You can close most US Bank accounts online through their website or mobile app, but the process depends on your account type and balance
US Bank lets you close checking and savings accounts through their digital banking platform without visiting a branch. The steps are straightforward: log in, navigate to account settings, and request closure. The bank will handle the rest—they'll stop processing transactions, send you a confirmation, and issue a check for any remaining balance if you don't arrange a transfer first.
Some account types have restrictions. If you have a US Bank credit card, a home loan, or an investment account, you may need to contact customer service or visit a branch to close those products. Money market accounts and certificates of deposit (CDs) can usually be closed online, but CDs may have early withdrawal penalties depending on how long you've held them.
Key Takeaways
- Checking and savings accounts can be closed online through US Bank's website or mobile app by logging in and requesting closure from account settings.
- You must have a zero balance or arrange a transfer before closing; the bank will mail a check for any remaining funds if you don't transfer them yourself.
- Credit cards, mortgages, and investment accounts cannot be closed through the online portal and require a phone call or branch visit.
- Once you request closure, the account typically closes within one to three business days, and you'll receive written confirmation by mail.
Steps to close your account online
Log into US Bank's website or open the mobile app and navigate to your account settings or profile menu. Look for an option labeled "Close Account," "Account Services," or "Manage Accounts"—the exact wording varies depending on which platform you're using. Select the account you want to close from your list of accounts.
Before you proceed, make sure your account balance is zero. If you have money in the account, transfer it to another bank account first, or US Bank will mail you a check for the remaining balance after closure. The bank will ask you to confirm your request and may ask why you're closing the account—this is optional information and won't affect the closure.
After you submit the request, you'll see a confirmation on screen. The account will close within one to three business days. You'll receive a written confirmation in the mail within five to seven business days. Keep this letter for your records in case you need proof of closure later.
What happens to pending transactions and automatic payments
Any transactions that are already in process when you request closure will still go through. If you have automatic bill payments set up on the account—insurance premiums, loan payments, subscription services—those will fail once the account closes. You must update those payments to a different account before you close, or contact those companies to stop the payments entirely.
Check your recent transactions and pending items carefully. If a check you wrote hasn't cleared yet, it will bounce after the account closes. Contact anyone you've given checks to and let them know the account is closing, or wait until those checks clear before requesting closure.
When you need to call or visit a branch instead
Credit cards, home loans, auto loans, and investment accounts (including brokerage and retirement accounts) cannot be closed through the online portal. You'll need to call US Bank customer service at the number on the back of your card or statement, or visit a branch in person.
For credit cards, the bank may ask you to pay off the balance first, though some cards allow closure with a balance remaining. For mortgages and auto loans, you'll need to discuss payoff options with the loan servicer. Investment accounts have their own closure procedures depending on the account type and whether you want to transfer holdings or liquidate them.
What to do with your remaining balance
If you have money in the account when you close it, you have two options: transfer it yourself before closing, or let US Bank mail you a check. Transferring it yourself is faster—the money reaches your new bank within one to three business days if you use an external transfer. A check from US Bank typically arrives within five to seven business days after closure, and you then have to deposit it yourself.
If you're closing the account because you're switching banks, set up the transfer to your new bank's account before you request closure. Have your new account number and routing number ready. If you're closing because you no longer need the account, a check is fine, but don't close until you're sure you won't need access to the funds quickly.
Timing and what to expect after closure
The closure request takes effect within one to three business days. During that time, the account is still active and can receive deposits or process transactions. After the closure date passes, the account is permanently closed and cannot be reopened—you would have to open a new account if you change your mind.
You'll receive written confirmation by mail. Keep this documentation for at least one year. If a company tries to charge the closed account later, you'll have proof that the account no longer exists. If you need to dispute a transaction that occurred before closure, you can still contact US Bank customer service with your confirmation letter.
Frequently Asked Questions
Can I reopen a US Bank account after I close it?
No, once an account is closed, it cannot be reopened. If you change your mind, you would need to open a new account. You can open a new checking or savings account online or at a branch, though US Bank may review your banking history before approving it.
What if I have a pending direct deposit scheduled?
Direct deposits will fail once the account closes. Contact your employer or the organization sending the deposit and provide them with your new account information before you close the account. If a deposit arrives after closure, US Bank will return it to the sender, and you'll need to contact them to resend it to your new account.
Do I need to close my debit card separately?
No, your debit card is tied to the checking account. When you close the account, the debit card automatically stops working. You don't need to take any additional steps, though you can destroy the card once the account is closed.
Will closing my account affect my credit score?
Closing a checking or savings account does not affect your credit score. Credit scores are based on credit accounts like loans and credit cards, not deposit accounts. Closing a US Bank credit card or loan could affect your score, but closing a deposit account will not.
How long does it take to receive my check if I have a remaining balance?
US Bank typically mails a check within five to seven business days after the account closes. Delivery time depends on your location and the postal service. If you don't receive it within two weeks, contact US Bank customer service with your confirmation letter.