You can postpone a Klarna payment by using the app or website, but only before the due date arrives
Klarna lets you delay a payment that is coming due, but the process depends on which type of purchase you made and how close you are to the due date. The most direct way is through the Klarna app or website — you log in, find the order, and look for a "postpone" or "reschedule" option. Not all orders show this option, and it is not available after your payment is already late.
The postponement window is usually short. You typically have a few days before the due date to request the delay, though this varies. If you are already past the due date or if your order does not show a postponement option, you will need to contact Klarna directly through the app's messaging feature or by phone.
Key Takeaways
- Open the Klarna app or website, find your order, and select "postpone" or "reschedule" if that button appears — this works only before your due date.
- Postponing typically moves your payment forward by one or two weeks, though the exact length depends on your payment plan.
- If you do not see a postponement option or you are already late, message Klarna through the app or call their customer service line to discuss other options.
- Postponing a payment does not hurt your credit report, but missing a payment after postponement is due will.
How to postpone through the Klarna app
Start by opening the Klarna app and signing into your account. Tap "Purchases" or "Orders" — the exact label depends on which version of the app you have. Find the order with the payment you want to delay and tap it to open the order details.
Look for a button labeled "Postpone Payment," "Reschedule," or "Move Due Date." If you see it, tap it and follow the prompts. Klarna will show you the new due date before you confirm. Once you confirm, the change takes effect when ready and you will see the updated due date in your account.
If you do not see a postponement button, it means either the option is not available for that order or you are too close to the due date. In that case, move to contacting Klarna directly.
How to postpone on the Klarna website
Log into your Klarna account at klarna.com. Click "Purchases" or "Orders" in the main menu. Find the order you need to delay and click on it to see the full details.
Look for a "Postpone" or "Reschedule" link, usually near the payment due date or in a menu of actions. Click it and confirm the new date. The website process is the same as the app — you will see the new due date before you finalize the change.
What happens when you postpone a payment
When you postpone, Klarna moves your due date forward, usually by one or two weeks. The exact length depends on your payment plan. For example, if you have a four-payment plan and you postpone the second payment, the new due date might be 14 days later than the original.
Postponing does not change the total amount you owe or add fees. It straightforward gives you more time before that specific payment is due. You can postpone only once per order in most cases, though this varies.
When postponement is not an option
Klarna does not show the postponement button if you are within a few days of your due date or if you have already missed a payment. Some order types — particularly very small purchases or orders placed through certain retailers — may not have postponement available at all.
If your payment is already late, postponement is no longer possible. Instead, you need to contact Klarna to discuss a payment arrangement. Late payments can affect your credit report, so reaching out quickly matters.
Contacting Klarna if postponement is not available
Open the Klarna app and tap the message icon or "Help" section. You can message Klarna's support team directly and explain that you need to delay a payment. Include the order number and the reason if you feel comfortable sharing it.
You can also call Klarna's customer service line. The number is on your Klarna statements and in the app's help section. When you call, have your order number ready. Klarna's team can sometimes arrange a one-time delay even if the app does not show the postponement option, though this is not may provide.
Response times for messages are usually one to two business days. Phone lines vary by location and time of day, but you can typically reach someone during business hours.
What to do if you cannot pay on the new due date either
If postponing only delays the problem and you know you will not be able to pay when the new date arrives, contact Klarna before that date comes due. Explain your situation and ask about a payment plan or arrangement. Klarna sometimes works with customers to spread payments across more installments or adjust timing.
Avoiding contact and letting a payment go unpaid damages your credit and can result in collection action. Reaching out early, even if you cannot solve the problem when ready, shows good faith and gives Klarna a chance to work with you.
Frequently Asked Questions
Can I postpone a payment more than once?
Most orders allow one postponement. If you need to delay again after that, contact Klarna directly through the app or phone. They may be able to help, but it is not may provide and depends on your account history and the reason for the delay.
Does postponing hurt my credit score?
No. Postponing a payment through Klarna's official process does not appear on your credit report. Only missed or late payments — ones that go unpaid past the due date — affect your credit.
How far ahead can I postpone a payment?
You can only postpone a payment that is coming due, not future payments. The postponement window is usually a few days before the due date. You cannot postpone a payment that is months away.
What if I postpone but then forget the new due date?
Klarna sends a reminder notification a few days before the new due date, both through the app and by email if you have notifications turned on. You can also check your account anytime to see all upcoming payment dates.
Can I cancel a postponement after I request it?
Once you confirm a postponement, it is locked in. If you change your mind and want to pay on the original date instead, you can pay early through the app without penalty. Contact Klarna if you need to undo the postponement for another reason.