You can change your Chase address online, by phone, or in person at a branch

The fastest way is through your Chase online account or mobile app — you can update it yourself in a few minutes without waiting for a representative. If you prefer to talk to someone, you can call Chase customer service or walk into any Chase branch with a photo ID and proof of your new address. Chase processes address changes when ready in most cases, though it may take a few business days for the change to show up on statements and in all their systems.

Your address change applies to your checking account, savings account, credit cards, and loans all at once if they're linked to the same Chase profile. If you have multiple separate accounts or cards, you may need to update each one individually depending on how they're set up.

Key Takeaways

  • The online or mobile app method is fastest and requires no wait time — log in, find account settings, and update your address in minutes.
  • Phone updates take 10 to 15 minutes and work if you have your account number and photo ID information ready.
  • In-person updates at a branch are when ready and useful if you need to verify documents or have questions about multiple accounts.
  • Chase processes most address changes right away, but allow a few business days for the change to appear on all statements and correspondence.
  • You should also notify your employer, the IRS, and any other financial institutions separately — Chase changing your address does not update those records.

Updating your address through the Chase app or website

Log into your Chase account at chase.com or open the Chase mobile app. Go to the settings or profile section — this is usually labeled "Settings," "Profile," or a gear icon. Look for "Personal Information" or "Account Information" and select the option to edit your address.

Enter your new street address, city, state, and ZIP code. Chase will ask you to confirm the address before you submit. Once you confirm, the change takes effect when ready in their system. You should see the updated address the next time you log in.

If you have multiple Chase accounts (a checking account and a credit card, for example), check whether they share one profile or are set up separately. If they share a profile, one address change updates all of them. If they're separate, you may need to repeat the process for each account.

Changing your address by phone

Call Chase customer service at the number on the back of your debit card or credit card. Have your account number and a photo ID ready — the representative will ask you to verify your identity before making any changes.

Tell the representative you want to update your mailing address. They will ask for your new street address, city, state, and ZIP code, and will read it back to you to confirm. The call usually takes 10 to 15 minutes. The representative will tell you the change is processed, and it typically shows up in your account within a few minutes to a few hours.

If you have questions about whether the change applies to all your accounts or need help with multiple cards or loans, the phone route gives you a chance to ask before you hang up.

Updating your address in person at a Chase branch

Bring a photo ID and a piece of mail or document showing your new address — a utility bill, lease, or mortgage statement works. Walk into any Chase branch and tell a representative you need to update your mailing address. They will verify your identity, confirm your new address, and process the change on the spot.

This method is useful if you have questions about multiple accounts, need to update information on a loan or mortgage, or want to make sure the change is recorded correctly before you leave. The update is when ready, though it may take a day or two to appear on all statements.

What happens after you change your address

Chase will send future statements, tax documents, and account correspondence to your new address. The change usually takes effect within one to three business days, though some documents may still arrive at your old address if they were already in the mail when you made the change.

If you have automatic payments or direct deposits set up, they continue without interruption — changing your address does not affect those. Your account number, routing number, and all other banking details stay the same.

Other places you need to update your address separately

Changing your address with Chase does not automatically update your address anywhere else. You will need to notify:

  • Your employer or payroll department (if you receive direct deposit)
  • The IRS (using Form 8822 if you need to update your tax records)
  • The U.S. Postal Service (through USPS.com or at your local post office)
  • Other banks, credit card companies, and loan servicers
  • Insurance companies (auto, home, health)
  • Government agencies (Social Security, state tax authority, DMV)

Notifying the Postal Service is especially important — they can forward mail from your old address to your new one for up to 12 months, which gives you time to update other institutions.

Frequently Asked Questions

How long does it take for my address change to show up on my statements?

Chase processes the change when ready, but it may take one to three business days to appear on your next statement or correspondence. If you need to confirm the change was recorded, log into your account and check your profile settings.

Do I need to update my address on each of my Chase cards separately?

If your cards are linked to the same Chase online account, one address update applies to all of them. If you have separate accounts or cards from different Chase products (like a business card separate from personal accounts), you may need to update each one. Call Chase or check your account settings to confirm how yours are linked.

What if I'm moving and my mail is being forwarded?

Update your address with Chase right away so they send new statements and documents to your actual new address. Set up mail forwarding with the Postal Service as a backup in case something arrives at your old address before the change takes effect everywhere.

Can I change my address if I'm not the primary account holder?

No. Only the primary account holder or an authorized representative can change the mailing address. If you're an authorized user on someone else's account, ask the primary holder to make the change, or contact Chase to see if you can be added as a co-owner.

What if I change my address but forget to update it with the IRS?

The IRS will not automatically know your new address. File Form 8822 with the IRS or update your address through IRS.gov to make sure tax documents and refunds go to the right place. This is separate from your Chase address change.