You can close most US Bank accounts online through their website or mobile app, but some account types require a phone call or branch visit
US Bank lets you close checking and savings accounts through their website or mobile app without going to a branch. The process takes a few minutes and you can do it from home. However, if you have certain account types — like a money market account, investment account, or credit card — you may need to call customer service or visit a branch instead.
Before you close, make sure your account balance is zero or close to it. If money remains, US Bank will mail you a check. You should also cancel any automatic payments or direct deposits linked to that account, because they will fail once the account closes.
Key Takeaways
- Checking and savings accounts can be closed online through the US Bank website or mobile app in a few minutes.
- You must have a zero or near-zero balance before closing, or US Bank will mail any remaining funds to you.
- Cancel automatic bill payments and direct deposits before you close, because they will stop working once the account is gone.
- Some account types, including money market accounts and credit cards, require you to call customer service at 1-800-872-2657 or visit a branch in person.
- After you close, keep your account statements for at least one year in case you need proof of the closure or to dispute a charge.
Steps to close your account online
Log into your US Bank account on their website or open the mobile app. Navigate to the account settings or account management section — this is usually found under a menu labeled "Settings," "Profile," or "Account." Look for an option that says "Close Account" or "Account Services."
Select the account you want to close from the list of your accounts. US Bank will ask you to confirm that you want to close it and may ask why. Answer the question if you want to, but it is not required. Review the final confirmation screen to make sure you have selected the right account, then click to confirm the closure.
You will receive a confirmation message on screen and should also get an email confirming that your account is closed. The closure usually takes effect when ready, though it may take a few business days for the account to fully disappear from your online banking view.
What to do before you close
Check your account balance and move any money you want to keep to another bank account. If you have a small balance remaining — a few dollars or less — you can leave it and US Bank will mail you a check. If you want to avoid the check, transfer the exact balance to another account first.
Look for any automatic payments or recurring charges set up on that account. These include bill payments you have scheduled, subscription charges, or paycheck direct deposits. You will need to update these with your new bank account information or cancel them before you close. If you do not, the payments will fail and you may face late fees or service interruptions.
Review your recent statements to make sure there are no pending transactions. If you see a charge you do not recognize, dispute it before closing the account — it is harder to dispute charges after the account is gone.
Account types that require a phone call or branch visit
Money market accounts, investment accounts, and credit cards cannot be closed online through the standard account closure process. If you have one of these products, you will need to call US Bank customer service at 1-800-872-2657 or visit a branch in person.
When you call, have your account number ready and be prepared to answer security questions to confirm your identity. The representative will walk you through the closure process and can answer questions about what happens to any remaining balance or pending transactions. If you prefer to close in person, bring a photo ID and your account number to any US Bank branch.
What happens after you close
Once your account is closed, you will no longer be able to use your debit card, write checks, or make transfers from that account. Any automatic payments or direct deposits linked to it will fail. If you have a pending direct deposit that has not yet posted, contact your employer or the organization sending the deposit to update your banking information.
US Bank will keep records of your closed account for a period of time. You can still view your statements and transaction history through your online banking account for several years after closure. If you need a copy of old statements, you can request them through your online account or by calling customer service.
If you receive a check for any remaining balance, deposit it at another bank or cash it at a US Bank branch. The check is usually mailed within one to two weeks of closure, though it may take longer depending on mail delivery in your area.
If you want to reopen an account later
You can open a new US Bank account at any time, even if you recently closed one. There is no waiting period or penalty for closing and reopening. However, if your account was closed due to fraud or violation of US Bank's terms, you may not be able to open a new account with them.
If you closed your account in good standing — meaning you had no outstanding fees or disputes — you can open a new checking or savings account through their website or at a branch. The process is the same as opening any new account and takes about 10 to 15 minutes.
Frequently Asked Questions
What if I have a pending check or automatic payment after I close?
Checks and automatic payments will bounce if they are processed after your account closes. Contact anyone you owe money to and provide your new account information before you close. If a check bounces, you may be charged a fee by both your old and new bank.
Can I close my account if I have a negative balance?
No. You must pay off any negative balance before closing. If you owe US Bank money, contact them to arrange payment. Once the balance is paid, you can proceed with closing the account online or by phone.
How long does it take for my account to fully close?
The online closure is when ready, but it may take a few business days for the account to stop appearing in your online banking view. Any remaining balance will be mailed to you within one to two weeks. Plan ahead if you need the funds quickly.
Will closing my account hurt my credit score?
Closing a checking or savings account does not affect your credit score. Credit scores are based on credit accounts like credit cards and loans, not deposit accounts. You can close a bank account without any impact on your credit.
What if I forgot to cancel a subscription before closing?
The charge will fail when it tries to process. Contact the company that charges you and provide your new bank account information. They may charge you a fee for the failed payment, so update them as soon as you realize the mistake.