You can close a Chase savings account by phone, in person, or online, but the method depends on your account type and whether you have a balance
The fastest way to close a Chase savings account is to call Chase customer service at 1-800-935-9935. Tell them you want to close the account. They will ask whether you want the remaining balance transferred to another account or sent as a check. If you have a zero balance, the account closes when ready. If you have money in the account, the transfer or check takes three to five business days.
You can also close the account in person at any Chase branch. Bring your ID and the account number if you have it. The teller will process the closure and handle your balance the same way — transfer or check. This method works well if you want to hand over cash or deposit a check at the same time.
Online closure is available for some account types through the Chase mobile app or website, but not all savings accounts can be closed this way. Log in, go to account settings, and look for a close account option. If you do not see one, you will need to use the phone or branch method.
Key Takeaways
- Call 1-800-935-9935 to close your account by phone, which is the fastest method for most people.
- You must have a zero balance or decide how to move your money before closing — Chase will not close an account with funds in it.
- If you close the account with a balance, you can have the money transferred to another Chase account or mailed as a check within three to five business days.
- Some savings accounts can be closed online through the Chase app, but many require a phone call or branch visit.
- There is no fee to close a Chase savings account, and you do not need to provide a reason.
What happens to your money when you close the account
Chase will not close a savings account that still has money in it. Before you call or visit, decide where that money should go. You have two options: transfer it to another account you own, or have Chase mail you a check.
If you transfer to another account, it can be another Chase account or an account at a different bank. You will need the routing number and account number of the receiving account. Chase can transfer the money the same day you request it, though it may take one to two business days to appear in the other account depending on the receiving bank.
If you ask for a check, Chase will mail it to the address on file. The check arrives within three to five business days. Make sure your mailing address is current before you close the account, or the check could go to an old address.
Closing the account does not affect your other Chase accounts
If you have a Chase checking account, credit card, or other savings account, closing one savings account does not touch the others. Each account is separate. Your checking account stays open, your credit cards stay open, and any other savings accounts stay open.
However, if this savings account is linked to your checking account for overdraft protection, closing it removes that link. Your checking account will no longer be able to pull money from this savings account if you overdraw. If you rely on that protection, set up a different overdraft source before you close, or accept that overdrafts will be declined.
What to do if you cannot reach Chase by phone
Chase customer service lines can have long wait times, especially during business hours. If you cannot get through, visit a Chase branch in person. Any branch can close your account, even if it is not the branch where you opened it.
You can also send a written request to Chase. Write a letter stating your name, account number, and request to close the account. Include instructions for your balance — transfer or check. Mail it to the address on your account statement or the back of your debit card. This method is slower and leaves no record of confirmation, so phone or branch is safer.
Closing the account before the statement closes
If you close your account in the middle of a statement period, Chase will still send you a final statement showing all activity through the closure date. This statement arrives within one to two weeks. Keep it for your records, especially if you had recurring charges or subscriptions linked to the account.
If you had automatic transfers or bill payments set up from this savings account, they will fail after closure. Check any services that were pulling money from this account and update them to use a different payment method before you close.
Reopening a closed Chase savings account
If you close your account and later change your mind, you can open a new Chase savings account. There is no penalty for closing and reopening. However, Chase treats it as a new account, so it will have a new account number and a new opening date. Any history or records from the closed account remain in Chase's system but will not appear in your new account.
If you closed the account less than a few days ago, call Chase and ask whether they can reopen it instead of processing the closure. Some closures can be reversed before they are finalized, which keeps your account number and history intact.
Frequently Asked Questions
Will closing my savings account hurt my credit score?
No. Closing a savings account does not affect your credit score because savings accounts do not appear on your credit report. Only credit accounts — credit cards, loans, lines of credit — show up on your credit history. Closing a savings account is purely an account management action.
Can I close the account if I have a negative balance?
No. If your account is overdrawn, you must bring it to zero or positive before Chase will close it. Pay the negative amount through a transfer from another account, a deposit, or a payment. Once the balance is zero or positive, you can proceed with closure.
What if I have pending transactions when I close?
Pending transactions — charges that have not yet posted — may still post after you close the account. If a pending charge posts after closure, Chase will attempt to collect it from you. Keep the account open until all pending transactions have cleared, or contact Chase to confirm which pending items will post.
Do I need to close the account in the same state where I opened it?
No. Chase accounts are national, so you can close your account from any location. You can call from anywhere, visit any Chase branch in any state, or use the online method if available. Your location does not matter.
How long does it take to fully close the account?
The account closes when ready when you request it, but the final processing takes a few days. If you have a balance being transferred, it takes one to two business days to reach the other account. If you requested a check, it takes three to five business days to arrive. After that, the account is fully closed.