Where to find your payment settings on MyHeritage

Log into your MyHeritage account and go to Settings, which you'll find in the top right corner of the page next to your profile name. From there, select Subscription & Billing. This section holds all your payment information and is where you make changes to how MyHeritage charges you.

If you're on a mobile device, the menu may appear as three horizontal lines (a hamburger menu) in the top left or right corner. Tap it, then look for Settings and follow the same path to Subscription & Billing.

Key Takeaways

  • Your payment method lives in Settings > Subscription & Billing, accessible from any device where you're logged in.
  • You can add a new card or update an existing one without cancelling your subscription or losing your data.
  • Changes take effect when ready, so your next charge will use the new payment method you've entered.
  • If a payment fails after you've updated your method, MyHeritage will retry the charge within a few days.
  • Removing a payment method entirely will stop future charges, but your account and family tree remain active until your subscription expires.

Adding a new credit or debit card

In the Subscription & Billing section, look for a button or link that says Add Payment Method or Add Card. Click it and enter your card details: the full name on the card, card number, expiration date, and CVV (the three-digit security code on the back). MyHeritage will ask for a billing address as well.

Once you've entered the information, click Save or Add Card. MyHeritage may run a small test charge (usually under $1) to verify the card is valid. This charge will be reversed within a few business days and won't appear on your final bill.

Switching to a different payment method

If you already have one card on file and want to use a different one, you have two options. You can add the new card first (following the steps above), then return to Subscription & Billing and set it as your Primary Payment Method. MyHeritage will use the primary method for all future charges.

Alternatively, you can delete the old card and add the new one. To delete a card, find it in your payment methods list and select Remove or Delete. Confirm the removal when prompted. Then add your new card using the process described above.

What happens if your payment fails

If a charge is declined—because the card expired, the account was closed, or there were insufficient funds—MyHeritage will send you an email notification. You'll have a window of several days to update your payment method before the subscription is paused or cancelled. Log back into Subscription & Billing and add or update your card right away.

Once you've updated your payment method, MyHeritage will retry the failed charge automatically within a few business days. You don't need to manually request the retry. If the second attempt succeeds, your subscription continues without interruption.

Removing a payment method without cancelling

You can delete a card from your account at any time by going to Subscription & Billing, finding the card in your payment methods list, and selecting Remove. This does not cancel your subscription. Your account and family tree stay active, and your subscription remains in effect until its renewal date.

However, when your subscription is about to renew, MyHeritage will need a valid payment method on file to process the charge. If you've removed all payment methods and don't add a new one before the renewal date, your subscription will lapse. You can reactivate it later by adding a payment method and renewing your subscription.

Updating payment information for a gift subscription

If someone gave you a MyHeritage gift subscription, the payment method on file belongs to the person who purchased it, not to you. You cannot change their payment method from your account. If the gift subscription is about to expire and you want to renew it with your own card, you'll need to purchase a new subscription under your account once the gift period ends.

If the gift giver wants to update the payment method for a gift they purchased, they should log into their own MyHeritage account and make the change in their Subscription & Billing section.

Frequently Asked Questions

Will changing my payment method interrupt my subscription?

No. You can add, update, or remove payment methods at any time without affecting your active subscription. The change takes effect when ready for your next scheduled charge.

Can I use a different payment method for each family member's account?

Yes. Each MyHeritage account has its own payment settings. If you manage multiple accounts, log into each one separately and update the payment method in that account's Subscription & Billing section.

What if I see a charge I don't recognize after updating my payment method?

Check your Subscription & Billing section to confirm the charge date and amount match your subscription plan. If you see a test charge under $1, that's the verification charge and will be reversed within a few business days. If the charge doesn't match your plan, contact MyHeritage support with your transaction details.

Can I pay with PayPal or another digital wallet?

MyHeritage accepts credit and debit cards (Visa, Mastercard, American Express, and Discover). Check the Subscription & Billing section of your account to see all payment methods currently accepted, as options may vary by region.