You can close a Chase savings account in person, by phone, or online, depending on the account type and your location

The fastest way is usually to visit a Chase branch in person with your ID and account information. A banker can close the account on the spot, handle any remaining balance, and answer questions about what happens to automatic transfers or linked accounts. If you cannot visit a branch, you can call Chase customer service at 1-800-935-9935 and ask to close your savings account — they will verify your identity and process the closure over the phone. Some account types also allow closure through the Chase mobile app or website, though this option is less common for savings accounts.

Before you close the account, decide what to do with any money still in it. Chase will not let you close an account with a balance — you must withdraw the funds or transfer them to another account first. If your savings account is linked to a checking account for overdraft protection, closing it may affect that service. Also check whether you have any pending transactions, automatic bill payments, or direct deposits going to that account, since those will stop working once it closes.

Key Takeaways

  • Visit a Chase branch with your ID to close an account when ready, or call 1-800-935-9935 to close by phone.
  • You must withdraw or transfer out all money before closing — Chase will not close an account that still holds a balance.
  • Check for automatic transfers, bill payments, or direct deposits linked to the account and redirect them before closure.
  • If the account is linked to overdraft protection on a checking account, closing it removes that safety net.
  • Closing takes effect the same day in person or within one to three business days by phone.

What to bring or have ready before you call or visit

If you go to a branch, bring a government-issued ID (driver's license, passport, or state ID card) and your debit card or account number. The banker will pull up your account and confirm your identity before proceeding. If you are closing someone else's account as a power of attorney or authorized signer, bring documentation of that authority as well.

If you are calling, have your account number and Social Security number ready. Chase will ask you to verify your identity by answering security questions or confirming recent transactions. They may also ask for the last four digits of the phone number or email address on file. Write down the confirmation number they give you at the end of the call.

Moving your money before closure

Chase requires a zero balance before closing. If you have money in the account, you have two choices: withdraw it in cash at a branch or ATM, or transfer it to another bank account. Transferring to another Chase account (like a checking account) takes one business day. Transferring to an outside bank usually takes one to three business days depending on the receiving bank.

If you have a small balance and want it gone quickly, withdraw cash at any Chase ATM or ask a teller to give it to you in person. If the balance is large or you want it in your primary checking account, a transfer is safer than carrying cash. Start the transfer at least three business days before you plan to close, so the money arrives before your closure date.

Stopping automatic payments and deposits before you close

Check your account for any automatic transfers, bill payments, or direct deposits tied to this savings account. Log into your Chase account online or through the app and look at recent transactions to see what is coming in and going out. Common things to watch for: paycheck direct deposits, automatic transfers to pay bills, transfers to investment accounts, or recurring payments to other people.

If you find automatic activity, you have two options. You can redirect it to a different account before closing (for example, move your direct deposit to your checking account), or you can cancel it entirely. Do this at least one week before you close the savings account. If you miss a direct deposit or bill payment because the account is closed, contact the sender or biller to update your account information and resubmit the payment.

What happens to overdraft protection when you close

If your savings account is linked to your checking account as overdraft protection, closing the savings account removes that backup. This means if you overdraw your checking account, Chase will no longer pull money from savings to cover it. Instead, you may face an overdraft fee.

Before closing, decide whether you want to set up a different overdraft protection method. You can link a different savings account, a money market account, or a line of credit instead. Contact Chase before closing to make this change, or do it through the app or website. If you do not want overdraft protection at all, you can turn it off entirely — Chase will straightforward decline transactions that would overdraw your account.

Closing in person at a branch

Walk into any Chase branch with your ID and account number. Tell the banker you want to close your savings account. They will pull it up, confirm the balance is zero, and ask why you are closing (this is optional to answer). They will then process the closure and give you a confirmation receipt with the date and time.

The account closes when ready. You will no longer be able to use the debit card or access the account online. If you had checks or statements set to mail, those will stop. Keep the receipt for your records in case you need proof of closure later.

Closing by phone

Call Chase customer service at 1-800-935-9935 and say you want to close your savings account. They will ask for your account number and Social Security number to verify your identity. Answer their security questions honestly — they may ask about recent transactions, the last four digits of a linked phone number, or other details from your account.

Once verified, tell them the account balance is zero (or they will ask you to transfer or withdraw the remaining balance first). They will process the closure and give you a confirmation number. Write it down. The closure takes effect within one to three business days. You will receive a final statement in the mail confirming the account is closed.

After your account is closed

Once closed, you cannot reopen the same account. If you change your mind, you will need to open a new savings account. Chase may ask why you closed the previous one, but they will let you open another.

Check your credit report a few weeks after closure to make sure the account shows as closed by customer request, not by the bank. You can get a free credit report once a year from each of the three credit bureaus (Equifax, Experian, and TransUnion) at annualcreditreport.com. A properly closed account should not hurt your credit, but it is worth verifying.

Frequently Asked Questions

Can I close my account if it still has money in it?

No. You must withdraw or transfer all funds out first. Chase will not process a closure while the account holds a balance. If you have a small amount left, withdraw it as cash. If it is a larger sum, transfer it to another account and wait for it to arrive before closing.

What if I have a pending direct deposit or bill payment?

Redirect it to a different account before closing. Log into your Chase account and update the account number for direct deposits and bill payments. If you close the account before updating, the payment will fail and you may face a late fee or missed paycheck. Do this at least one week in advance.

Will closing my savings account hurt my credit?

No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit accounts (credit cards, loans, lines of credit) show up on your credit report.

How long does it take to close an account by phone?

The call itself takes about five to ten minutes. The account closes when ready in Chase's system, but it may take one to three business days for the closure to fully process and for you to receive a final statement in the mail.

Can I close someone else's account for them?

Only if you are an authorized signer or have power of attorney. Bring documentation of your authority to a branch, or explain your relationship to the account holder when you call. Chase will verify the authorization before proceeding.