either a green checkmark (all systems operational), a yellow warning (degraded performance), or a red alert (service down). If the app shows red, Truist knows about it and is working on a fix. The page also shows when the issue started and, once resolved, when service was restored.
If the status page shows everything is green but your app still will not work, the problem is likely on your end — your device, your internet connection, or your app installation — rather than Truist's servers.
Key Takeaways
- Check status.truist.com to see whether Truist's app and online banking are down across the system or working normally.
- A green checkmark means Truist's servers are fine; a red alert means the outage is on Truist's side and you should wait.
- If the status page shows green but your app does not work, restart your phone, check your internet connection, and try uninstalling and reinstalling the app.
- Truist's customer service line (1-800-872-2657) can confirm whether an outage is happening if you cannot reach the status page.
Restart your phone and check your internet connection
Before assuming the app is down, restart your phone completely. Power it off, wait 10 seconds, and turn it back on. This clears temporary glitches that often prevent apps from connecting even when the service itself is working.
While your phone is restarting, check that you have an active internet connection. Open a web browser and load any website — Google, your email, anything. If the website loads, your internet is working. If it does not, your phone cannot reach the internet, and no app will work until you reconnect to WiFi or mobile data.
If you are on WiFi, try switching to mobile data, or vice versa. Sometimes one connection works while the other does not. If you switch and the app suddenly works, the problem was your WiFi or mobile network, not Truist.
Clear the app cache and reinstall if needed
If your phone has internet and the status page shows Truist is up, the app itself may have corrupted data. On an iPhone, go to Settings > General > iPhone Storage, find Truist, and tap Offload App. This removes the app but keeps your login information. Then reinstall it from the App Store.
On Android, go to Settings > Apps > Truist, tap Storage, and select Clear Cache. If that does not work, tap Uninstall and reinstall from Google Play. Clearing the cache takes 30 seconds; reinstalling takes a few minutes but fixes most app-specific problems.
After reinstalling, log in with your username and password. You will not lose access to your account — reinstalling the app only removes the local copy on your phone.
Contact Truist customer service if the outage persists
If the status page shows an active outage, Truist's customer service team already knows. You can call 1-800-872-2657 to confirm the outage and ask for an estimated time to resolution, but the status page will have the most current information.
If the status page shows everything is green but your app still will not work after restarting your phone, clearing the cache, and checking your internet, call the same number. A representative can look at your account and see whether something specific to your login or device is causing the problem.
Have your phone with you when you call so you can describe exactly what happens when you try to open the app — whether it crashes, shows an error message, or straightforward hangs on the login screen.
Understand what causes app outages
Truist's app goes down for scheduled maintenance, usually on weekends or late at night when fewer people are banking. Truist announces these windows in advance through email and in-app notifications. Unscheduled outages happen when servers experience unexpected problems — hardware failures, software bugs, or network issues — and are usually resolved within a few hours.
During an outage, you can still access your account through Truist's website (truist.com) using a web browser, even if the app is down. The website and the app connect to the same account system, so if one is down, the other usually is too — but occasionally the website stays up when the app does not.
Use the website as a backup while the app is down
If the Truist app is down but you need to check your balance, transfer money, or pay a bill, open a web browser and go to truist.com. Log in with the same username and password you use for the app. The website version of your account has the same features as the app, so you can do almost everything you would normally do in the mobile app.
The website works on any device with a browser — your phone, tablet, or computer. If you are away from home and need to bank during an outage, this is your fastest option. Bookmark truist.com or save it to your home screen so you can reach it quickly if the app fails again.
Frequently Asked Questions
How long do Truist app outages usually last?
Scheduled maintenance outages typically last one to four hours and happen on weekends or late nights. Unscheduled outages vary widely — some resolve in 30 minutes, others take several hours. Check status.truist.com for real-time updates on how long the current outage is expected to last.
Can I still access my money if the app is down?
Yes. You can use the Truist website (truist.com) in a web browser, visit a Truist branch in person, call customer service at 1-800-872-2657, or use an ATM. Your account and money are not affected by an app outage — only the app itself stops working.
Why does the app work on my friend's phone but not mine?
If the status page shows Truist is up, the problem is specific to your device. Try restarting your phone, checking your internet connection, and clearing the app cache. If your friend has a newer phone or a different operating system, they may have a newer version of the app that works better.
Should I delete and reinstall the app if it keeps crashing?
Yes. Uninstall the app completely, restart your phone, then reinstall from the App Store or Google Play. This removes any corrupted files that may be causing crashes. Your account information stays safe — reinstalling only affects the app on your device.
What if I see an error message instead of the app not opening?
Write down the exact error message and call Truist at 1-800-872-2657. Different error messages mean different problems — some are temporary network issues, others are account-specific. The error message helps the representative figure out what is wrong faster.