You can close a Chase savings account by phone, in person at a branch, or online through your Chase account dashboard

Chase lets you close a savings account in three ways: call their customer service line, walk into a branch with your ID, or use the online banking portal if your account is set up for digital access. The fastest route is usually a phone call — you'll reach someone in minutes and the account closes within one to three business days. In-person closure at a branch takes the same amount of time but requires a trip. Online closure through the app or website works if Chase has enabled that option for your account type, though some savings products don't allow it.

Before you close, make sure your account balance is zero or move any remaining money to another account. Chase will not close an account with a balance. You also need to know whether you have any pending transactions, automatic transfers, or bill payments tied to that account — those need to be cancelled or redirected first, or they may fail and trigger overdraft fees on another account.

Key Takeaways

  • You must have a zero balance in the account before Chase will close it; move any remaining money out first.
  • Phone closure is the fastest method and takes one to three business days from the time you call.
  • Cancel any automatic transfers, bill payments, or direct deposits linked to the account before closing it.
  • In-person closure at a branch requires a government-issued ID and takes the same time as a phone closure.
  • Some Chase savings products do not allow online closure, so phone or in-person may be your only option.

Closing by phone with Chase customer service

Call Chase customer service at 1-800-935-9935 and tell them you want to close your savings account. Have your account number ready — you'll find it on your debit card, a recent statement, or in the Chase app. The representative will confirm your identity by asking for your Social Security number, date of birth, and possibly other details. They'll verify that your balance is zero and check for any pending transactions.

Once confirmed, the representative will process the closure. The account will be marked for closure when ready, but it may take one to three business days for it to fully close in Chase's system. You'll receive a confirmation number — write it down. If you have questions later about whether the closure went through, you'll need that number.

If you have a linked checking account or other Chase products, closing the savings account will not affect them. The representative can confirm this before you hang up.

Closing in person at a Chase branch

Bring your government-issued ID and go to any Chase branch. Tell the teller you want to close your savings account. They'll pull up your account, confirm your identity, and verify that the balance is zero. If there's money in the account, they can transfer it to another account you own (at Chase or elsewhere) while you're there, or you can do it yourself beforehand.

The teller will process the closure on the spot and give you a receipt with a confirmation number. Like phone closure, the account will be marked for closure when ready but may take one to three business days to fully close in the system. Keep the receipt in case you need to reference the closure later.

If you're not sure where your nearest branch is, use the Chase branch locator on their website or in the app. Some branches have limited hours, so check before you go.

Closing through the Chase app or website

Log into your Chase account on the app or at chase.com. Navigate to your account settings or account management section — the exact path varies depending on whether you're using the app or website, but look for a link that says "Close Account" or "Account Services." Not all Chase savings products allow online closure, so this option may not appear for your account.

If the option is available, you'll be asked to confirm that your balance is zero and that you want to proceed. Chase will ask you to review any pending transactions or linked services. Once you confirm, the closure request is submitted. You should see a confirmation number on screen — take a screenshot or write it down.

Online closure typically takes the same one to three business days as phone or in-person closure. If the online option does not appear in your account, you'll need to use phone or in-person closure instead.

What to do before you close the account

Move your remaining balance to another account. Log into Chase online or call 1-800-935-9935 to transfer money out. You can move it to another Chase account you own, or to an account at a different bank. If you're transferring to another bank, use an external transfer (sometimes called a linked transfer) rather than a wire, since wires cost money and take longer. External transfers usually arrive within one to three business days.

Cancel any automatic transfers that pull from this savings account. This includes automatic bill payments, transfers to other accounts, or deposits from employers or other sources. Log into Chase and check the "Transfers" or "Bill Pay" section to see what's set up. Turn off anything tied to this account. If you miss one, the payment may fail and could trigger an overdraft fee on another account.

Check whether you have any pending transactions. Look at your recent activity in the Chase app or online. If there are transactions that haven't cleared yet, wait for them to post before closing, or contact the merchant to cancel them. Pending transactions can cause problems if the account closes before they settle.

What happens after you close the account

Once the account is fully closed, you won't be able to access it or make deposits to it. Any checks you wrote against it will bounce if they haven't cleared yet. If someone tries to send you a transfer to that account number, it will be rejected. Make sure anyone who sends you money regularly knows your new account number before you close.

Chase will send you a final statement showing the closure. Keep this for your records. If you need proof that the account is closed — for tax purposes, for example — you can contact Chase and ask for a closure letter.

If you closed the account and later realize you need to reopen it, you can open a new savings account, but it will have a different account number. Chase does not reopen closed accounts.

Frequently Asked Questions

What if my savings account has a balance when I try to close it?

Chase will not close the account until the balance is zero. You must transfer or withdraw the money first. You can do this online, at a branch, or by calling customer service. Once the balance is zero, you can proceed with closure.

How long does it take for a Chase savings account to fully close?

The closure is processed when ready when you call, visit a branch, or submit it online, but it may take one to three business days for the account to fully disappear from Chase's system. During this time, the account is marked as closed and you cannot use it.

Will closing my savings account affect my Chase checking account or credit card?

No. Closing one account does not affect other accounts you have with Chase. Your checking account, credit card, and any other products will continue to work normally.

Can I reopen a Chase savings account after I close it?

You can open a new Chase savings account, but Chase does not reopen closed accounts. The new account will have a different account number. If you think you might need the account again, consider leaving it open instead.

What if I have automatic bill payments set up on this savings account?

You must cancel or redirect them before closing the account. Log into Chase and turn off any bill payments or automatic transfers linked to this account. If you don't, the payments may fail and trigger overdraft fees on another account.