You can close a Chase savings account online through the Chase mobile app or website, but only if the account has a zero balance and no pending transactions
Chase does not offer a complete account closure through their online channels. Instead, you can initiate the process online by withdrawing your remaining balance, but you will need to contact Chase by phone or visit a branch to formally close the account. The fastest route is usually a phone call to the number on the back of your debit card, where a representative can close the account while you are on the line.
If your account has a balance, you must move or withdraw that money first. Chase will not close an account with funds still in it. Once the balance reaches zero and any pending deposits or withdrawals have cleared, you can call Chase to complete the closure. Some people prefer to do this in person at a branch, which takes about 10 minutes.
Key Takeaways
- Chase savings accounts cannot be fully closed through the app or website — you must call or visit a branch to complete the closure.
- Your account balance must be zero and all pending transactions must have cleared before Chase will close the account.
- The phone number to call is on the back of your debit card or on your monthly statement.
- Closing takes a few minutes on the phone or about 10 minutes in person at a Chase branch.
- After closure, Chase will send you written confirmation in the mail within one to two weeks.
How to withdraw your balance before closing
Log into your Chase account online or through the mobile app and transfer your savings balance to another account you own — either another Chase account or an account at a different bank. You can also withdraw the money in cash at a Chase ATM or by visiting a branch and asking the teller to withdraw the full balance.
If you are transferring to another bank, the transfer may take one to three business days to complete. Wait until that transfer shows as complete in your Chase account before calling to close. If you withdraw cash, the balance will be zero when ready.
Calling Chase to close your account
Once your balance is zero, call the number on the back of your debit card or on your most recent statement. Tell the representative you want to close your savings account. They will ask for your account number (which appears on your statement) and may ask why you are closing it — this is optional information and you do not have to answer.
The representative will confirm that your balance is zero and that no pending transactions are waiting to clear. If everything is in order, they will close the account when ready. Ask them to confirm the closure date and tell you when you will receive written confirmation in the mail.
Closing your account in person at a Chase branch
Visit any Chase branch with your ID and debit card. Tell the teller you want to close your savings account. They will verify your identity, confirm your balance is zero, and process the closure on the spot. This usually takes about 10 minutes.
Ask the teller for a written confirmation of the closure, or ask when you will receive it by mail. Some branches print it when ready; others mail it within one to two weeks.
What happens after your account closes
Chase will send you a letter confirming the closure within one to two weeks. Keep this letter for your records. Your debit card will stop working, though you do not need to do anything to deactivate it — it will straightforward decline if you try to use it.
If you have automatic payments or direct deposits set up to this account, they will fail once the account closes. Before closing, check your account for any recurring payments or deposits and update them to point to a different account. You can see these by looking at your recent transactions or by calling Chase to ask.
If your account has a hold or pending transactions
Sometimes Chase places a hold on a savings account if there is a dispute, a check that has not cleared, or a pending transfer. You cannot close the account while a hold is active. Call Chase to ask why the hold is in place and when it will be removed.
Pending transactions — deposits or withdrawals that show in your account but have not fully processed — must also clear before closure. These usually clear within one to three business days. Check your account daily to see when the pending transaction changes to "posted" or "completed," then call to close.
Frequently Asked Questions
Will closing my Chase savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards, loans, and lines of credit appear on your credit report.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time. However, if you closed the account due to a problem with Chase or because of fees, ask about different account types — Chase offers savings accounts with different fee structures and minimum balance requirements.
What if I have a pending direct deposit that has not arrived yet?
Wait for the deposit to arrive and clear before closing. If you close the account before the deposit arrives, it may be returned to your employer or the source. Contact Chase if you are unsure whether a deposit is still pending.
Do I need to destroy my debit card after closing?
You do not have to, but you can. The card will not work once the account closes, so it poses no security risk. Some people cut it up for peace of mind, but it is not necessary.
How long does it take for Chase to fully close my account?
The closure itself is when ready when you call or visit a branch. However, Chase may take one to two weeks to send you written confirmation by mail. The account will be closed and unusable right away.