You can close most Chase savings accounts online through the Chase mobile app or website, but the process depends on your account balance and whether you have linked accounts
Chase lets you close a savings account online if your balance is zero and you have no pending transactions. The actual steps take about five minutes. If your account has money in it, you must move or withdraw those funds first — Chase will not close an account with a balance. If you have a linked checking account or active services tied to the savings account, you may need to handle those separately before closing.
The online closure works through your Chase account dashboard. You log in, find the savings account, and select the option to close it. Chase will send you a confirmation email. The account typically closes within one to three business days, though the exact timeline depends on whether there are any pending deposits or withdrawals still processing.
Key Takeaways
- Your savings account must have a zero balance before Chase will let you close it online — move or withdraw any remaining money first.
- You can initiate closure through the Chase mobile app or website by navigating to your account settings and selecting the close account option.
- Chase sends a confirmation email once the closure is complete, which usually happens within one to three business days.
- If you cannot close the account online, you can call Chase customer service at the number on the back of your card or visit a branch in person.
Moving money out of your savings account before closing
Before you can close the account, every dollar must leave it. You have two main ways to do this: transfer the money to another account or withdraw it as cash.
A transfer to another Chase account (checking, money market, or another savings account) is the fastest route. Log into your Chase account, go to the transfer section, and move the full balance. The money arrives in the receiving account within one business day, often the same day. If you want to move the money to a bank outside Chase, you can set up an external transfer, but this takes longer — usually two to three business days — because the money has to move through the banking system.
Withdrawing cash at a Chase ATM or branch is when ready. Walk in with your debit card or account number, withdraw the full balance, and you are done. If the balance is large, a branch visit is safer than an ATM, since ATMs have daily withdrawal limits that vary by account type.
The steps to close your account online
Once your balance is zero, closing the account takes a few clicks. The exact path depends on whether you use the mobile app or the website.
On the Chase website: Log in to your account. Go to the account you want to close and look for a menu or settings option — this is usually three dots or a gear icon. Select "Close Account" or "Account Services." Chase will ask you to confirm that the balance is zero and that you want to proceed. Click confirm. You will see a message saying the closure request has been submitted.
On the Chase mobile app: Tap the account you want to close. Scroll down to find "Account Services" or a similar menu. Select "Close Account." Confirm the balance is zero and that you want to close it. Tap submit. The app will show a confirmation screen.
Chase will send you an email confirmation within a few hours. The account itself closes within one to three business days. During that time, do not attempt to use the account or make any transactions — the closure is already in motion.
What happens if you cannot close the account online
Some accounts cannot be closed through the website or app. This happens most often if the account has pending transactions, if it is linked to a service like Chase Sapphire Reserve, or if there is a hold on the account for any reason.
Call Chase customer service at the number on the back of your debit card. A representative can close the account over the phone and explain why the online option was not available. You can also visit a Chase branch in person — bring your ID and debit card. A banker can close the account when ready and answer questions about your account history or any fees.
If you have a joint account, both account holders may need to be present or consent to the closure. Call ahead to confirm what Chase needs from you before you visit a branch.
Timing and what to expect after closure
The closure window is one to three business days from the time you submit the request. This is not the same as calendar days — weekends and bank holidays do not count. If you submit a closure request on a Friday afternoon, the account may not close until Tuesday or Wednesday.
During the closure period, your account number is still active in Chase's system. Any deposits that were already in motion when you submitted the closure request will still post to the account. Once those clear, the account closes. If a deposit arrives after the account is closed, Chase will return it to the sender or hold it — you will receive a notice explaining what happened.
After the account closes, you will not be able to log in and view it. The account will no longer appear in your Chase dashboard. You can still see the account history by requesting a statement from Chase, but you cannot make any transactions.
Fees and what to watch for
Chase does not charge a fee to close a savings account. There is no penalty for closing early, even if you opened the account recently.
If your account has an outstanding balance — meaning you owe Chase money, not the other way around — you must pay that before closing. This is rare but can happen if you had a negative balance and Chase charged overdraft fees. Call customer service to find out the exact amount owed and how to pay it.
If you are closing the account because of a monthly maintenance fee, note that some Chase savings accounts waive the fee if you keep a minimum balance (usually $300 to $500) or set up direct deposit. Before you close, ask whether your account qualifies for a waiver. You might be able to keep the account open without paying the fee.
Alternatives if you want to keep the account open
If you are closing because of fees or low interest, you have other options. Chase offers different savings products with different fee structures and interest rates. A Chase savings account with no monthly fee exists — it is called the Chase Savings Account (not the Plus version). The interest rate is lower than some competitors, but there is no minimum balance and no monthly charge.
If you want higher interest, a Chase Money Market Account pays more but requires a higher opening balance. A Chase High Yield Savings Account (available in some states) offers better rates than the standard savings account.
You can also keep the account open but inactive. There is no penalty for leaving money in a savings account and never touching it. If you think you might need it later, closing is permanent — you cannot reopen the exact same account number.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit show up on your credit report. Closing a savings account has no impact on your credit history or score.
What if I close my account and then want to reopen it?
You can open a new Chase savings account at any time, but you cannot reopen the exact same account number. The old account is permanently closed. You will need to go through the new account opening process again, which takes a few minutes online or in a branch. There is no penalty for opening a new account.
Can I close my savings account if I have a Chase credit card?
Yes. Your savings account and credit card are separate products. Closing the savings account does not affect your credit card, and you do not need to close the card to close the account. The two operate independently in your Chase account.
How long does it take to close the account if I do it in a branch instead of online?
A branch closure is usually when ready. A banker can close the account while you are there, and you will receive a confirmation on the spot. You will still get an email confirmation from Chase within a few hours. The account closes when ready rather than waiting one to three business days.
What happens to my debit card after I close the savings account?
Your debit card remains active if it is linked to a checking account. If the debit card was only linked to the savings account you are closing, Chase may deactivate it. Call customer service to confirm whether your card will still work after the closure, or ask a banker when you close the account in person.