You can close a Chase savings account by phone, in person at a branch, or through the mail — the fastest route is usually a phone call to the number on the back of your card

Chase does not charge a fee to close a savings account, and you do not need to have a zero balance before you start the process. You can close the account with money still in it; Chase will either send you a check or transfer the balance to another account you specify. The whole process typically takes a few minutes on the phone, or up to a week if you do it by mail.

Before you close, make sure no automatic deposits or payments are still tied to the account — a paycheck, a bill payment, or a transfer from another bank. If something tries to post after closure, it will be rejected, and you may face overdraft fees or late payments elsewhere. Checking this takes five minutes and prevents problems later.

Key Takeaways

  • Call the number on the back of your Chase card or visit a branch in person to close your account the same day, without needing a zero balance.
  • Stop any automatic deposits, bill payments, or transfers linked to the account before you close it, or they will fail and may trigger fees.
  • Chase will send your remaining balance as a check or transfer it to another account — tell them which method you prefer when you call.
  • Keep your account number and the date of closure for your records, in case a payment or deposit bounces after the account is closed.

Closing by phone

Call the customer service number on the back of your Chase debit or savings card. Have your account number ready, though the representative can look it up with your Social Security number and date of birth. Tell them you want to close the account.

The representative will ask what you want to do with the money in the account. You can request a check mailed to your address on file, or ask them to transfer the balance to another Chase account or an external bank account. If you choose a transfer to an external account, you will need to provide the routing number and account number of the receiving bank. The transfer usually takes three to five business days.

Ask the representative to confirm the account is closed and to give you the date of closure. Write this down. If you have pending transactions or automatic payments, mention them now — the representative can tell you whether they will post before or after closure.

Closing in person at a Chase branch

Walk into any Chase branch with a photo ID and your account number (or the card linked to the account). Tell a teller you want to close your savings account. They will pull up your account and ask the same questions the phone representative would: what to do with the balance, and whether you have any pending transactions.

In-person closure is fastest if you want cash. Some branches will give you the balance in cash on the spot, though large amounts may require a manager's approval or a check instead. Ask before you go in if you are withdrawing more than a few hundred dollars.

The teller will print a receipt showing the account is closed and the date. Keep this receipt with your records.

Closing by mail

Write a letter to Chase requesting account closure. Include your full name, account number, the date, and your signature. State whether you want the balance sent as a check or transferred to another account. If you are requesting a transfer, include the routing number and account number of the receiving bank.

Mail the letter to the Chase address for your region. You can find the correct mailing address by calling customer service or checking your most recent statement. Chase will process the request within seven to ten business days and send confirmation by mail.

This method is slower and leaves less room to catch problems before closure, so use it only if you cannot reach the phone line or visit a branch.

What to do before you close

Log into your Chase account online or through the mobile app and check for any automatic deposits or payments. Look for direct deposits from an employer, recurring bill payments, transfers from another bank, or standing orders. Each one will fail after the account closes.

For paycheck deposits, contact your employer's payroll department and provide your new account number if you have one, or ask them to pause deposits until you update your information. For bill payments, log into each biller's website and update the account number or delete the payment method. For transfers from another bank, log into that bank's system and remove or update the transfer.

This step takes time but prevents bounced payments, late fees, and the frustration of chasing down why something did not post.

What happens to your balance and when

If you request a check, Chase will mail it to the address on file. Checks typically arrive within five to seven business days, though mail delays can extend this. Do not close the account and expect the check to arrive the next day.

If you request a transfer to another bank account, the money moves through the ACH system, which takes three to five business days. Chase will initiate the transfer on the day you request closure or the next business day. You will see the funds appear in the receiving account within that window.

If you have a negative balance — meaning you owe Chase money — you must pay that amount before closure. Chase will not close an account with an outstanding balance.

After the account is closed

Keep the confirmation number or receipt from closure for at least one year. If a payment or deposit bounces after the account closes, you will need proof of the closure date to dispute it with the other party.

If you had a debit card linked to the account, it will stop working when ready. You do not need to do anything; the card is straightforward inactive. If you want to destroy it, you can cut it up and throw it away.

If you later realize you need the account back, you can open a new Chase savings account, but it will have a different account number. The old account cannot be reopened.

Frequently Asked Questions

Do I have to have zero dollars in the account to close it?

No. Chase will close the account with any balance, and send you the money by check or transfer. You do not need to withdraw everything first.

What if I have a pending deposit or payment when I close?

Anything that tries to post after the account closes will be rejected. Contact your employer or the biller before you close and update your account information, or ask them to pause the transaction until you have a new account set up.

Can I reopen the account after I close it?

No. Once closed, the account cannot be reopened. You would need to open a new savings account with a new account number. However, you can open a new account when ready if you want to keep banking with Chase.

How long does it take to close a Chase savings account?

By phone or in person, closure is when ready — the account closes the same day. By mail, it takes seven to ten business days. The transfer or check of your balance takes an additional three to seven business days depending on the method.

Will Chase charge me a fee to close the account?

No. Chase does not charge a fee to close a savings account. If the account has a monthly service fee, it will not be charged after the closure date.