You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have a balance
The fastest way is usually a phone call to Chase customer service at 1-800-935-9935. Have your account number ready. They will ask why you are closing the account, confirm there are no pending transactions, and walk you through what happens to any remaining balance. If you have money in the account, Chase will either transfer it to another account you own or mail you a check — you choose which. The call typically takes 5 to 10 minutes.
If you prefer to close the account in person, visit any Chase branch with a photo ID and your account number. A banker can process the closure on the spot and handle the balance the same way. Online closure is available for some account types through the Chase mobile app or website, but not all savings accounts support it — if the option does not appear in your account settings, phone or branch closure is your only path.
Key Takeaways
- Call Chase at 1-800-935-9935 with your account number ready; the process takes about 5 to 10 minutes and you can choose how to receive any remaining balance.
- Visit a Chase branch in person with photo ID if you prefer to close the account face-to-face, and the banker will handle the balance when ready.
- Online closure through the Chase app or website works for some savings accounts but not all; if you do not see the option, use phone or branch closure instead.
- Chase will not charge you a fee to close a savings account, but confirm there are no pending transactions or holds before you initiate closure.
- After closure, your account number becomes inactive within one to two business days, so do not attempt to use it for transfers or deposits after you close it.
What happens to your money when you close the account
If your savings account has a balance, you must move that money before or during the closure process. Chase offers two options: transfer the funds to another Chase account you own (checking, savings, or money market), or have Chase mail you a check. The transfer happens when ready if you choose the first option. A mailed check typically arrives within 7 to 10 business days, though Chase will provide a confirmation number you can use to track it.
If your account is overdrawn — meaning you owe Chase money — you cannot close the account until the negative balance is paid. Call customer service or visit a branch to settle the debt first. Once the account is paid to zero or positive, you can proceed with closure.
Timing and what to expect after closure
The account closes when ready when you complete the process, but the system takes one to two business days to fully deactivate the account number. During that window, do not attempt to use the account for deposits, transfers, or automatic payments. If you have set up any recurring transfers or bill payments tied to this savings account, change those to a different account before you close it — Chase will not automatically redirect them.
You will not receive a final statement in the mail unless you request one. If you need documentation of the closure for your records, ask the representative (on the phone or in person) to email or mail you a closure confirmation. Keep this document for your files in case you need proof that the account is closed.
Reasons to close a savings account and alternatives
People close savings accounts for different reasons: moving to a different bank, consolidating multiple accounts, or dissatisfaction with interest rates or fees. Before you close, consider whether you might want to keep the account open. Chase savings accounts have no monthly maintenance fee, so there is no cost to leaving it open even if you do not use it. If your reason is a low interest rate, you could instead transfer the balance to a Chase high-yield savings account or money market account, which currently offer higher rates.
If you are closing because of a problem with Chase customer service or a dispute, contact Chase directly to see whether the issue can be resolved. Closing the account does not erase any record of the dispute, and opening a new account later may reference your history with the bank.
If you have a joint account or account with a minor
Joint savings accounts require consent from all account holders. If the account is in your name and another adult's name, both of you must agree to close it. Call Chase together or have the other owner call separately to authorize the closure. Chase will ask for verbal confirmation from each owner before proceeding.
If the account is for a minor (under 18) or is a custodial account, the parent or legal guardian must initiate the closure. Bring the minor's birth certificate or Social Security card and your ID to a branch, or call with the account number and the minor's date of birth. The balance will be transferred or mailed to the guardian's name.
Closing a Chase savings account linked to other products
If your savings account is linked to a Chase checking account for overdraft protection, closing the savings account will remove that link. Your checking account will remain open, but overdraft transfers will no longer work. If you rely on overdraft protection, set up a backup plan before you close the savings account — you can link a different account or disable overdraft protection entirely.
If you have a Chase credit card, closing a savings account does not affect the card. Your credit history and card account remain unchanged. However, if you use the savings account to pay your credit card bill automatically, update your payment method to a different account or switch to manual payments before closure.
What to do if you cannot reach Chase or encounter problems
If you call and experience long wait times, try calling early in the morning (before 9 a.m. Eastern time) or on a weekday rather than a weekend. If you prefer not to call, visiting a branch is often faster — you can walk in without an appointment and close the account in person.
If Chase denies your closure request or says there is a problem with the account, ask for the specific reason in writing. Common issues include unresolved disputes, fraud investigations, or a negative balance. Once the issue is resolved, you can close the account. If you believe Chase is acting unfairly, you can file a complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov, though this does not speed up closure — it creates a record of the complaint.
Frequently Asked Questions
Can I close my Chase savings account online?
Some Chase savings accounts allow online closure through the mobile app or website, but not all. Log in and look for account settings or account management options. If you do not see a close account option, phone or branch closure is required. Call 1-800-935-9935 or visit a branch.
Will Chase charge me a fee to close my savings account?
No. Chase does not charge a fee to close a savings account. However, if your account is overdrawn, you must pay the negative balance before closure. There are no other charges associated with closing.
What if I close my account and then want to reopen it?
You can open a new Chase savings account at any time, but it will have a different account number. The old account number cannot be reactivated. Opening a new account is treated as a new process and may involve a hard inquiry on your credit report, though Chase savings accounts do not require a credit check.
How long does it take for my check to arrive after I close the account?
Chase typically mails a check within 7 to 10 business days of closure. You will receive a confirmation number when you close the account. If the check does not arrive within two weeks, call Chase with the confirmation number and they can investigate or reissue it.
Can I close my account if I have pending transactions?
Chase will not close the account if there are pending transactions or holds on the balance. Wait for pending items to clear (usually 1 to 3 business days), then call back to close. The representative will confirm the account is clear before processing the closure.