Chase does not operate coin counters in most branches, and the ones that do are closing them
Chase stopped installing coin counters in new branches years ago, and the machines in older locations are being removed as they break down or leases expire. If your local Chase branch lists a coin counter on its website, call ahead before you go — it may have been removed since the listing was updated. The bank treats coin counting as a service it no longer prioritizes, which means you cannot rely on finding one.
This shift happened across the banking industry around 2015 to 2020, when banks decided the machines cost too much to maintain relative to how often customers used them. Chase was not alone in this decision, but it was thorough. Today, if you need coins counted, you have better options than driving to a branch hoping for a machine that may not be there.
Key Takeaways
- Chase removed most coin counters from its branches and is not installing new ones, so you cannot count on finding one at your local location.
- Calling your branch directly is the only way to confirm whether a coin counter still exists there, since online listings lag behind actual closures.
- Grocery stores with customer service desks, Coinstar machines, and credit unions often have coin counters available to non-members.
- If you have a Chase account, you can deposit coins directly at an ATM or during a teller transaction without pre-counting them.
Why Chase removed coin counters
The machines were expensive to lease, required regular maintenance, and broke down frequently. A single coin counter cost a bank between $1,500 and $3,000 per year to operate, and many branches saw only a handful of customers use them each week. When Chase did the math, the cost per transaction made the machines uneconomical.
The shift also reflected changing customer behavior. Fewer people carry coins, and those who do often prefer to use them when ready rather than bring them to a bank. Digital payments and card-based transactions reduced the volume of coins in circulation, which meant fewer people needed counting services at all.
How to check if your Chase branch has one
Call the branch directly. Do not rely on the Chase website or the branch locator tool — those listings are not updated in real time, and a coin counter listed online may have been removed months ago. A five-minute phone call to the branch manager or customer service desk will tell you whether the machine is actually there and working.
When you call, ask specifically: "Do you have a working coin counter available to customers?" Some branches may have a machine that is broken but not yet removed from the system, or one that is reserved for certain account types. A direct conversation eliminates guesswork.
Where to count coins if Chase does not have one
Grocery stores with customer service desks often have coin counters and will count coins for free, especially if you shop there regularly. Kroger, Safeway, Whole Foods, and regional chains frequently offer this service. Some require you to be a loyalty member, but most do not. Ask at the customer service desk when you visit.
Coinstar machines are located in most grocery stores and some retail locations. These machines count your coins and give you cash or a gift card, but they charge a fee — typically between 8 and 11 percent of the total. If you have $50 in coins, you might receive $44 to $46 back. The fee is high, but the service is available 24/7 and requires no phone call or planning.
Credit unions, even ones you do not belong to, sometimes offer coin counting to the public for free or a small flat fee. Call local credit unions in your area and ask. Some will count coins for non-members as a community service, particularly if the amount is under $100.
Depositing coins directly at Chase without counting them first
If you have a Chase checking or savings account, you can deposit coins without pre-counting them. Bring them to a teller during business hours, and the teller will count them as part of your deposit. You do not need to roll them, sort them, or count them yourself — the teller handles that step.
At the ATM, coin deposits are not an option. ATMs accept bills only. If you want to deposit coins, you must go inside during branch hours and speak to a teller. The process takes a few extra minutes, but it is free and requires no special preparation.
What to do with large amounts of coins
If you have a large volume of coins — more than a few dollars — rolling them yourself before depositing them can speed up the teller transaction. Coin rolls are sold at most drugstores and dollar stores for a few dollars. Quarters go in rolls of 40 (worth $10), dimes in rolls of 50 ($5), nickels in rolls of 40 ($2), and pennies in rolls of 50 ($0.50).
Rolling coins takes time but eliminates the wait for a teller to count them. If you have $200 in coins, rolling them yourself means the teller can process your deposit in under a minute instead of five or ten. For smaller amounts, the teller will count them without complaint.
Frequently Asked Questions
Can I deposit coins at a Chase ATM?
No. Chase ATMs accept cash deposits in bills only. To deposit coins, you must visit a teller inside the branch during business hours. The teller will count the coins as part of your deposit at no charge.
Do all Chase branches have the same services?
No. Older branches may still have coin counters, while newer ones never had them. Services vary by location and lease agreements. Call your specific branch to confirm what it offers.
Is there a fee to use a coin counter at Chase?
Chase does not charge a fee for coin counting when a machine is available. However, most branches no longer have machines. If you use a Coinstar machine at a grocery store, you will pay a percentage fee.
Can I deposit coins if I am not a Chase customer?
No. Coin deposits require a Chase account. Non-customers can use Coinstar machines, ask at grocery store customer service desks, or contact local credit unions about their coin counting policies.
What is the fastest way to get coins counted?
If you have a Chase account, bring coins to a teller during branch hours — it is free and takes a few minutes. If you do not have an account, a grocery store customer service desk is usually faster than searching for a Coinstar machine.