You can close a Chase savings account online through the Chase mobile app or website, but only if your account balance is zero and you have no pending transactions
Chase allows you to close a savings account from home without calling or visiting a branch, but the process has a hard requirement: your account must be empty first. If you have money in the account, you will need to transfer it out before you can close it. Once the balance is zero and any checks or pending transfers have cleared, you can request closure through your online banking.
The exact steps depend on whether you use the Chase app or the website, and the process takes a few minutes once your account is ready. After you request closure, Chase typically confirms the closure within one to three business days, though you may see the account disappear from your dashboard sooner.
Key Takeaways
- Your Chase savings account balance must be zero before you can close it online — you cannot close an account with money still in it.
- You can transfer your remaining balance to another Chase account or to an external bank account through Chase's transfer tools.
- Any pending transactions, including automatic deposits or transfers, must clear before closure is complete.
- If you cannot close the account online, you can call Chase at the number on the back of your debit card or visit a branch in person.
How to empty your account before closing
Before you can close the account, you need to move any money out. The fastest way is to transfer the balance to another account you own — either another Chase account or a bank account at a different institution.
To transfer to another Chase account: Log into Chase online or open the mobile app, go to the account you want to close, and look for a "Transfer" or "Move Money" option. Select the destination account (the one you want to keep), enter the full balance, and confirm. The transfer usually completes within one business day.
To transfer to a bank account outside Chase: Go to "Transfer Money" in your Chase account, select "External Transfer" or "Send Money to Another Bank," and follow the prompts to add the receiving bank's routing number and your account number there. This type of transfer can take three to five business days, so plan ahead if you are closing the account soon.
Closing the account through the Chase app
Once your balance is zero, open the Chase mobile app and navigate to the savings account you want to close. Look for a menu icon (usually three horizontal lines or three dots) at the top or bottom of the screen.
Select "Account Settings" or "Manage Account," then scroll down to find "Close Account" or "Close This Account." Chase will ask you to confirm that you want to close it and may ask why. Answer the question if you want to, or skip it — your answer does not affect whether the closure goes through. Tap "Close Account" to submit your request.
You will see a confirmation message with a reference number. Save this number in case you need to follow up. The account will close within one to three business days.
Closing the account through Chase.com
Log into your Chase account at Chase.com and click on the savings account you want to close. Look for "Account Services" or a gear icon that opens account settings.
Select "Close Account" from the menu. Chase will show you the current balance and ask you to confirm that it is zero. If the balance is not zero, you will not be able to proceed — go back and transfer the remaining money first. Once you confirm the balance is zero, click "Close Account" and follow any additional prompts.
You will receive a confirmation number. Write it down or take a screenshot. The closure request is submitted when ready, and the account will be closed within one to three business days.
What happens to pending transactions and automatic deposits
If you have set up automatic deposits (like a paycheck) or automatic transfers to this account, you need to stop them before closing. Log into your Chase account and look for "Scheduled Transfers" or "Automatic Deposits" in the account settings. Cancel any that are set to go into the account you are closing.
If a deposit or transfer is already in progress when you request closure, Chase will hold the closure until that transaction clears. This can delay the closure by a few days. If you are in a hurry, wait for the pending transaction to complete, then request closure.
After the account closes, any deposits sent to it may be returned to the sender or held by Chase. Contact Chase if money arrives after closure to find out where it went.
If you cannot close the account online
Some accounts cannot be closed through the app or website — for example, if there is a hold on the account, if you have an outstanding balance, or if the account is linked to a credit product. In these cases, you will need to call Chase or visit a branch.
Call the number on the back of your debit card and ask to speak with someone about closing your savings account. Have your account number ready. They will walk you through any remaining steps and close the account over the phone.
Alternatively, visit a Chase branch near you. Bring a photo ID and your debit card. Tell the banker you want to close the account, and they will handle it in person. This usually takes less than five minutes.
What to do after the account closes
Once Chase confirms the closure, the account will no longer appear in your online banking. You will not be able to log in and view it. If you received statements by mail, they will stop arriving.
Keep your final statement for your records — it shows the closing balance and the date the account closed. If you ever need proof that the account is closed (for a loan process or tax purposes), you can contact Chase and ask for a closure letter.
If you closed the account because you no longer need savings banking with Chase, you are done. If you want to keep banking with Chase but use a different savings product, you can open a new account anytime through the app or website.
Frequently Asked Questions
What if I have a negative balance in my savings account?
A negative balance means you owe Chase money. You cannot close the account until you pay it off. Transfer money into the account from another source to bring the balance to zero, then request closure. If you are not sure why the balance is negative, call Chase before attempting to close.
Can I close a joint savings account online?
If the account is joint, both account owners usually need to agree to close it. Chase may require both owners to request closure, or one owner may be able to request it and Chase will notify the other. Call Chase to confirm the process for your specific account, as it varies.
How long does it take for the account to fully close?
Chase usually closes the account within one to three business days of your request. You may see it disappear from your app sooner, but the official closure takes a few days. If you do not see it closed after five business days, contact Chase to check the status.
Will closing my savings account hurt my credit score?
Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards and loans appear on your credit report.
What if I change my mind after requesting closure?
If you request closure but change your mind before it is complete, call Chase right away. If the account has not yet closed, they may be able to cancel the closure request. Once the account is fully closed, you cannot reopen it — you would need to open a new account instead.