You can close a Chase savings account by phone, in person at a branch, or online through your Chase account dashboard

Chase does not charge a fee to close a savings account. You can initiate the closure without penalty, and the process typically takes a few minutes if you do it by phone or in branch. If you close online, the request goes through when ready, though it may take a business day or two for Chase to process it fully.

Before you close the account, you need to withdraw or transfer any remaining balance. Chase will not close an account that still holds money. Once the account is empty, the closure itself is straightforward — but the timing and method you choose affects how quickly it happens and what paperwork you receive.

Key Takeaways

  • You must have a zero balance in the account before Chase will close it; withdraw or transfer all remaining funds first.
  • Closing by phone (1-800-935-9935) or at a branch is faster than online and gives you when ready confirmation.
  • Online closure through your Chase account dashboard works but may take one to two business days to process.
  • Ask for written confirmation of the closure, especially if you had automatic deposits or payments tied to the account.
  • If the account is overdrawn or has a negative balance, you must pay that amount before Chase will close it.

Closing your account by phone

Call Chase customer service at 1-800-935-9935. Have your account number ready. Tell the representative you want to close your savings account. They will confirm the current balance and ask you to verify your identity with the last four digits of your Social Security number or other identifying information.

If the account has a balance, the representative will ask how you want to handle it — you can transfer it to another Chase account, have a check mailed to you, or arrange a wire transfer. Once the balance is moved or withdrawn, the representative will process the closure and give you a confirmation number. Write this down or ask them to email it to you.

Closing your account in person at a Chase branch

Visit any Chase branch with a photo ID and your account number. Tell a banker you want to close your savings account. They will pull up your account, confirm the balance, and ask how you want to handle any remaining money. You can withdraw it in cash, transfer it to another account, or request a check.

Once the balance is zero, the banker will process the closure and print a receipt showing the account is closed. This is the fastest method if you need when ready confirmation and a paper record. If you have questions about pending transactions or automatic payments, the banker can also review those with you before closing.

Closing your account online through Chase.com

Log into your Chase account on Chase.com or the Chase mobile app. Navigate to your savings account and look for account settings or account details. Some Chase accounts have a "Close Account" option in the settings menu; others require you to contact customer service through the find message center within your account.

If the option is available, Chase will walk you through confirming the balance is zero and ask you to verify the closure. You will receive an on-screen confirmation, but the actual closure may take one to two business days. If you do not see a close option online, use the find message center to request closure, and a representative will contact you within one business day.

What happens to pending transactions and automatic payments

If you have automatic deposits or bill payments set to this account, they will fail once the account is closed. Before you close, update any automatic payments to a different account or cancel them entirely. This includes direct deposit from your employer, automatic bill payments, or recurring transfers.

If a transaction posts after the account is closed, Chase will typically return it unpaid. This can cause late fees or service interruptions with the company you were paying. Contact your employer, bank, or service providers at least a week before closing to update your account information.

If your account is overdrawn or has a negative balance

Chase will not close an account with a negative balance. If you owe money on the account — whether from overdraft fees, returned checks, or other charges — you must pay that amount first. You can do this by transferring money from another Chase account, making a payment online, or visiting a branch.

Once the balance is paid and the account shows zero, you can proceed with closure. If you are unsure whether the account is overdrawn, call 1-800-935-9935 and ask a representative to check the current balance.

After your account is closed

Once Chase confirms the closure, the account number becomes inactive. You will no longer see it in your online banking dashboard, though it may appear in your account history for record-keeping purposes. If you need proof that the account was closed, keep the confirmation number or receipt you received.

If you closed the account because of a problem — such as unwanted fees or poor service — consider whether you want to keep your other Chase accounts open. If you are closing all your Chase accounts, you may want to read or print statements and transaction history before the final account closes, since access to old records becomes limited once all accounts are closed.

Frequently Asked Questions

Can I reopen a Chase savings account I just closed?

Yes. You can open a new savings account at any time. However, if you closed the account due to a problem or fee, the new account will follow the same terms and fee structure unless you specifically choose a different savings product. Ask a banker about your options before opening a replacement account.

What if I close my account but money is still pending?

Pending transactions may post after closure. If they do, Chase will return them unpaid. Contact the merchant or sender to let them know the account is closed and provide a new account number if you want the transaction to go through. This is especially important for payroll or bill payments.

Do I lose my transaction history after I close the account?

No. Chase keeps closed account records for a period of time. You can still view statements and transaction history through your online account for several months after closure. If you need records beyond that, contact Chase customer service and request copies of statements.

Will closing my savings account affect my credit score?

Closing a savings account does not affect your credit score. Credit scores are based on credit accounts like credit cards and loans, not deposit accounts. Closing a savings account has no impact on your credit history or rating.

What if I have a Chase savings account linked to a checking account?

You can close the savings account without closing the checking account. They are separate accounts. However, if you have overdraft protection set up between them, closing the savings account will remove that protection. Update your overdraft settings before closing if you want to keep overdraft coverage on your checking account.