You can close a Chase savings account by phone, in person, or online, depending on your account type

The fastest way is usually a phone call to Chase customer service at 1-800-935-9935. Have your account number ready. A representative will confirm your identity, ask why you're closing the account, and process the closure. If you have a balance, Chase will mail you a check or transfer the funds to another account you specify — you choose which. The account closes within a few business days.

If you prefer to close it in person, visit a Chase branch with your ID and account number. A banker can do it on the spot. Online closure is available for some account types through the Chase mobile app or website, though not all savings accounts offer this option — if you don't see a close account button in your settings, phone or branch closure is your route.

Before you close, make sure any automatic transfers or bill payments tied to this account are moved to another bank account first. Chase won't process payments from a closed account, and you don't want a bill to bounce or a transfer to fail.

Key Takeaways

  • Call Chase at 1-800-935-9935 with your account number ready, or visit a branch in person to close your savings account in minutes.
  • You can receive your remaining balance as a mailed check or as a transfer to another bank account — you decide which when you close.
  • Move any automatic transfers or bill payments to a different account before closing, so payments don't fail after the account shuts down.
  • Some Chase savings accounts can be closed through the mobile app or website, but phone and branch closure always work.
  • The account typically closes within a few business days of your request.

What happens to your money when you close

Chase will not keep your balance. When you close the account, you tell the representative how you want the money sent. The two main options are a check mailed to your address on file, or an electronic transfer to another bank account (yours or someone else's, though most people transfer to their own account at another bank).

If you choose a check, it arrives within one to two weeks. If you choose a transfer, it typically posts within one to three business days. You can also withdraw the full balance in cash at a Chase branch before closing if you want the money when ready, though most people don't carry large amounts in cash.

If your account has a negative balance — meaning you owe Chase money — you'll need to pay that before closing. Chase will not close an account with an outstanding balance owed to them.

Reasons to close and what to do instead

People close Chase savings accounts for different reasons. If you're frustrated with low interest rates, you might move to a bank or online savings account that pays more. If you're consolidating accounts, closing duplicates makes sense. If you're leaving Chase entirely, closing is straightforward. If you're unhappy with fees, check whether you may have access to for a fee waiver first — some Chase accounts waive monthly fees if you maintain a minimum balance or set up direct deposit.

If you want to keep banking with Chase but switch to a different savings product, you don't have to close this account first. You can open a new one and transfer money over time, then close the old one when it's empty. This gives you a chance to test the new account before fully switching.

Closing a joint account

If the savings account is joint — meaning two or more people own it — both account holders usually need to agree to close it. Call Chase and ask whether both owners need to be on the phone call, or whether one owner can request closure with the other owner's written consent. Policies vary slightly, so confirm before you call.

When a joint account closes, the remaining balance goes to whoever requested the closure unless you specify otherwise. If you and the other owner disagree about what to do with the money, you'll need to settle that before Chase will close the account.

What to do if you have pending transactions

Before closing, check your recent transactions and pending activity. If you have a check you wrote that hasn't cleared yet, or a bill payment scheduled for the next few days, wait until those post. Once the account closes, Chase won't process new transactions from it, and your check or payment could bounce.

Log into your Chase account online or through the app and look at your transaction history for the last 30 days. If you see anything that looks like it might still be pending, contact the person or company you paid and confirm it's cleared before you close. This takes five minutes and saves you overdraft fees or late payments elsewhere.

After you close: what to keep

Save your final account statement for your records. You can read it from Chase online banking before you close, or ask the representative to email it to you. Keep it for at least a year in case you need to reference it for taxes or dispute a transaction.

If you received a 1099-INT form from Chase for interest earned in that account during the tax year, keep that too. You'll need it when you file taxes, even though the account is closed.

Frequently Asked Questions

Can I reopen a Chase savings account after I close it?

Yes. You can open a new Chase savings account at any time. There's no waiting period or penalty for closing and reopening. However, Chase may review your banking history, so if you closed due to overdrafts or other issues, mention that you've resolved them when you open the new account.

What if I close my account but still have a pending direct deposit?

Direct deposits sent to a closed account are typically returned to the sender. Contact your employer or the organization sending the deposit and provide your new bank account number so they can update their records before you close. This prevents your paycheck or benefit payment from bouncing back.

Do I lose my debit card when I close the account?

Yes. Your debit card linked to that account stops working once the account closes. If you have other Chase accounts, your card may still work with those. If you're closing all your Chase accounts, you'll need a new debit card from your next bank.

Will closing a Chase savings account hurt my credit?

No. Closing a savings account does not affect your credit score. Credit scores are based on credit accounts like credit cards and loans, not deposit accounts. Closing a savings account is a routine banking action with no credit impact.

What if I'm closing because of a dispute with Chase?

You can still close the account. If you have a separate dispute about fees, transactions, or service, closing doesn't prevent you from filing a complaint with the Consumer Financial Protection Bureau or your state banking regulator. Handle the closure first, then pursue the dispute separately if needed.