You can close most Chase savings accounts online through your account settings, but the process depends on your account type and balance
Chase lets you close a standard savings account online if you have zero balance and no pending transactions. You log into Chase.com or the mobile app, navigate to your account settings, and request closure. The system will walk you through the steps and confirm when the account is closed. However, if your account has a balance, holds a pending direct deposit, or is linked to other Chase products, you may need to call or visit a branch instead.
The online closure process takes a few minutes, but the actual account closure can take up to 10 business days to complete in Chase's system. During that time, the account is inactive but still appears in your profile. You will not be able to use the debit card or make transfers, and any remaining funds will be returned to you by check or transferred to another account you specify.
Key Takeaways
- Chase savings accounts with a zero balance can usually be closed online through your account settings in Chase.com or the mobile app.
- If your account has a balance, you must transfer or withdraw the money before you can close it online.
- Closure requests take up to 10 business days to process, and the account will be inactive during that time.
- If the online option does not work, you can close the account by calling Chase at the number on the back of your debit card or visiting a branch in person.
What happens to your money when you close the account
Before you can close a savings account online, Chase requires the balance to be zero. If you have money in the account, you have two options: transfer it to another Chase account or withdraw it in cash. Most people transfer to a checking account or another savings account they plan to keep open.
Once the account is closed, any remaining funds Chase finds in the account (such as interest posted after you requested closure) will be mailed to you as a check or transferred to the account you listed during the closure request. This process can take several weeks after the account officially closes. If you did not specify where to send remaining funds, Chase will mail a check to the address on file.
Steps to close your account online
Log into Chase.com or open the Chase mobile app and navigate to your account settings. Look for the option labeled "Close Account" or "Account Services"—the exact wording varies slightly between the website and app. Select your savings account from the list of accounts.
Chase will confirm that your balance is zero and ask you to review any pending transactions or automatic payments linked to the account. If there are pending items, you will not be able to proceed online; you will need to wait for them to clear or call Chase to handle the closure manually. Once you confirm there are no holds or pending items, Chase will ask you to state a reason for closure (optional) and confirm your request. You will receive an on-screen confirmation and an email confirmation within a few minutes.
When you cannot close online and must call or visit a branch
If your account has any balance remaining, Chase will not let you close it through the app or website. You must first transfer or withdraw all funds. Similarly, if the account has a pending direct deposit, automatic payment, or any other hold, the online closure option will be blocked until those items clear.
If you have a linked account (such as overdraft protection connecting your savings to a checking account), Chase may require you to remove that link before closing. Some older savings account types or accounts with special terms also cannot be closed online. In any of these cases, call the number on the back of your debit card or visit your local Chase branch. A representative can close the account over the phone or in person and handle any complications with pending items or linked accounts.
How long closure takes and what to expect after
The online request is when ready, but Chase takes up to 10 business days to fully process the closure in its system. During this window, your account is inactive—you cannot make deposits, withdrawals, or transfers. The debit card associated with the account will stop working when ready after you request closure.
You will see the account marked as "Closed" in your Chase profile once the process is complete. If you need to reopen the account within a short time, contact Chase; some accounts can be reopened within 30 days of closure, though this varies. After 30 days, reopening may require a new account process.
What to do before you close
Before you request closure, make sure no automatic payments or recurring transfers are pulling from the account. Check your recent transactions to see if anything is scheduled. If you have set up direct deposit to this account, update your employer or benefit provider with a new account number so payments do not fail.
If the account is linked to overdraft protection or another Chase service, remove those links first or be prepared to handle them over the phone. Write down your account number and the last few transactions in case you need to reference them later for tax or record-keeping purposes. Once the account is closed, you will have limited access to its history through Chase.
Frequently Asked Questions
What if I close my account and then need to reopen it?
Chase may reopen a closed account within 30 days if you contact them quickly. After 30 days, you will need to open a new savings account, which may require a new process and a minimum opening deposit depending on the account type.
Will closing my savings account hurt my credit score?
Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Only credit products like credit cards, loans, and lines of credit impact your credit history.
Can I close the account if I have a pending deposit or transfer?
No. You must wait for pending transactions to clear before the online closure option becomes available. If you need to close urgently, call Chase and a representative can close the account manually while the transaction is still pending.
What if I forgot to transfer my money before requesting closure?
If you realize after closure that you left money in the account, contact Chase when ready. Remaining funds will be mailed as a check or transferred to the account you specified during closure, but this can take several weeks. Chase can sometimes expedite the process if you call right away.
Do I need to close the account, or can I just stop using it?
You can stop using the account without formally closing it, but Chase may charge monthly maintenance fees if the balance stays at zero for an extended period. Formally closing it removes the account from your profile and stops any fees from accruing.