You can close a Chase savings account online through the Chase mobile app or website, but only if your account balance is zero and you have no pending transactions
Chase does not offer a full account closure option in their online banking system. Instead, you withdraw your remaining balance and then contact Chase by phone or in person to formally close the account. The online tools let you move money out, but the final closure step requires a conversation with a Chase representative.
If your account is already at zero and has no holds or pending deposits, you may be able to request closure through the app or website messaging. Most of the time, though, you will need to call Chase or visit a branch. The process takes a few minutes once you reach someone, and there is no fee to close a savings account.
Key Takeaways
- Chase savings accounts cannot be closed entirely through the app or website — you must call or visit a branch to complete the closure.
- Your account balance must be zero before Chase will close it, so transfer or withdraw all remaining funds first.
- Chase customer service is available by phone seven days a week; the number is on the back of your debit card or in the app.
- Closing a savings account does not affect your checking account or other Chase products unless you specifically request it.
- The closure is usually confirmed within one business day, and you will receive written confirmation by mail.
Step-by-step: emptying your account before closure
Log into Chase online banking or the mobile app and navigate to your savings account. Check the current balance and look for any pending transactions or holds that might prevent a full withdrawal.
If you have funds to move, you have two options: transfer the money to another Chase account you own (checking, money market, or another savings account), or withdraw it in cash at a Chase branch or ATM. Transfers between your own Chase accounts are when ready. ATM withdrawals may have daily limits depending on your account type — usually $500 to $1,000 per day — so plan accordingly if your balance is large.
Wait one business day after your transfer or withdrawal to confirm the balance shows zero in the app. Do not close the account until the balance is confirmed at zero, because Chase will reject a closure request if any balance remains.
Calling Chase to close the account
Once your balance is zero, call Chase customer service at the number on the back of your debit card or in the app under "Contact Us." You can also find the number at chase.com. Chase customer service is available 24 hours a day, seven days a week.
Tell the representative you want to close your savings account and provide your account number. They will confirm that the balance is zero, check for any pending transactions or holds, and process the closure. The call usually takes three to five minutes.
Ask the representative to confirm the closure in writing and provide a reference number. They will mail you written confirmation within one to two business days. Keep this confirmation in case you need proof of closure later.
Closing the account in person at a Chase branch
If you prefer to close the account face-to-face, visit any Chase branch with a valid ID and your account number. Bring a recent statement or have the account number memorized. The teller will verify your balance is zero and process the closure on the spot.
You will receive a receipt confirming the closure when ready. Ask for written confirmation by mail as well, since the receipt alone may not be enough proof if you need to dispute something later.
Branch hours vary by location. You can find your nearest branch and its hours at chase.com or in the mobile app under "Locations."
What happens to linked services when you close the account
Closing a savings account does not automatically close your checking account or other Chase products. Only the savings account you specify will be closed.
If you have set up automatic transfers from this savings account to pay bills or fund other accounts, those transfers will fail once the account is closed. Review your automatic payments and transfers before closure and update them to pull from a different account if needed.
If this savings account is linked to a Chase credit card for automatic payments, update the payment method in your credit card settings before closing the savings account. Otherwise, your credit card payment may fail.
If your account has a negative balance or holds
If your savings account shows a negative balance, you owe Chase money. You must deposit funds to bring the balance to zero before closure is possible. Chase will not close an account with an outstanding balance.
If there is a hold on the account — usually because of a recent large deposit or suspected fraud — you cannot withdraw or close until the hold is lifted. Holds typically last three to five business days. Call Chase to ask when the hold will be removed, and then proceed with closure once it clears.
Frequently Asked Questions
Can I close my Chase savings account if I still have a small balance?
No. Chase requires the balance to be exactly zero before closure. Withdraw or transfer any remaining funds, then wait one business day for the transaction to post before calling to close the account.
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts are not reported to credit bureaus. Only credit products like credit cards and loans appear on your credit report.
How long does it take for Chase to officially close the account?
The closure is processed when ready when you call or visit a branch. You will receive written confirmation by mail within one to two business days. The account will stop accepting deposits or withdrawals right away.
What if I change my mind after closing the account?
Contact Chase within 30 days of closure to ask about reopening the account. After 30 days, you will need to open a new savings account instead. There is no fee to reopen or open a new account.
Do I need to close the account if I just want to stop using it?
No. You can leave the account open and inactive. However, if the account sits dormant for a long period (usually two to three years), Chase may close it automatically and send any remaining balance to your state's unclaimed property program. Closing it yourself gives you control over the timing and ensures you receive your final balance.