You can close a Chase savings account online, by phone, or in person at a branch

Chase lets you close a savings account through three routes: their mobile app or website (fastest), a phone call to their customer service line, or by walking into a branch with your ID. The process itself takes minutes, but you need to handle two things first: move any money out of the account and make sure you have no pending transactions waiting to clear.

Before you start, check your account for any holds or pending deposits. If Chase is holding funds for a check or transfer, closing the account won't stop that transaction — it will still go through, and Chase will either deposit it to another account you have with them or mail you a check. If you have a negative balance (you owe Chase money), you must pay it before closing.

Key Takeaways

  • Move your money out of the account first, either to another bank or to a different Chase account you own.
  • Check for pending transactions, automatic payments, or direct deposits linked to the account — these can cause problems after closure.
  • You can close the account online through the Chase app or website, by calling 1-800-935-9935, or by visiting a branch in person.
  • After closure, keep your account statements for at least one month in case a delayed transaction arrives.

Closing online through the Chase app or website

Log into your Chase account on the mobile app or at chase.com. Navigate to your savings account, then look for a settings or account options menu — the exact location varies slightly between the app and website, but it is typically marked as "Account Settings" or "Manage Account." Select the option to close the account.

Chase will show you a confirmation screen listing the account number and current balance. If the balance is zero, you can proceed. If there is money in the account, the system will prompt you to transfer it out first. After you confirm, the account closes when ready, and you will receive an email confirmation.

Closing by phone with Chase customer service

Call Chase customer service at 1-800-935-9935. Tell the representative you want to close your savings account and have your account number ready. They will verify your identity by asking for your Social Security number or other security information.

The representative will confirm your current balance and ask where you want any remaining funds sent. If you have money in the account, they can transfer it to another Chase account you own, or you can provide a different bank's routing and account number for an external transfer. The call usually takes five to ten minutes. You will receive written confirmation in the mail within a few days.

Closing in person at a Chase branch

Bring a valid government-issued ID and visit any Chase branch during business hours. Tell a banker you want to close your savings account. They will pull up your account, confirm the balance, and handle the closure on the spot.

If you have money in the account, the banker can transfer it to another account, give you a cashier's check, or arrange an external transfer. You will receive a receipt showing the account is closed. This method is useful if you want to close the account and withdraw cash in one visit, or if you prefer to handle it face-to-face.

What happens to pending transactions after you close

If you close your account while a check, ACH transfer, or direct deposit is in flight, the transaction will still process. Chase will try to deposit it into another account you have with them. If you have no other Chase accounts, Chase will hold the funds for a set period (usually 30 days) and then mail you a check.

This is why checking for pending activity before closing matters. If you know a paycheck or bill payment is coming, wait for it to clear first. You can see pending transactions in your account activity — they usually show as "pending" or "in process" and include a date when they will clear.

Removing automatic payments and direct deposits before closure

If you have set up automatic bill payments or direct deposits (like a paycheck) to this savings account, you must change those before closing. Log into the websites or apps where you set them up — your employer's payroll system, your utility company, your insurance provider — and update the account information to point to a different bank account.

If you forget and a payment tries to go through after closure, it will fail and may trigger a late fee or missed payment on your bill. Direct deposits that fail will bounce back to your employer, and you will have to contact payroll to resubmit. Changing these takes just a few minutes per service and prevents headaches later.

What you need to know about account closure timing

The account closes when ready when you close it online or in person. If you close by phone, the closure is effective the same day, though the written confirmation arrives later. Chase does not charge a fee to close a savings account.

After closure, keep your final account statement for at least one month. If a delayed transaction arrives after the account is closed, you will need proof of the closure date and the account number to dispute it or track it down. Chase will not reopen the account, but they can help you locate a transaction that arrived after closure.

Frequently Asked Questions

Can I reopen a Chase savings account I just closed?

Yes, you can open a new Chase savings account at any time. However, Chase will not reopen the exact same account — you will open a fresh account with a new account number. There is no waiting period or penalty for closing and reopening.

What if I have a negative balance when I try to close?

You cannot close the account until the balance is zero or positive. Pay the negative balance first by transferring money from another account or making a deposit. Once the balance is zero or above, you can proceed with closure.

Will closing my savings account affect my credit score?

No. Closing a savings account does not appear on your credit report and has no impact on your credit score. Credit reports track credit accounts (credit cards, loans, lines of credit), not deposit accounts.

How long does it take for the account to fully close?

The account closes when ready when you initiate closure. However, if there are pending transactions, they may process for several days after closure. Keep your account information for at least 30 days in case a delayed transaction arrives.

What if I close my account but still receive mail from Chase?

Chase may send statements or notices for a few weeks after closure, especially if a transaction was pending. You can discard these. If you continue receiving mail after 60 days, call customer service to confirm the closure was processed.