Where to find your payment settings on Peloton

You can update your Peloton payment method through the Peloton app or website using the account settings menu. On the app, tap the profile icon in the bottom right corner, then select "Account" and look for "Payment Method" or "Billing." On the website, log in, click your profile name in the top right, choose "Account Settings," and find the billing section there.

The exact wording and location can shift slightly depending on whether you're using the Peloton Bike, Peloton Bike+, Peloton Tread, or just the app-only membership. The process is the same across all of them, but the menu structure may look a bit different. If you can't find the payment section when ready, search within settings for "billing" or "payment."

Key Takeaways

  • You can change your payment method anytime through the Peloton app or website by going to your account settings and selecting the billing section.
  • Peloton accepts major credit cards, debit cards, and PayPal, depending on your region and account type.
  • Your new payment method takes effect on your next billing date, not when ready.
  • If you remove a payment method without adding a new one, your membership will pause or cancel when your current billing period ends.

Steps to add a new payment method

Once you're in the payment method section, look for a button that says "Add Payment Method," "Add Card," or something similar. Click it and enter the card or PayPal details you want to use. Peloton will ask for the cardholder name, card number, expiration date, and CVV (the three-digit security code on the back). If you're using PayPal, you'll be directed to log into your PayPal account instead.

After you enter the information, Peloton may run a small test charge to verify the card works — this usually appears as a temporary hold and disappears within a few days. You don't need to do anything; it's automatic. Once the test charge clears, your new payment method is active and ready to use.

Removing an old payment method

If you want to delete a payment method you no longer use, go back to the payment section and find the card or PayPal account you want to remove. There should be a delete, remove, or trash icon next to it. Click it and confirm that you want to delete it.

The important thing to know: you must have at least one valid payment method on file at all times, or your membership will pause when your current billing period ends. If you're switching from one card to another, add the new one first, then delete the old one. That way you're never without a payment method on file.

What happens if your payment method is declined

If Peloton tries to charge your card and it's declined, you'll usually get an email notification. You have a grace period — typically a few days to a week, though Peloton's exact window can vary — to update your payment method before your membership pauses. Check your email for the specific important date.

To fix it, go back to your payment settings, remove the declined card, and add a new one. Make sure the new card has available funds and that the billing address matches what your bank has on file. Once you've added the new method, Peloton will attempt to charge it again, usually within 24 hours.

Payment methods Peloton accepts

Peloton takes most major credit cards — Visa, Mastercard, American Express, and Discover. You can also use a debit card as long as it has a Visa or Mastercard logo. PayPal is another option if you prefer not to enter your card details directly.

The payment methods available to you may depend on your country and whether you're paying for a membership, a piece of equipment, or both. If you're outside the United States, check your account settings to see which options appear for you, since some regions have different payment processors.

When your new payment method takes effect

When you add or change a payment method, it doesn't charge you right away. Instead, Peloton will use the new method on your next scheduled billing date. If you change your payment method on the 15th of the month but your billing date is the 20th, you'll continue to be charged on the 20th using the new card you just added.

This means there's no interruption to your membership when you update. Your subscription stays active the whole time, and the new payment method straightforward kicks in at the next cycle.

Troubleshooting common payment problems

If you're having trouble updating your payment method, first make sure you're logged into the correct account — some people have multiple Peloton accounts without realizing it. Clear your browser cache and cookies, then try again. If you're using the app, try logging out completely, closing the app, and logging back in.

If the problem persists, contact Peloton's support team through the app or website. They can see your account and tell you whether there's a technical issue on their end or something specific to your card. Keep your new card information handy when you reach out so they can help you add it if needed.

Frequently Asked Questions

Can I use a prepaid card or gift card with Peloton?

Most prepaid cards and gift cards work as long as they have a Visa or Mastercard logo and have funds available. However, some prepaid cards are flagged as high-risk by payment processors, which can cause the charge to be declined. If your prepaid card doesn't work, try adding a regular debit card or credit card instead.

What if I want to pause my membership instead of updating my payment method?

You can pause your membership for up to three months without canceling it. Go to your account settings, find the membership or subscription section, and look for a pause option. This stops charges without losing your saved workouts, preferences, or progress.

Will updating my payment method change my billing date?

No. Changing your payment method does not change when you're billed. Your billing date stays the same, and the new payment method is straightforward used on that date instead of the old one.

What if my card is about to expire?

Update your payment method before the expiration date to avoid a declined charge. Peloton doesn't automatically update expiring cards, so you need to do it manually. Add your new card first, then remove the expiring one.

Can I have multiple payment methods on file?

Yes. You can add several cards or PayPal accounts to your Peloton account. Only one is set as your primary payment method, which is the one Peloton charges each billing cycle. You can change which one is primary anytime through your account settings.