The fastest way to find a Truist location is Truist's branch locator on their website or their mobile app

Go to truist.com and look for "Find a Branch" or "Locations" — it's usually in the top navigation or footer. Enter your address, city, or ZIP code, and the tool shows you nearby branches and ATMs with their hours, phone numbers, and services offered at each location. The Truist mobile app has the same locator built in, and it can use your phone's location to show what's closest to you right now.

If you're looking for a specific service — like a safe deposit box, a notary, or a loan officer — the locator lets you filter by that too. Some branches offer different services than others, so checking ahead saves a trip.

You can also call Truist customer service at 1-800-872-2657 and ask them to tell you which branches near you are open today and what hours they keep. They can also tell you if a particular branch handles what you need.

Key Takeaways

  • Truist's branch locator on truist.com or their mobile app is the quickest way to find locations, hours, and services near you.
  • You can filter results by service type — like notary, safe deposit boxes, or loan services — to find a branch that handles what you need.
  • Truist ATMs are available at many locations beyond just bank branches, including some grocery stores and convenience stores in Truist markets.
  • If you can't find a nearby branch, Truist offers online banking, phone banking, and mobile deposit so you can handle most tasks without visiting in person.
  • Calling 1-800-872-2657 connects you to someone who can tell you real-time branch hours and confirm whether a specific location offers the service you need.

What to do if there's no Truist branch in your area

Truist operates in 17 states, mostly in the Southeast and Mid-Atlantic. If you live outside those states or in a rural area with no nearby branch, you can still bank with Truist entirely online. You can deposit checks using mobile deposit (photograph them with your phone), transfer money, pay bills, and manage your account through the website or app.

For cash deposits or withdrawals, you have two options. First, look for a Truist ATM — many are located outside branches, at grocery stores, and at other retail locations. Second, you can visit any ATM in the Allpoint network, which is free for most Truist checking accounts. Allpoint has over 55,000 ATMs worldwide, so you can usually find one nearby even if there's no Truist branch.

If you need to speak to someone in person for something that can't be done online — like opening a new account type, getting a mortgage, or handling a complex dispute — you may need to visit the nearest branch, which could mean traveling. In that case, call ahead to make sure the branch is open and that the person you need is available.

Using Truist ATMs outside of branches

Truist ATMs are placed at many locations beyond bank branches — grocery stores, pharmacies, gas stations, and shopping centers in Truist's service areas. The branch locator on truist.com will show you ATM-only locations as well as full branches, so you can find one near your home or workplace.

ATM withdrawals are free for Truist customers. Deposits at Truist ATMs work the same way as at a branch — you can deposit cash and checks. If you use an ATM that's not part of Truist or Allpoint, your bank may charge you a fee, so it's worth finding a Truist or Allpoint machine first.

What to expect when you visit a Truist branch

Most Truist branches are open Monday through Friday, 9 a.m. to 5 p.m., with shorter Saturday hours at many locations. Some branches close on Sunday. Hours vary by location, so check the branch locator or call ahead before you go.

When you arrive, you can walk in without an appointment for basic services like deposits, withdrawals, and account questions. For more complex needs — opening a new account, explore for a loan, or setting up a safe deposit box — you may wait in line or be asked to schedule an appointment. Calling ahead for an appointment can save you time, especially on busy days.

Bring a government-issued ID for any transaction. If you're opening an account or explore for credit, bring proof of address (a utility bill or lease) and your Social Security number.

Truist's service areas and state coverage

Truist operates branches in Alabama, Arkansas, Delaware, Florida, Georgia, Kentucky, Louisiana, Maryland, Mississippi, Missouri, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, and Virginia. If you live in one of these states, you're likely to find a branch or ATM. If you live elsewhere, you'll need to rely on online and mobile banking, plus the Allpoint ATM network.

Truist also has some locations in Washington, D.C. If you're near a state border, check the locator to see if there's a branch just across the line.

Alternatives if you need banking services without a branch visit

Truist's mobile app and website let you handle most banking tasks without leaving home. You can check balances, transfer money between accounts, pay bills, deposit checks by photograph, and message customer service. For account questions or to report fraud, call 1-800-872-2657.

If you need to deposit cash and there's no nearby ATM, some Truist branches let you mail in deposits or arrange for a teller to pick up cash at your home or business — ask when you call the branch. This is less common, but worth asking about if you have a large or regular deposit.

For mortgage, investment, or business banking services, you can often start the process online or by phone and complete it remotely, though some steps may require a visit or a video call with a banker.

Frequently Asked Questions

Can I use a Truist ATM at another bank's branch?

No. Truist ATMs are only at Truist locations and partner retailers. If you need an ATM at another bank's branch, you'll likely be charged a fee. Use the Allpoint network instead — it's free for most Truist checking accounts and has 55,000+ ATMs worldwide.

Do I need an appointment to visit a Truist branch?

Not for basic services like deposits or withdrawals. Walk-ins are welcome during business hours. For loans, account openings, or safe deposit boxes, calling ahead to schedule an appointment can save you time, especially on weekdays.

What if the nearest Truist branch is hours away?

You can handle most banking online or through the mobile app — deposits, transfers, bill pay, and account management. For cash deposits, use a Truist ATM or the Allpoint network. For services that require a person, ask Truist about mail-in options or video banking before making the trip.

Are Truist ATMs free to use?

Yes, Truist ATMs are free for Truist customers. Using an ATM outside the Truist and Allpoint networks will usually cost you a fee from both your bank and the ATM operator.

Can I deposit checks at a Truist ATM?

Yes. Most Truist ATMs accept check deposits. You can also photograph checks with the mobile app for mobile deposit, which is often faster and works anytime, even outside business hours.