Where to find your payment settings on Roku
Your payment method lives in your Roku account settings, not on the device itself. You log in through a web browser at my.roku.com, go to your account menu, and find the payment section there. This is true whether you use a Roku streaming player, Roku TV, or the Roku mobile app — the payment method is tied to your account, not the hardware.
If you are logged into Roku on your device but have not set up an account yet, you will be prompted to create one the first time you try to buy something. Once your account exists, you can change the payment method from any device with internet access, and the change takes effect when ready across all your Roku devices.
Key Takeaways
- Log into my.roku.com in a web browser to reach your payment settings; changes made there explore to all your Roku devices at once.
- You can add a new payment method before removing the old one, so you will not be left without a way to pay if something goes wrong.
- Roku accepts credit cards, debit cards, PayPal, and gift cards, though not all payment types work in every country or region.
- If a payment method fails during a purchase, Roku will ask you to update it before the transaction can go through.
Step-by-step: adding a new payment method
Go to my.roku.com and sign in with your Roku account email and password. Click on your account name or profile icon in the top right corner, then select "Payment methods" or "Billing" from the dropdown menu. The exact wording varies slightly depending on your region, but it will be in that account settings area.
Click the button to add a new payment method. Roku will show you the types it accepts in your region — usually credit card, debit card, PayPal, or Roku gift card. Enter the details for whichever method you want to add. If you are adding a credit or debit card, you will need the card number, expiration date, CVV (the three-digit security code on the back), and the billing zip code. For PayPal, you will authorize Roku to charge your PayPal account.
After you add the new method, it will appear in your list of payment methods. You can now set it as your default, or leave your old method as the default and remove it later. Roku will not charge you just for adding a payment method — the charge only happens when you buy something.
Removing an old payment method
Once you have added a new payment method and confirmed it works, you can remove the old one. Go back to my.roku.com, navigate to your payment methods, and find the card or account you want to delete. There will be a delete or remove button next to it — click that and confirm the removal.
Roku will not let you delete the payment method if it is currently set as your default. If you try to remove it and get an error, go back and set a different payment method as your default first, then delete the old one. This prevents you from accidentally removing the only way Roku can charge you. If you have an active subscription (like a channel membership), make sure the new payment method is set as default before you remove the old one. Roku will try to charge your default method when the subscription renews, and if that method no longer exists, the charge will fail and your subscription may be paused.
What to do if a payment method stops working
If your card expires, gets declined, or is flagged by your bank, Roku will show you an error message the next time it tries to charge you. You will see a notification on your device or in your account that says your payment method needs to be updated. You have until your next billing date to add a new one, or the subscription or purchase will not go through.
Log into my.roku.com, add a new payment method, and set it as your default. If you have a subscription that is about to renew, update your payment method as soon as you see the warning — waiting until after the renewal date fails means Roku cannot charge you and your service stops. Once you have added the new method, Roku will retry the charge within a few days.
Payment methods Roku accepts by region
The payment methods available to you depend on your country and which payment systems operate there. Roku accepts credit cards and debit cards in most countries. PayPal is the most widely supported alternative to credit cards. Roku gift cards work in the United States, Canada, and the United Kingdom. If you use an Android device, you may also see Google Play credit as an option, though this does not work on Roku streaming players or Roku TVs.
| Payment Type | Where It Works | What You Need |
|---|---|---|
| Credit or debit card | Most countries | Card number, expiration date, CVV, billing zip code |
| PayPal | Most countries where PayPal operates | PayPal account email and password |
| Roku gift card | United States, Canada, United Kingdom | Gift card code (16 digits) |
| Google Play credit | Android devices only (not Roku players or Roku TVs) | Google Play account linked to your device |
If you do not see your preferred payment method in your account settings, it may not be available in your region yet. Check back periodically, as Roku adds new payment options over time.
Troubleshooting payment method problems
If you add a payment method and Roku says it is invalid, double-check the card number, expiration date, and CVV. A single wrong digit will cause the entry to fail. If the card is correct, your bank may have flagged the transaction as suspicious — call your bank and tell them you are trying to charge something to Roku, then try adding the card again.
If you are trying to use PayPal and it keeps failing, make sure you are using the email address and password for your PayPal account, not your Roku account. Also check that your PayPal account is in good standing and has not been limited or suspended. If PayPal is not working, try adding a credit card instead as a backup. If you have added a payment method but it does not show up in your list, refresh the page or log out and log back in. Sometimes the page does not update when ready. If it still does not appear after refreshing, try adding it again — the first attempt may have failed silently.
Frequently Asked Questions
Can I use multiple payment methods on Roku?
Yes. You can add as many payment methods as you want to your account. Only one is set as your default, which is the one Roku will try to charge first. If that method fails, Roku will not automatically try a second one — you will need to update your payment method manually.
What happens to my subscriptions if I delete my payment method?
Your subscriptions will pause when the next billing date arrives and Roku cannot charge you. Once you add a new payment method and set it as default, Roku will retry the charge within a few days, and your subscription will resume. You will not lose your place in shows or channels.
Does Roku save my full card number?
Roku does not store your full card number. It stores a token or reference number that lets it charge you without keeping the actual card details on file. This is the same security practice used by most streaming services and online retailers.
Can I change my payment method on my Roku device itself?
No. You must go to my.roku.com in a web browser to change payment methods. The Roku device or TV does not have a settings menu for payment information — it only lets you view what is already set up on your account.
What if I want to use a gift card instead of a credit card?
Add the Roku gift card as a payment method at my.roku.com. You will need the 16-digit code from the back of the card. Once added, you can set it as your default payment method. When the gift card balance runs out, Roku will ask you to add another payment method before you can buy anything else.