You can close a Chase savings account by phone, in person at a branch, or online through your Chase account

The fastest way is usually a phone call to Chase customer service. You can reach them at the number on the back of your debit card or on your account statement. Have your account number ready. They will ask why you are closing the account, confirm your identity, and process the closure. The account typically closes within a few business days.

If you prefer to close it in person, visit any Chase branch with a photo ID and your account number. A banker can close it on the spot. Online closure is also available through the Chase mobile app or website, though not all account types support this method — if the option does not appear in your settings, you will need to call or visit a branch instead.

Before you close the account, make sure any pending deposits or automatic payments have cleared. Chase will not close an account with a negative balance, so you may need to deposit funds first if you owe money. Once closed, you cannot reopen the same account number, though you can open a new savings account later.

Key Takeaways

  • Calling Chase customer service is usually the quickest method — have your account number and ID ready.
  • You can also close the account in person at any Chase branch or through the mobile app if that option is available for your account type.
  • Make sure any automatic payments or pending deposits have cleared before closing, and that your account balance is not negative.
  • The account closes within a few business days, and you cannot reopen that same account number afterward.

What happens to money still in the account

If your savings account has a balance when you close it, Chase will send that money to you. Ask the representative how they will send it — usually by check mailed to your address on file, or by transfer to another bank account you provide. This takes about five to ten business days after the account closes.

If you have a checking account with Chase as well, some representatives will offer to transfer the balance between your accounts instead of sending it out. This is faster and avoids the risk of a check getting lost in the mail. You can request this during the closure call or visit.

Closing an account with a negative balance

Chase will not close an account if you owe money on it. If your account is negative — meaning you have withdrawn more than you deposited — you must bring the balance to zero or positive before closure. You can do this by depositing funds, transferring money from another account, or paying the amount owed.

If you are unsure of your current balance, log into your Chase account online or call customer service to check. They can tell you exactly how much you need to deposit to bring it to zero. Once the balance is positive or zero, you can proceed with closing.

Stopping automatic payments before you close

If you have set up automatic payments or transfers from this savings account, you should cancel them before closing. Chase will not automatically stop these payments when the account closes — they may fail and create fees, or cause problems with the companies you pay.

Log into your Chase account online and look for the "Transfers" or "Bill Pay" section to see what is set up. Cancel each one individually. Wait a few days to make sure the cancellations have processed, then close the account. If you forget to cancel a payment and it fails after closure, contact the company you were paying to let them know the account is closed.

Reopening a Chase savings account later

You can open a new Chase savings account at any time after closing one. However, you cannot reopen the exact same account number — it is permanently closed. When you open a new account, you will receive a new account number and can choose a different savings product if you want.

Chase may ask why you closed the previous account. Be honest about your reason. If you closed it because of fees or service issues, you can discuss those concerns with the banker opening the new account — they may be able to recommend a product that fits your needs better.

Frequently Asked Questions

Can I close my Chase savings account online?

Some account types allow online closure through the Chase app or website, but not all do. If you do not see a close account option in your settings, you will need to call customer service or visit a branch instead.

How long does it take for Chase to close my account?

The account typically closes within a few business days of your request. If you closed it by phone or in person, you should see it marked as closed in your account within three to five business days. Any remaining balance will be sent separately.

What if I have a pending deposit when I try to close?

Wait for the deposit to clear before closing. Chase may not close an account with pending transactions. Check your account online to confirm all deposits and withdrawals have posted, then proceed with closure.

Do I need to close my checking account if I close my savings account?

No. Your savings and checking accounts are separate. You can close one without affecting the other. However, if you have automatic transfers set up between them, cancel those before closing the savings account.

What if I forgot to cancel automatic payments before closing?

Contact the companies you were paying directly and let them know your account is closed. They will need to set up a new payment method with you. You can also call Chase to see if they have a record of failed payments and can help you contact those companies.