You can close a Chase savings account by visiting a branch, calling customer service, or using the mobile app — the fastest way depends on whether you have questions about your balance or linked accounts
Chase offers three main routes to close a savings account. The simplest is to walk into any Chase branch with your ID and ask to close the account; a banker can do it in a few minutes and hand you a check or transfer the balance to another account on the spot. If you prefer not to visit a branch, you can call Chase customer service at the number on the back of your debit card and request closure over the phone. The mobile app also lets you close some savings accounts without calling, though this option is not available for every account type.
Before you close the account, make sure you know what will happen to any remaining balance and whether you have automatic payments or transfers linked to it. Chase will not close an account with a negative balance, so you will need to deposit funds first if you owe money. The closure itself is free — Chase does not charge a fee to close a savings account.
Key Takeaways
- Visiting a Chase branch in person is the fastest way to close a savings account and get your remaining balance transferred or withdrawn the same day.
- You can also close an account by calling the customer service number on the back of your debit card, which takes about 10 to 15 minutes.
- Before closing, check whether you have set up automatic transfers or bill payments linked to the account, since those will stop working.
- Chase will not close an account with a negative balance, so you must deposit funds to cover any overdraft before requesting closure.
- Closing a savings account does not affect your checking account or other Chase products, and there is no fee for closure.
What happens to your money when you close
When you close a Chase savings account, you must decide what to do with the balance before or during the closure process. If you are closing in person at a branch, the banker will ask whether you want the money transferred to another Chase account you own, transferred to an account at a different bank, or withdrawn as a check or cash. You can choose any of these options on the spot.
If you are closing by phone, you will give the customer service representative the same instructions. If you have money in the account and do not specify where it should go, Chase will not close the account until you do. There is no waiting period — the transfer or withdrawal happens when ready if you choose an existing Chase account, or within one to three business days if you are moving the money to a different bank.
Closing through the Chase mobile app
The Chase mobile app allows you to close some savings accounts without visiting a branch or calling. Open the app, go to your savings account, tap the menu icon (three horizontal lines), and look for an option labeled "Close Account" or "Account Settings." Not all account types support mobile closure — if you do not see the option, you will need to use one of the other methods.
When you close through the app, you will be asked to confirm your choice and specify where your remaining balance should go. The app will show you the same transfer options available in person: to another Chase account, to an external bank account, or as a check. After you confirm, the closure is processed when ready, though any transfer to an external bank may take one to three business days to complete.
Closing at a Chase branch in person
Bring your ID and your debit card or account number to any Chase branch during business hours. Tell a banker you want to close your savings account. They will pull up your account, confirm your balance, and ask where you want the money to go. This conversation takes about five to ten minutes.
If you want the balance as a check, the banker will print one on the spot. If you want it transferred to another Chase account, it will appear in that account within the same business day. If you want it moved to a bank account outside Chase, you will provide the routing number and account number, and the transfer will process within one to three business days. Once you confirm, the account is closed when ready.
Closing by phone with Chase customer service
Call the number on the back of your debit card or on your most recent Chase statement. Tell the representative you want to close your savings account. They will verify your identity by asking for your Social Security number or other personal information, then pull up your account and confirm your balance.
The representative will ask where you want your money to go. You can transfer it to another Chase account (which posts the same day), to an external bank account (one to three business days), or request a check by mail (five to ten business days). Once you choose, the closure is processed. The entire call usually takes 10 to 15 minutes. You will receive a confirmation number; write it down in case you need to reference the closure later.
What to check before you close
Before you request closure, log into your Chase account online or through the app and look for any automatic transfers or recurring payments linked to the savings account. If you have set up a monthly transfer from this savings account to pay a bill or move money elsewhere, that transfer will stop working once the account closes. You will need to update those payments to use a different account or cancel them if you no longer need them.
Also check whether you have overdraft protection set up, where Chase automatically transfers money from your savings account to your checking account if you run short. Once the savings account closes, that protection will no longer work, so your checking account could overdraft if you do not have another backup account linked.
If your account has a negative balance
Chase will not close a savings account that has a negative balance — meaning you owe the bank money. If you have overdrawn the account, you must deposit enough to bring the balance to zero or positive before closure is possible. You can deposit money at any Chase branch, through the mobile app, or by transferring from another account.
Once the balance is positive, you can proceed with closure using any of the methods above. If you are unsure whether your account is negative, call customer service or check the app; the current balance will be displayed clearly.
Frequently Asked Questions
Does closing a Chase savings account hurt my credit?
No. Closing a savings account does not appear on your credit report and does not affect your credit score. Credit reports track borrowing and repayment history, not deposit accounts. You can close a savings account without any impact on your credit.
What if I have pending deposits or transfers when I close?
If you have a deposit or transfer in progress, wait for it to complete before closing the account. If you close while a transfer is pending, the incoming money may be rejected or delayed. Check your recent activity in the app to see if anything is still processing, or call customer service to confirm.
Can I reopen a Chase savings account after I close it?
Yes, you can open a new Chase savings account at any time. However, if you closed the account due to a problem with Chase or a dispute, contact customer service before reopening to understand what happened. If your account was closed by Chase due to policy violations, you may not be able to open a new one when ready.
How long does it take to close a Chase savings account?
The closure itself is when ready — the account is closed as soon as you confirm the request in person, by phone, or through the app. However, if you are transferring money to an external bank account, that transfer takes one to three business days. A check by mail takes five to ten business days.
Will I get a confirmation that my account is closed?
Yes. If you close in person, the banker will give you a receipt. If you close by phone, you will receive a confirmation number. If you close through the app, you will see a confirmation screen. You can also log into your account online after closure to confirm the account no longer appears in your account list.