You can close a Chase savings account online, by phone, or in person at a branch

Chase lets you close a savings account through three channels: their mobile app or website, a phone call to customer service, or a visit to a physical branch. The fastest route is usually online if you have no outstanding holds or pending transactions. If your account has a balance, you'll need to move that money first—Chase won't close an account with funds still in it. If you owe fees or have a negative balance, those must be settled before closure.

The process itself takes minutes, but the account may take 5 to 10 business days to fully close after you initiate it. During that window, the account still exists and can receive deposits or withdrawals, though Chase may restrict certain activity. Once closed, you won't be able to reopen the same account number—you'd have to open a new one if you change your mind.

Key Takeaways

  • Move any remaining balance out of the account before closing, since Chase will not close an account that still holds money.
  • Settle any outstanding fees, negative balances, or pending transactions before you start the closure process.
  • Online closure through the Chase app or website is the fastest method if your account is in good standing.
  • The account takes 5 to 10 business days to fully close after you request it, even though the closure is when ready on your end.
  • Once closed, the account number cannot be reopened—you would need to open a new savings account if you want to bank with Chase again.

Closing your account online through the Chase app or website

Log into your Chase account on the mobile app or at chase.com. Navigate to the account settings or account details section for the savings account you want to close. Look for an option labeled "Close Account" or "Account Services"—the exact wording varies depending on whether you're using the app or the website, but it's usually grouped with other account management options.

Chase will show you a summary of the account, including the current balance and any pending transactions. If the balance is zero and there are no holds, you can proceed. If there's a balance, you'll see a message telling you to transfer the funds first. Complete the transfer to another Chase account or an external bank account, then return to close the account. Once you confirm closure, you'll receive an on-screen confirmation with a reference number—save this for your records.

Closing your account by phone

Call Chase customer service at 1-800-935-9935 (the number for savings accounts). Have your account number and Social Security number ready. Tell the representative you want to close your savings account. They'll pull up your account, confirm the balance, and ask where you want any remaining funds sent.

If you have a balance, the representative can initiate a transfer to another account you own or provide instructions for moving the money yourself before closure. If the account is in good standing with no balance, they can close it when ready over the phone. You'll receive a confirmation number—write it down. The account will be marked for closure, and the process completes within 5 to 10 business days.

Closing your account in person at a Chase branch

Visit any Chase branch with a photo ID and your account number. Tell a teller you want to close your savings account. They'll pull up the account on their system and confirm the balance. If there's money in the account, the teller can withdraw it in cash, transfer it to another account, or help you move it to an external bank.

Once the balance is zero and any fees are settled, the teller will process the closure. You'll receive a written confirmation slip—keep this. The account will be fully closed within 5 to 10 business days. In-person closure is useful if you have questions about your account history or if you want to handle the balance transfer face-to-face.

What happens if your account has a negative balance or outstanding fees

If your account is negative (you owe Chase money), you must pay the balance before closure. Chase will not close an account with a debt outstanding. The same applies if there are unpaid monthly maintenance fees or overdraft fees. You can pay these through online banking, by phone, or at a branch.

If you're unsure whether your account has fees owed, call customer service or log into your account online and check the transaction history. Look for any charges labeled "Monthly Service Fee," "Overdraft Fee," or "Insufficient Funds Fee." Once paid, you can proceed with closure through any of the three methods above.

What to do if you have a pending direct deposit or automatic payment

Before closing your account, check whether any direct deposits (paychecks, benefits, transfers) or automatic payments (bills, subscriptions) are set to hit this account. If you close the account while these are active, deposits may fail or bounce, and automatic payments may be rejected.

Contact your employer, benefits provider, or the companies you pay automatically and update them with a new account number before you close. Wait at least one full pay cycle or billing cycle after making the change to confirm everything has switched over. Then close the account. This prevents missed paychecks, failed bill payments, or late fees on your other accounts.

What happens after your account is closed

Once closed, the account number is deactivated and cannot be used. Any checks or debit cards linked to that account will stop working. If someone tries to deposit a check into the closed account, the bank will reject it and return it to the sender. Direct deposits sent to the closed account will bounce back to the sender.

Chase keeps records of closed accounts for your file, so you can still view the account history online or request statements if needed. If you want to bank with Chase again, you'll need to open a new savings account with a new account number. There is no waiting period—you can open a new account when ready after closing the old one.

Frequently Asked Questions

Can I reopen a Chase savings account I just closed?

No, you cannot reopen the same account number. However, you can open a new Chase savings account right away with a different account number. There is no penalty or waiting period for opening a new account after closing one.

What if I close my account but still have a check pending?

Checks written against the account before closure may still clear for a short time after the account closes, depending on when they're presented to the bank. However, once the account is fully closed, any checks deposited into it will be rejected. If you're expecting a check, wait until it clears before closing the account, or provide the sender with a new account number.

Do I lose my transaction history after I close the account?

No. Chase keeps your account records on file even after closure. You can still view your transaction history online or request copies of statements through your Chase account or by calling customer service. This information is retained for your records.

Will closing my savings account affect my credit score?

Closing a savings account does not affect your credit score. Credit scores are based on credit history (loans, credit cards, payment history), not on deposit accounts. Closing a Chase savings account has no impact on your credit.

What if I'm closing the account because of a problem with Chase?

If you're closing because of a service issue, error, or complaint, you can still close the account through any of the three methods. If you want to file a formal complaint with Chase, you can do so separately through their customer service line or through the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov. Closing the account does not prevent you from filing a complaint.