You can close a Chase savings account by phone, in person at a branch, or through the mail — the fastest way is usually a phone call
Chase does not charge a fee to close a savings account, and you do not need to have a zero balance to start the process. You will need to decide what to do with any money still in the account (withdraw it, transfer it elsewhere, or let Chase send you a check), and you should know that closing the account will show on your banking record. The whole process typically takes a few minutes on the phone or a few days if you do it by mail.
Before you close, check whether you have any pending transactions, automatic bill payments, or direct deposits linked to this account — those will stop working once the account is closed. If you have a Chase debit card tied to this savings account, that card will no longer work for withdrawals from this specific account.
Key Takeaways
- Chase does not charge a fee to close a savings account at any time.
- You can close by calling Chase customer service, visiting a branch in person, or mailing a written request — phone is fastest.
- Any money in the account must be withdrawn, transferred, or sent to you by check before or during the closing process.
- Closing an account shows on your banking history and may affect your credit score slightly if you have linked credit products.
- Stop any automatic payments or direct deposits linked to this account before you close it, or they will fail.
Closing by phone
Call Chase customer service at 1-800-935-9935 (the number for savings accounts). Have your account number ready, and be prepared to answer security questions to verify your identity. The representative will confirm the account you want to close and ask what you want to do with the remaining balance.
If you have money in the account, you can ask Chase to transfer it to another Chase account you own, transfer it to an external bank account, or mail you a check. A transfer between Chase accounts usually happens within one business day. A transfer to an external account takes three to five business days. A check is mailed and typically arrives within seven to ten business days.
Once you confirm these details, the representative will process the closure. You will receive written confirmation in the mail within a few days. Keep this confirmation for your records.
Closing in person at a Chase branch
Visit any Chase branch with a government-issued photo ID and your account number (or the debit card linked to the account). Tell the teller you want to close your savings account. They will verify your identity and ask about the remaining balance, just as a phone representative would.
If you have cash in the account, you can withdraw it on the spot. If you want the money transferred to another account or mailed as a check, the teller will set that up and give you a receipt. The branch closure is when ready, but the actual processing and any transfers take the same time as they would over the phone.
Closing by mail
Write a letter to Chase requesting closure of your savings account. Include your full name, account number, the date, and a signature. State clearly that you want to close the account and specify what you want done with any remaining balance (transfer to another account, transfer to an external bank, or check by mail).
Mail this letter to Chase at the address listed on your most recent statement or on the Chase website. Keep a copy for yourself. Chase will process the request within five to ten business days and send you written confirmation. This method is slower than phone or in-person closure, so use it only if you cannot reach Chase by phone or visit a branch.
What happens to your money
You must move or withdraw all money from the account before or during closure. Chase will not close an account with a negative balance (meaning you owe money), so if you have overdraft fees or other charges, you must pay those first.
If you choose to have Chase mail you a check, the check will be sent to the address on file for your account. Make sure your mailing address is current before you request closure. If the check is lost or not received within two weeks, contact Chase to request a replacement or ask them to transfer the funds to another account instead.
How closing affects your banking record
Closing a savings account shows on your banking history and may appear on your credit report, though a savings account closure alone typically has little impact on your credit score. The main effect is that the account will no longer be listed as an active account when lenders or other banks review your history.
If you have a Chase credit card or other credit products linked to the same customer profile, closing a savings account does not affect those. However, if Chase was using this savings account as your primary deposit account for direct deposit or automatic payments, you will need to update those arrangements before you close the account, or they will fail.
What to do before you close
Review your account for any automatic bill payments, recurring transfers, or direct deposits. Log into your Chase account online or call customer service to see what is linked to this savings account. Cancel or redirect any automatic payments at least a few days before you close the account.
If you receive a paycheck or other regular deposit into this account, update your employer or the organization sending the deposit with a new account number (if you have another Chase account) or a new bank account at a different institution. Deposits sent to a closed account will be rejected and returned to the sender.
Check your account balance and review recent transactions to make sure everything is correct. If you spot any unauthorized charges or errors, report them to Chase before closing the account — it is easier to dispute them while the account is still active.
Frequently Asked Questions
Will Chase charge me a fee to close my savings account?
No. Chase does not charge a fee to close a savings account. You can close at any time without penalty, regardless of how long you have had the account or how much money is in it.
Can I close my account if I still have money in it?
Yes. You do not need a zero balance to close. You can withdraw the money, transfer it to another account, or have Chase mail you a check. You must move the money before or during the closing process.
How long does it take to close a Chase savings account?
Closing by phone or in person is when ready — the account is closed right away. If you have money to transfer or receive by check, that transfer takes three to ten business days depending on the method. Closing by mail takes five to ten business days total.
What happens to my debit card after I close the account?
If your debit card was linked only to this savings account, it will no longer work for withdrawals from this account. If the card is linked to multiple accounts, it will still work for your other accounts. You can ask Chase to deactivate the card when you close the account, or you can keep it active for your other accounts.
Can I reopen a closed Chase savings account?
Yes, you can open a new savings account with Chase at any time. However, you cannot reopen the exact same closed account — you will open a new account with a new account number. The closure will remain on your banking history.