Your Chase account number is on your debit card, checks, and online banking — the fastest route depends on what you have in front of you right now
If you need your account number when ready, look at a Chase debit card or a check from your account — the account number is printed on both. If you don't have either, log into your Chase online banking or mobile app and open your account details. You can also call Chase customer service at the number on the back of your debit card, or visit a branch in person with your ID.
The account number is not the same as your routing number (which identifies Chase itself) or your card number (which is different for each debit or credit card you hold). Knowing which number you actually need before you call or visit saves time, especially if you're trying to set up a transfer or verify your identity for a transaction.
Key Takeaways
- Your Chase account number appears on the bottom left of your checks and on your debit card, usually as an eight-digit number after the routing number.
- You can view your account number by logging into Chase.com or the Chase mobile app under account details or account information.
- Calling Chase at the number on your debit card will connect you to a representative who can confirm your account number after verifying your identity.
- Your account number is different from your routing number (which is the same for all Chase customers in your region) and your card number (which changes for each card).
Finding your account number on a check or debit card
If you have a Chase check in front of you, look at the bottom of the check. You'll see three sets of numbers printed in magnetic ink. The first set is the routing number (nine digits), the second is your account number (usually eight digits), and the third is the check number. Your account number is the middle set.
On a Chase debit card, the account number does not appear on the front. If you have a physical card, you won't find it there. However, some older Chase statements or documents may print it — if you have a recent statement, check the top or account details section.
Viewing your account number online or in the mobile app
Log into Chase.com with your username and password. Once you're logged in, select the account you need the number for. Look for a section labeled "Account Details," "Account Information," or "Account Summary" — the exact wording varies depending on your account type. Your account number will be displayed there, usually with the option to copy it.
The Chase mobile app works the same way. Open the app, tap the account you need, then look for a menu icon (usually three horizontal lines) or an information icon. Select "Account Details" or "Account Information." Your account number will appear on that screen. You can usually tap it to copy the number to your clipboard.
Calling Chase customer service for your account number
The phone number for Chase customer service is printed on the back of your debit card. Call that number and follow the prompts to speak with a representative. Have your Social Security number, date of birth, and a form of ID ready — Chase will ask you to verify your identity before providing account information.
Wait times vary depending on the time of day and day of the week. Calling early in the morning on a weekday typically means shorter waits. If you're calling from outside the United States, check Chase.com for the international customer service number for your country.
Visiting a Chase branch in person
Walk into any Chase branch with a government-issued ID. Tell the teller or banker that you need your account number. They will pull up your account on their system and provide it to you when ready. This is the fastest option if you have a branch nearby and need the number right away.
Bring your ID even if you have an account at that specific branch. Chase staff will verify your identity before discussing any account details, regardless of whether you're a regular customer there.
Understanding the difference between account number, routing number, and card number
Your account number identifies your specific checking or savings account at Chase. It is eight digits long and stays the same for the life of that account. You use it when setting up direct deposit, wire transfers, or automatic bill payments.
Your routing number identifies Chase Bank itself and the specific branch or region where your account is held. It is nine digits long and is the same for all Chase customers in your area. You need it for incoming transfers and direct deposits, but it does not change between your accounts.
Your card number is the 16-digit number on the front of your debit or credit card. It is unique to that specific card. If you get a new card, you get a new card number, but your account number and routing number stay the same. The card number is what you use for purchases, not your account number.
What to do if you can't find your account number
If you don't have checks, can't log into online banking, and don't have your debit card, call Chase at 1-800-935-9935 (the general customer service line, though the number on any Chase document is faster). You'll need to verify your identity with your Social Security number and date of birth. A representative can provide your account number over the phone.
If you've lost access to your online banking password, you can reset it on Chase.com before logging in. Click "Forgot username or password?" and follow the steps to regain access. Once you're back in, your account number is visible in your account details.
Frequently Asked Questions
Is my account number the same as my card number?
No. Your card number is the 16 digits on the front of your debit or credit card. Your account number is eight digits and identifies your actual bank account. They are completely separate. You need your account number for transfers and direct deposit, not your card number.
Can I use my routing number instead of my account number?
No. Your routing number identifies Chase as the bank, but your account number identifies your specific account within Chase. Both are required for most transfers and direct deposits. Using only the routing number won't work.
Will my account number change if I get a new debit card?
No. Your account number stays the same for the life of your account. When you get a new debit card, you get a new card number, but your account number and routing number do not change.
What if I see different account numbers in different places?
If you have multiple accounts at Chase (checking, savings, money market), each one has its own account number. Make sure you're looking at the right account. If you see conflicting numbers for the same account, contact Chase to verify which one is correct.
Do I need to memorize my account number?
No. You can look it up whenever you need it. Most people write it down or save it in a find place, but you don't need to memorize it. Just know where to find it when you need it for a transfer or direct deposit setup.